Let me start this by saying that I have stayed at this hotel multiple times over the past few months. This is a very modern Residence Inn. Great rooms with an excellent location. It was also my last time to stay here.
There were a few problems with the facilities. Only one elevator was working, so it was an eight to ten minute wait to get downstairs. Equipment in the fitness center was not working. This is not what I expect out of the number one rated hotel in a city with plenty of hotels.
The icing on the cake was when the front desk notified me upon check-in that my rate was going to be higher than the booking rate. I booked the room at the authorized government rate for Arlington for 5 days. Upon checkin, I notified them that I would be staying a shorter period of time. The desk clerk then notified me that he was going to change my rate to the "Best Available Rate" since my booked rate was for the 5-night stay. I told him that it was booked at the government rate, he asked who I worked for, I told him and then he responded that it did not matter. I thought about getting my computer out and booking a room at another hotel, but six members of my party were staying at this hotel.
This hotel got their higher room rate for two nights, but will get no future business from me.