This hotel has many pros and a few cons.
Pros - great location 2 metro stops from downtown DC and all the sights. Located in a trendy area with many shops and restaurants. Rooms are spacious and wonderful. The hotel is brand-new.
Cons - breakfast area is a disaster. 30 - 40 minute wait times for meals. Orders arrive incorrect. Adjacent tables not cleaned. Staff overwhelmed on weekends with extra families/visitors. Should consider hiring more staff or revert to a buffet. We stayed here 2 separate times over July and the situation was the same. We finally stopped ordering a cooked breakfast in the morning to avoid the mess.
Shuttle service is definitely hit and miss. If van is full you have to wait 30 minutes or even 1 hour for the next ride. Taxi is $12.00 to metro station. Pickup back to the hotel are worse with some wait times close to 1 hour. Front desk needs to better coordinate with shuttle drivers as to location. On one return ride (5 minutes) back to the hotel we had to make a stop at Dulles Airport first!
Swimming pool. Do not stay here if you want to swim or have children who want to swim. This is more of a business/boutique hotel and the pool reflects it. It is more of a "Roman" bath with the smallest pool I have ever seen. They even hired a lifeguard one day and he sat there looking quite embarrassed as if he was watching someone in the bathtub.
We would definitely stay here again as the rooms are great and the staff are wonderful. The location is superb for visiting DC. They are a new hotel, and are trying hard to get the problems sorted out and were very willing to take our feedback in order to improve the situation.