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“Great workout room” 4 of 5 stars
Review of Renaissance Arlington Capital View Hotel

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Renaissance Arlington Capital View Hotel
3.5 of 5 Hotel   |   2800 South Potomac Avenue, Arlington, VA 22207   |  
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Ranked #4 of 48 Hotels in Arlington
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Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
36 helpful votes 36 helpful votes
“Great workout room”
4 of 5 stars Reviewed September 18, 2012

Four stars, but two issues.
1. Out of six people in our group, they were billing the wrong credit card for two of them. Completely unacceptable...and the manager tried to tell us that it was our fault!
When I explained our billing/reservation process, he realized it was not our mistake...BUT A MISTAKE BY THE HOTEL, a meek apology followed. I was amazed the first thing out of his mouth was to blame us instead of trying to resolve the situation.
2. Airport shuttle dropped off at the airport at baggage claim-arrivals, two floors below Departures. I asked him why he was dropping us off downstairs, and his reply was, "...this is the only place we are allowed to drop off...".
I beg to differ. If you read some of my other reviews, you will see that I stay in the area about 10 times a year, and this was the ONLY TIME that I have been dropped off at departures. Oh well, the driver lost my $2 tip because he made me lug my bags up two flights of excalators.

Good things:
1. Great workout room.
2. Indoor pool only...very little space to sit outside and get sun.
3. Nice rooms.
4. If you get an airport view, higher floors, great view over DC.
5. Great workout room.
6. Pleased with the "Executive Lounge" for us Gold members.
Would definitely recommend this hotel, even with the two issues. Would have had five stars without the two issues.

Room Tip: Higher floor overlooking the airport is the best view.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 25, 2012
This is why we love to hear feedback from our guests! It gives us a chance to strengthen areas of weakness and to capitalize on areas where we are excelling. I sincerely apologize for our lack of customer respect, appreciation, and service when a billing issue was encountered at check out. It is absolutely unacceptable to place blame on our guests and this matter should have been handled differently. We are sharing this review with our staff and using it as a learning tool. We are also sharing this review with our airport shuttle service so they can optimize its convenience for passengers without creating a hardship.

On the plus side, we are delighted that you enjoyed the amenities offered at our hotel and we want to thank you for rating us so highly despite the issues you had. Please consider us for a future stay. We would love to have another chance to WOW you at the Renaissance!
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454 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Praha
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 15, 2012 via mobile

Very clean, well managed, close to the airport, but no extra noise. I was totally satisfied now, there was no space to complain. One can use hotel shuttle bus to get to and from the airport, all services needed are available at hotel. The is nothing special around, but surrounding is clean with couple of coffee shops and restaurants. But you can easily get to Crystal City which is very close and then by metro everywhere.

Stayed September 2012, traveled on business
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Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 17, 2012
We are delighted that you chose the Renaissance Arlington Capital View for your stay. It was a pleasure to serve you. Thank you for submitting your review for other Trip Advisor users.
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Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 9, 2012

Overall the hotel was very good. The design of the hotel is super modern, which I enjoyed. The room was clean and well appointed. The valet service was $27 I believe, but well run and very convenient. We ate at the restaurant at the hotel, and both our meals were delicious. Returned later in the evening for dessert and drinks at the bar, and the drinks were great and the dessert delicious. We also used the shuttle service to get to Crystal City Metro. It runs every 20 minutes and was very convienent to get in to DC. I believe they also have a shuttle that goes to the airport.

A couple of dissapointments though. First, the pool is super small and I don't believe they have a hot tub. We went down to get in, saw how small it was, and decided to pass. As a plus they do have a nice outdoor terrace and had it not rained we would have spent time out there. Second disappoint was maintenance knocked on our door later in the evening to check our A/C when we hadn't even called or reported a problem, and there was nothing wrong with it.

The staff was very friendly, went out of their way to be helpful, and say hello. When I return to the area, this hotel will be on my list.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 10, 2012
Thank you for taking the time to submit a review of the hotel. We are glad that you enjoyed your stay and had a chance to savor a few of the delights offered in our restaurant, SOCCi. I sincerely apologize for the late night interruption by our maintenance staff who arrived to check on the A/C in your room when it was not needed. We will continue to convey the importance of verifying room numbers with requests that are placed into our call system in order to prevent this from happening in the future. We look forward to seeing you again in the near future.
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 8, 2012

The public areas here are great - huge lobby, nice coffee shop that isn't a Starbucks, thankfully. There are public computers to use, and you will do so, because the WiFi is only free in the lobby. My room had a nice view and updated furnishings, but it was a good thing I was staying alone becuase the bathroom design lacked privacy. It was a sliding glass door that had sound and light leakage - as if there as no door at all. If you're staying with someone and don't want to share all your hygiene habits, make sure you ask for a room with a regular bathroom door (avoid corner rooms?). In-room fridge was great though, and it was quiet at the end of the hall. My other complaint has to do with the way front desk staff handled a registration snafu that appeared to be their error. I was asked to check out of my room and move to another hotel at $100+ more. Maybe other travelers can brook that sort of expense and inconvenience but I had been there 3 days already and had received confirmation for a reservation for 4 days, which is what I wanted. That said, the other staff were phenomenal. One woman did a lot of running back and forth between coffee shop and restaurant (which was really good for a hotel resto, by the way) and was unfailingly cheerful and helpful. Finally, if you're a snacker, you may want to bring food with you, as anything besides the hotel Resto will require a walk and/or planning (nearby convenience and other stores can be closed on Sunday and/or early Sat afternoons).

