We stayed for a night here on our sightseeing trip to DC. My experience is neutral. I don't have anything special to say about this place. This is an average 3 star hotel.
When we went to check-in, the front desk guy said "Just a minute, I'll be right back with you" and disappeared for more than 5 mins.
On the second floor, there were some party going on (noisy with some Arabian music). The party guests filled the parking space. We payed for 24 hr self parking. Around midnight, we thought to get our car out and go for a ride in the DC. I was concerned about the parking space availability when we return later. The front desk lady did not confirm me parking space on return but she told may be that they could do valet parking if possible. Well, I payed the full parking fee ($24/24 hrs) and you cannot confirm me space?? When we returned around 1 am, the parking space was full (as we expected). We went to the Valet parking and told about the situation. They were ready to help and we had no issues. But if the lady assured me a space from the beginning, I would not have had to think about parking all the time. A few nice gestures can make a lot of difference.
This is located far away from Metro. There is a hotel shuttle service, but not very efficient. We were told it come and go every 20 mins till 11pm. But it was not. While we waited in a chilly night for Renaissance shuttle, we saw other hotel shuttle came and pick up people twice. We saw many hotels pretty close to Crystal City Metro. Look it up if you plan to use Metro.
There are train tracks nearby. (Check the picture I uploaded.) If you are intolerant to noises in night, you may find it annoying.
The oversize shower heads are pretty good. Toiletries were of average quality.
The gym was good. You can get in anytime with your room key. If you are lucky, you may get an apple. The gym coffee machine was broken or not maintained
They should probably change some of the wrong exit directions in their underground garage. We had to do a u-turn one time. But the parking guys were helpful. May be they rerouted when garage was full because the valet parking guys parked cars every possible open space including drive ways.
I didn't feel value for the money spent. You have to pay for everything (internet, parking, breakfast). May be I'll try Residence Inn Arlington Capital View next time, which was second in our shortlist.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to submit your review. I am familiar with the weekend you are describing in your comments. We did, indeed, host a rather large wedding party recently with many guests in attendance which made for a hectic parking garage. However, as duly noted, our valet and parking garage attendants were on hand to assist. I also want to apologize for the shuttle service you experienced during your stay. We are taking measures to ensure that the 20 minute interval is adhered to for the safety, comfort, and convenience of our guests. I have also shared your comments regarding our Fitness Center with the appropriate staff so that we can eliminate the issues you highlighted. We understand that if we deliver average service, we will become an average hotel. This is certainly not our goal. We will continue to grow and learn from the feedback given on TripAdvisor. Thank you for your business. Maybe someday you will reconsider and give us another try. This is my hope.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.