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“Best Hotel Experience I've Had in Awhile” 5 of 5 stars
Review of Renaissance Arlington Capital View Hotel

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Renaissance Arlington Capital View Hotel
3.5 of 5 Hotel   |   2800 South Potomac Avenue, Arlington, VA 22207   |  
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Ranked #5 of 48 Hotels in Arlington
GreenLeadersPlatinum level
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best Hotel Experience I've Had in Awhile”
5 of 5 stars Reviewed July 21, 2013

Long time since I've stayed in a hotel with a totally great experience. Nice rooms - and no, the airport noise won't bother you - with enough space. EXCELLENT staff who were all kind and went out of their way to be helpful. Marriott has changed the term "concierge" to "navigator", and these folks really helped us navigate a great time. Food and bar were excellent, as well. We were there for a vacation and business conference; the conference area is one of the best I've ever been in. Altogether, a great hotel with wonderful people!

Room Tip: Ask for a room above the third floor away from gym, etc.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 22, 2013
Wow! Thank you very much for the review. Our team looks forward to hearing from our guests through TripAdvisor and they work very hard to receive comments such as the ones you have given. We understand that if we keep up the good work, our guests will keep coming back. We appreciate your business at the Renaissance Arlington Capital View.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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447 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Bridgewater, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 18, 2013

I attended a conference for two nights and traveled alone. The hotel was clean, safe, and the staff was extremely friendly. The parking garage has designated parking near the elevators for my hybrid car. Bathroom amenities and bathrobe were a nice touch. A hotel safe located in the room. The brief walk to nearby restaurants had plenty of options in terms of type of food and pricing. I would stay again!

Room Tip: I was on 12th floor and could still hear some sirens. Suggest an upper floor.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 22, 2013
I am pleased that your conference allowed us a chance to show you what we're all about here at the Renaissance Arlington Capital View. We have a tremendous team onboard, waiting to greet our guests upon arrival and eager to start them on their discovery of all things Renaissance. We are very proud of our hotel and it shows. We can't wait for your next visit with us. Thank you for the wonderful review.
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Royal Oak, Michigan
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2013

This hotel is quite new and is beautiful. Obviously, a great deal of thought went into building this hotel. Everything about it is beautiful - very cohesive decor, beautiful vignettes everywhere you look. The staff are very friendly, courteous and helpful. The rooms are very nice. There is a very nice green space you can see from some rooms and several nice terraces.

We were 5 minutes from the airport and a 15 minute cab ride (in heavy traffic) from all the museums.

I attended a conference there and the food and service was very good. Also room prices are quite reasonable. I highly recommend this hotel.

Room Tip: Not all rooms have good views, so ask for one at check in.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 22, 2013
Thank you for taking the time to let others know about the Renaissance Arlington Capital View. Our hotel was created for the guest who likes to discover new things and, as you mentioned, the hotel has numerous outdoor terraces to relax and unwind after a long day of conference meetings. I am delighted you enjoyed your stay with us and ask that you please recommend us to family and friends who will be visiting the DC area.
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Hampton, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2013

I stayed here the weekend of the 21st of June, when I had problems with my original reservation at the Marriott Crystal Gateway around the corner, so I transferred reservations here...it is a new hotel, its more for singles and couples than for families. Pool was super small, but gym was one of the biggest I've seen in a Marriott, the rooms were nice and clean, bathrooms were clean with a lot of amenities to use. We didn't try any food in restaurant because prices were really high. They have valet parking but we did not utilize because I believe it was almost $30 a day. We found parking on the street, free after 6pm. There is also parking passed the hotel on street if you are lucky to snag one, we were fortunate to at least twice during our stay! Overall, I would stay here again just because it is a new hotel and the staff was super friendly!

Room Tip: Don't stay near elevator, my floor had an awful smell coming from that area...elevators are slow...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 15, 2013
Thank you for choosing us for your stay and for taking the time to let others know about our hotel. We appreciate your feedback and we will address your comments regarding the elevators. The staff looks forward to welcoming you back for another stay soon.
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Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

I love this hotel. It's brand new and gorgeous. Bathrooms, rooms, common areas, all immaculate and wonderful. Keep it up! Shuttle to DCA starts really early too. Not right ontop of restaurants and bars, but a 10 min walk up Crystal Drive, safe area.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 9, 2013
Thank you for choosing us for your stay. We're delighted that you "love" our hotel and everything we have to offer. We like to think of the Renaissance Arlington Capital View Hotel as the "gem" of Crystal City and we hope you will recommend us to family and friends. We appreciate your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
1 review
2 of 5 stars Reviewed July 6, 2013