Room Tip: Ask for a quiet part of the hall...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 10, 2012
Thank you for choosing the Renaissance Arlington Capital View Hotel for your stay. I apologize for the confusion caused regarding your reservation and we will share this information with our front desk team in order to look for better ways to resolve or correct issues without inconveniencing our guests. We appreciate your business and look forward to your next stay.
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Houston
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 1, 2012

This is a newer hotel in the hotel rows. While it is a stone throw away from the airport, it is not easy to get into. There's also no food easily walkable from the hotel, which makes you the hotel's restaurant's target audience. Luckily, food isn't bad and they make a stiff drink. Unfortunately their coffee shop closes early, which is not convenient for us. But it has nice seating area for you to check your email or chat with friends.

You have parking with in-and-out privileges and you are billed to your room. It is shared with another hotel so it's not as spacious as one thinks. It is a short drive to Del Ray or Old Town for food. Bring your patience as there's 3 very slow elevators to service all the guests that are there for conventions or events.

The hotel does have a laundry mat in the gym area, which is also attached to the Resident's Inn, which is attached to the same building. Cost $3 to wash and free to dry.

Room Tip: Try to get higher floors, but again the elevator might be a challenge.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 4, 2012
Thank you for submitting your feedback regarding your experience at the Renaissance Arlington Capital View Hotel. I apologize for the inconveniences during your stay and we will use your comments to address the efficiency of the elevators when we are experiencing a high volume of guests in the hotel. I hope you will consider us for a future stay so that you can see that there are several places to dine within walking distance of the hotel. Anyone at our Reception Desk will be happy to show you where they are and we also have a Navigator on duty to pinpoint an option you may prefer. Don't forget our free Metro shuttle that also makes a stop on 23rd Street where there are dozens of places to grab a bite to eat.
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Edmond, Oklahoma
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 31, 2012

While working in DC, my family joined me at this hotel. The upscale atmosphere of the hotel really impressed the kids. The lobby bathrooms and lobby layout was unique and enjoyable. I enjoying staying in the crystal city area because of the many restuarants within walking distance. The pool at the hotel was a bit small for the kids. The concierge lounge was nice, but we really enjoy bacon with our eggs and not one day did they serve bacon - small complaint. The rooms are nice and quiet. Definitely return when I am working, but may find something with a larger pool and a bit closer to the metro if returning with the family.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 4, 2012
Thank you for choosing the Renaissance Arlington Capital View Hotel for your stay. We appreciate your feedback regarding the amenities of the hotel and your comments will be shared with the rest of the team. We are constantly striving to create an atmosphere that can be enjoyed by all.
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Stafford, VA
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 29, 2012

This hotel is very convenient to Reagan National Airport, Metro, and Crystal City. I think it would be a great place to stay for people doing business in this area. This neighborhood is right across the river from Washington, DC, so you get a beautiful view of the city and avoid many of the negatives. It's also convenient to Metro, so you can easily get around for sightseeing and entertainment.

We stayed here for a dance competition, and this property was absolutely perfect. They can put together one enormous ballroom. They catered and served a lovely midnight breakfast buffet for our group. My only comment about that was, given the large number of people they had, they really should have set up more than 2 buffet lines. Things went at a glacial pace.

Most of the staff was very friendly. The hotel restaurant was actually pretty good: we ate there twice over the weekend (Steak salad, pizza, meatball sandwich). The salads were fresh, the pizza had a nice crust and fresh toppings.

This is a really beautiful property, very well-maintained, very clean, and with a clean smell. The beds were delightful. Even though it's right next to the airport, we never heard a plane go by. There are many inviting public areas to sit and socialize in: the lobby has ample seating, and the restaurant/bar are open to the lobby, so you can see people you know when you come in. The conference rooms on the second floor also have good congregating space both inside and out.

I hope our competition returns to this hotel next year, because I would love to stay here again.

The neighborhood in which the hotel is located is about 95% businesses, so most of the restaurants and shops close after working hours. It would not be a good neighborhood to stay in if you want to be in the middle of night life options.

Room Tip: Ask for a river view.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry C, General Manager at Renaissance Arlington Capital View Hotel, responded to this review, September 4, 2012
We are delighted that you had a chance to experience our hotel while attending a group event. We certainly anticipate hosting the event again next year and we hope to see you then!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Arlington Capital View Hotel

Address: 2800 South Potomac Avenue, Arlington, VA 22207
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Renaissance Arlington Capital View Hotel 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Discover the center of convenience and luxury at the Renaissance Arlington Capital View Hotel and rethink what you know about staying in Northern Virginia. Carving a modern outline in the Crystal City skyline, our hotel is designed to be LEED-certified and boasts award-winning architecture inspired by motion and enhanced by light and texture, which allows us to create an organic and dynamic experience for all of our guests.We are located just minutes from the landmarks, corporate offices and government agencies of the capital area. Reagan National Airport is less than 1 mile away and we offer free shuttle service to and from the airport and closest Metro stop. Travelers can also tour the neighborhood with our in-house bicycles available to guests at no cost.SOCCi Kitchen + Bar serves a handcrafted Italian menu and hosts live entertainment acts each week. Espressamente illy Cafe is right in our lobby as well for cappuccinos and take-away meals. ... more   less 
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