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“Great for a family getaway!” 4 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
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Ranked #13 of 48 Hotels in Arlington
Watchung, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Great for a family getaway!”
4 of 5 stars Reviewed April 21, 2014

My family of five stayed here for a short family vacation to see the sights of DC. I have three small children, so we wanted to be near the Metro and not have to walk too much (except for in DC). Crystal City itself is very nice and the hotel was clean, spacious, and comfortable. For the most part the staff was very, very polite and nice. It is a standard hotel room, but very clean and there is plenty of room. We were able to fit the twin Aerobed for one of our children with absolutely no problem. Our view was kind of the pits (we overlooked the roof), but the beds were extremely comfortable and we heard nothing. No noise from the airport or in the hall bothered us and we were there during a holiday week. Our one complaint was consistently the restaurant in the hotel, Bell 20. We paid ahead of time to have breakfast for our family, and we found we had to wait every morning, for quite some time to be seated. Once seated, the waiters took forever to come around to us. All but Newton seemed to be overwhelmed or annoyed that we were there. On our last morning, there were no clean plates and they had no food by the time we got a seat!! However, the selection of food was overall great and we even chose to eat dinner there one night because it was easy and very tasty. I would stay there again and I would recommened it to my friends who have children, for sure.

Room Tip: pay the extra to have breakfast there - it's worth it!! there are shops and restaurants below i...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 24, 2014
I truly appreciate that you and your family chose to stay with us while visiting D.C. and I am thankful that you took the time to leave your feedback. We certainly read everything we get and share it among all the areas of the hotel so everyone may hear what went well and what needs attention.

I am also sorry that the restaurant was so busy for breakfast and your feedback about having to wait to be seated and the service are certainly being addressed by their leadership so that they can improve.

Thank you again and I do hope you will stay with us in the future.
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524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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San Diego, California
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 19, 2014

Went there for a business trip but not overly impressed. Free shuttle was full (twice) and ended up taking a Metro to the hotel. The Metro stop is directly attached to the hotel which would be a plus in inclement weather. There is a coffee shop in spacious lobby. Rooms were clean but nothing to rave about. Staff was not overly friendly or helpful. For a tourist there is nothing to see within walking distance so you'd have to take a Metro to get to the typical stops. The hotel's food is pricey but in the Metro stop there are other more affordable choices but they mainly shut down after the office workers leave for the day. There are also other nearby restaurants. Will be staying there again in June so we'll see if anything has changed.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 22, 2014
As one of the members of the hotel's leadership that has read your review, I am sorry things did not go better. We cerainly work hard to provide a wonderful experience through our location, our product and our service for our guests and it sounds like we missed the mark.

I am glad that you are returning to stay with us in June and hope that you will find that visit to be more of the level we work towards. And in fact, if there is anything I can do to be of assistance, please do not hesitate to contact me directly at jt.magee@marriott.com.
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1 review
5 of 5 stars Reviewed April 14, 2014

I haven't even gotten there yet but I wanted to say just booking my room and getting my payment straight has been excellent .I'm sure im not spelling this right but Lakeisha has been wonderful and so helpful just doing this part. If my stay is anything like the planning part I expect everything to be excellent . Will review again after my stay. Again she has been wonderful in assisting me. Thank you so much

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 21, 2014
Good afternoon and thank you so much for this incredible review. In fact, it was so special that not only has Lakeysha seen it, but it has been shared all through our hotel. Thank you so very much for taking the time to share your feedback and I hope your stay was just as good as the planning stage.
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Northern NJ
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2014

A friend of ours suggested the Crystal City Marriott and it was a great choice. The people there were wonderful and the location is perfect for commuting into DC.

We were welcomed to the hotel by Malik at the front desk and he was wonderful - very friendly and welcoming. We had booked a concierge room. When I checked in, I requested a Executive Suite and Malik was kind enough to find one for us. This worked out well as my wife and I had a room to ourselves while the kids slept on the couch. The room was nicely setup with the extra touches (vases, centerpieces, 2 TV's, lots of seating) that you would expect in a suite.