When we made our reservation we requested a two-bed room. When no two-bed rooms were available we requested a rollaway. We were informed that the policy is rollaways are available on a first-come basis. Fair enough, no problem. When we checked-in, right around 3 p.m., the desk clerk actually offered us a rollaway as he saw our original room request; we gratefully accepted. At 5 p.m. we were ready to go out for the evening but the rollaway had not yet arrived. We called the desk to get a status report and were told they would check on it. When we returned at 11 p.m. there was no rollaway in the room. This time when we called the desk they informed us there were no more rollaways available. As we stay in some level of Marriott hotel enough to maintain a silver Marriott Rewards card, we know this is atypical and subpar. Also, while the amenities in the bathroom were nice, the lotion was open and about 2/3 used. The mattress was comfortable, and the room and the common areas were clean.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 9, 2013
Thank you for taking the time to submit your review. I can certainly understand your frustration for not receiving the room type you had requested and then to have been offered a solution that we did not follow through with. I sincerely apologize for the guest service failure and I have discussed this review with our team so that we are better prepared to provide expected services with our guests from this point on. I hope that you will consider us for a future stay. We would appreciate your repeat business.
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Bronx, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2013

First of all when we arrived, my family was very tired after driving for over seven hours. The valet wanted us to pull the car all the way over so I left it where it was because there was no room where he wanted it. I want to mention that I was in a car accident a few weeks before and I told the valet when we checked out it was the same one and he opened the passenger door which caused it to almost fall off. When we went, to go through the door it got stuck. The hotel staff was alerted but it took them a while to respond. When we finally checked in the staff was very nice guiding us to where we needed to go for our appointment at CUA. The first night was no great shakes. We had set a wake up call at 6:15 it went off going off at 8:15 we missed the appointment at CUA. The club lounge staff forced us out so the staff could have drinks. We then decided to go to the pool, they were laughing at us when we went because we had on Speedo. Then when we were told the pool was closed for cleaning it was 5 minutes at first then 20 then 45 we decided not to wait. The staff had the gall to laugh at us again and then point. We then decided to go for dinner at the resturant we were standing for 15 minutes without seating and once we were they said we are busy when it was empty. The waiter brought us water but by the time he came back from sitting down ad socializing with other guests we had the sense to leave. It said that a movie $12.99 + tax and it wound up being $30. I was glad to check out!!!!

Green Features: They had none they said the room was 65 more like 99
  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, July 19, 2013
It would seem you had several issues with our staff at the hotel and from the comments made in your review, I'm a little perplexed. First, when our occupancy is high, our porte cochere can become quite hectic and we rely on our Valet team to help our guests park their vehicles in a safe manner that will not impede with the flow of traffic, but allow them to enter the hotel to check-in. It appears that your arrival at the Reception desk was welcoming and you were happy with your guest room. As for being forced out of the Club Lounge because our staff wanted to have drinks, occassionally, we will have a client that wishes to pay to reserve this room for a private function or meeting, but it is NEVER used for staff functions and is only reserved outside of the normal Club Lounge hours (on weekends when the Club Lounge is closed). I am very proud of our staff members. They are a dedicated team that behaves in a professional manner. They understand it is never appropriate to make fun of our guests and we are very diligent to respect the privacy of each guest. It is unfortunate that you felt you were being harassed for your attire at the pool and I apologize that your stay did not meet your expectations.
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Additional Information about Renaissance Arlington Capital View Hotel

Address: 2800 South Potomac Avenue, Arlington, VA 22207
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renaissance Arlington Capital View Hotel 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Discover the center of convenience and luxury at the Renaissance Arlington Capital View Hotel and rethink what you know about staying in Northern Virginia. Carving a modern outline in the Crystal City skyline, our hotel is designed to be LEED-certified and boasts award-winning architecture inspired by motion and enhanced by light and texture, which allows us to create an organic and dynamic experience for all of our guests.We are located just minutes from the landmarks, corporate offices and government agencies of the capital area. Reagan National Airport is less than 1 mile away and we offer free shuttle service to and from the airport and closest Metro stop. Travelers can also tour the neighborhood with our in-house bicycles available to guests at no cost.SOCCi Kitchen + Bar serves a handcrafted Italian menu and hosts live entertainment acts each week. Espressamente illy Cafe is right in our lobby as well for cappuccinos and take-away meals. ... more   less 
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