The room, staff, and food was great. I was attending a conference when Hurricane Sandy hit and my flight was delayed for two days. The staff helped ensure I had a room. I was initially on the 14th floor but with the Hurricane approaching I asked to be moved, and the staff ensured that I was moved to the 3rd floor. I felt at home and very safe. This is a great place for the business traveler, especially for a woman traveling alone.