My husband and I met my sister-in-law and 2 nieces (8 and 12) for a long weekend in Washington to explore all the sites this summer - July 2012. We stayed at this Residence Inn in Arlington Capital View - what a great experience. Clean, bright, large rooms and a fantastic staff. I have stayed at many, many Marriott properties, but not very often at Residence Inns. I was not quite sure what to expect, but we used Marriott points and liked the location. The hotel was a good surprise and delight. Shuttle service to and from the metro was great and frequent, making it very easy to get into DC to see the sights. Breakfast was fine, but always busy - but well stocked. The big plus for us was the Staff. Just terrific - helpful, friendly and just great to deal with. We had lots of questions upon arrival and AJ was tops. So willing to answer all our questions, ensured we had rooms next to each other - lots of details about how to get everywhere - Just all around super. He set the bar high, and we found that all the staff were just like him. They know that they are a tourist focused hotel and they ensure their guests have as much help as they need. I highly recommend this Residence Inn - especially if you are planning to see the sites in DC. I have found that the staff can make or break an experience and this team helped make our staff fun and easy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 29, 2012
Thank you for staying with us and for submitting a review of your family's experience at our hotel. It is always great to hear how our guest service not only meets, but exceeds our guests expectations. Your feedback is very important for our staff members and we will be sure to share your comments with them. We will continue to strive to provide the utmost in guest satisfaction and become the landmark extended stay hotel in DC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.