We found this by accident. There is a 24-hour concierge desk that will help out but they are not employees of Crystal Quarters. There are, I believe, 3 different "associations" in the building. Crystal Quarters is one. There is no maid service during your stay but we needed extra towels and, after a few extra phone calls, they brought some up for us. The apartment was clean, furnished and stocked with a coffeepot, can opener, microwave, toaster, plates, silverware, cups, coffee filters (and sugar), tea bags and diswashing tablets. We were in a 1 bedroom apartment which was tight with 4 people. The couch does not pull out and they provided us with a cot so the kids alternated between the couch and the cot each night. The rooftop terrace is pretty cool and the kids loved the pool. They have a parking garage and there's a shopping plaza just down the road (take Potomac Ave and come in to the plaza the back way across from the movie theater) with a Shopper's grocery store, Don Pablo's mexican restaurant and IHOP among others. The Crystal City metro is just a short walk from the hotel in the other direction. One could even walk there through the Crystal City Shops, which is underground.
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