We had a reservation for two nights, one paid with HHonors points and the second at a discounted weekend rate through AAA. This required two separate reservations for the same consecutive night weekend stay. Check-in was slightly problematic, probably due to the inexperience and/or incompetence of the front desk personnel. The next morning our card keys would not work. The front desk personnel recharged them, but in so doing officially canceled the paid night reservation which took more than one month to resolve for credit. There has to be a simpler way to accommodate HHonors guests who wish to combine points awards and payments for consecutive night stays without requiring separate reservation numbers, which confuses guests as well as Hilton staff apparently. Perhaps more training of front desk staff would minimize the delays and misunderstandings such forced arrangements create and subsequent errors that take an inordinate amount of time to investigate and resolve.

We went on a group trip. My husband & I were the only ones who got a handicapped room for the same price. We were quite happy with the size compared to others. The hotel is located in the center of a cute town. Becketts pub was great! I wasnt too thrilled with the parking across the street in a parking garage, but I still felt somewhat safe there. The beds were amazingly comfortable. Rooms were super clean and decorated very nice. I would def go back and spend more time there. Also theres a good little restuarant in there for breakfast in the am.

We spent 3 nights here while visiting Washington. The room was large and comfortable and the breakfast delicious. The staff was helpful and the shuttle to the metro worked well. The lobby provided a daily news paper and wonderful cookies in the evening. The theater across the street had a terrific show and half price tickets are available one hour before show time. The town is delightful for dinners and strolling, Our only disappointment was that the pool only opened at 5 Pm during the week.

September 2012: Second time staying (business trip) at Hilton Arlington in the Village of Shirlington. The same staff are still working at this hotel after a year and half, which is saying something. ALL staff are pleasant and go out of their way to make you feel welcome. This is the cleanest hotel I have ever stayed in, not just the rooms, but the hallways, elevators, dining, patio, front sidewalk. This hotel is impeccable when it comes to customer service and cleanliness. Excellent location as the Village of Shirlington is friendly and quaint. Lots of restaurants within walking distance and a Harris Teeter grocery store directly across the street. The rooms are very spacious, super clean and comfy beds with great pillows!. Fresh and fabulous breakfast buffet and cook to order. The shuttle driver is a very nice man and will go out of his way to open your door. This hotel goes above and beyond expectations and the location is fabulous. I recommend this hotel to all my friends traveling to the DC area. My business rate was $199-229 per night. Worth every single penny!