Stayed here in January and really liked it. Decided to come back with my wife and daughter so they could do some sightseeing while I went to business meetings. Received an email from a Joy [--] customer service liaison, asking me if there was anything I needed before coming. As a Gold Elite member, I asked for an upgraded room to accommodate the 3 people. This was on a Sunday for a Tuesday check in. Never received a response via email or phone. I called on Monday and she was not available. When I checked in on Tuesday, they didn't have anything but a standard room, with an offer to move me the next day or so if something opened up. Eventually got upgraded a day later, but the overnight was tough because I didn't unpack, causing me to wear the same shirt the next day, so I wouldn't wake up my wife and daughter.
Had to take a cab two separate nights for receptions/dinners. Took valet people 10-15 minutes to get a cab for us, which made us late one night. Had a shuttle to the Metro, which is why I picked it. Twice during the visit, the valet said "2 minutes", and 10 minutes later when I pressed, he checked and found the shuttle had been early, and we missed it and had to wait another 20 minutes. One time the shuttle pulled up, said "I'll be right back" and showed up with 4 passengers, and my 3 barely got in.
The final straw was when we asked one of the "Navigators" where we could get a "soup and salad". He directed us to a place called Good Stuff, which was owned by a Top Chef contestant. When we got there (in the rain), it was a glorified Five Guys, AND DIDN'T SERVE SOUP!!! We ended up next store in a Thai place and ate 1/3 of our meals just to get something in our system. When I got back, I informed him Good Stuff didn't have soup, he responded "I thought they did. Sorry about that."
After all that, I decided I would go back to my room and watch game 1 of the NBA finals between the Heat and the Spurs. My wife and daughter watched TV in the bedroom, and I would have the living room to myself. Well true to form, the TV DOESN'T WORK!!! I was going to call the front desk, but I decided to sit down and document my stay for TripAdvisor and go to bed.
P.S. - For all of you who are Elite members, the Concierge Lounge is average at best. Today they had scrambled eggs, no meats and no oatmeal.
- Official Description (provided by the hotel):
- Discover the center of convenience and luxury at the Renaissance Arlington Capital View Hotel and rethink what you know about staying in Northern Virginia. Carving a modern outline in the Crystal City skyline, our hotel is designed to be LEED-certified and boasts award-winning architecture inspired by motion and enhanced by light and texture, which allows us to create an organic and dynamic experience for all of our guests.We are located just minutes from the landmarks, corporate offices and government agencies of the capital area. Reagan National Airport is less than 1 mile away and we offer free shuttle service to and from the airport and closest Metro stop. Travelers can also tour the neighborhood with our in-house bicycles available to guests at no cost.SOCCi Kitchen + Bar serves a handcrafted Italian menu and hosts live entertainment acts each week. Espressamente illy Cafe is right in our lobby as well for cappuccinos and take-away meals. ... more less
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