While at the hotel, we thoroughly enjoyed the Concierge Lounge. They had scrambled eggs, bacon, bagels, bread, cereal, fruit, and yogurt for breakfast. In the evening, we had appetizers like chicken wings, nachos, beef wellington, cheese & crackers, and fruit, along with a reasonably priced honor bar. And the staff was friendly and helpful. For us, the concierge lounge took care of 1 1/2 meals every day, so the difference in cost was a wash. The one thing about the Concierge Lounge is that it is not open on Saturday so they give you coupons to eat breakfast in the regular restaurant on Saturday and Sunday. We had great service from Reuben for breakfast on Sunday.

As for the Bell20, the regular restaurant, we ate there Saturday night and had a wonderful meal. My kids split a wonderful Filet Mignon and my wife had the crabs cakes which were good also. They, also, brought out warm pretzel sticks as bread which were great.

Also, we spent every night in the pool which was a good way to wind down and the kids had a lot of fun. The only thing to be aware of is that the pool is only open from 6-9 AM and 5-11 PM.

The location of the Crystal City is ideal. It is about a 5 minute walk (underground) to the Metro station. We had picked up SmartTrip cards and all of trips over the 4 days worked well. The Metro system is well laid out and made it easy for us to visit all parts of the city.

Also, the Crystal City Marriott is located at Crystal City, which is a large mall complex, so you have lots of shops and restaurants to visit.

All in all, we had a wonderful trip to DC and the Crystal City Marriott really made it extra special.

Room Tip: The Concierge Lounge is excellent Try to get an executive suite. The pool was a lot of fun, but it...
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 14, 2014
Thank you, thank you and thank you again for this fantastic review of our hotel. As you know, many people work very hard to provide the experience you described and I am so happy you had a wonderful time. Your comments about our service, the room, the location, the restaurant and the concierge lounge were great to read and I am so thankful you were with us.

Please know that I will make sure Malik and Reuben both hear about your experience and how they positively impacted your stay.

Thank you again and I sincerely hope you will stay with us again in the future.
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Denver, Colorado
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2014

This was my third visit to dc and have stayed at 4 different hotels, in different areas, including Chinatown, Dupont Circle, and Pentagon City. This was my favorite location so far. The metro station is attached to the hotel, and there is a whole underground shopping center. It was so convenient to get around on the yellow line! Also, the staff was very very good. Not only nice, but professional and efficient. They really did help me out a couple of times and seemed happy to do it. For instance: one lady at the front desk came and helped my print out my boarding pass when she saw I was having some problems, and did it with a smile. Also, when I went to claim my bags, the bellhop automatically said, "Do you need a taxi, or shuttle?" I didn't even have to ask! i know that might sound minor, but after all the places I have been, including a lot of 4/5 star hotels, that type of thing rarely happens now and is really appreciated. I would stay there on my next trip back for that reason alone.

Negatives: room is very sparse, really needs a table or something. Also, wi fi should be free. Period.

Food: I had a burger and fries one night at the restaurant, kind of late and it was good. The breakfast buffet was not good and over priced.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 14, 2014
I want to thank you not only for having stayed with us, but also for taking the time to leave such a complete review. It was wonderful to read about our staff and their service, especially how your interaction with our Bellman made such an impact. I am sorry though for your cons and will make sure that the culinary and restaurant teams see your comments so that they too can learn how your stay was impacted by their work.

Thank you again and I certainly hope you will return in the future.
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 10, 2014

When they say that check-in is 4pm, they mean AFTER 4pm. We had to wait for quite some time to get into our room, and the justification was that they offered a late check-out of 1pm. The sheet would not stay on the bed throughout the night which was very annoying for both of us. We expected more from a hotel that bears the Marriott name. It is attached to the metro so that is nice in cold or rainy weather. However, the metro is still quite a long walk from the hotel itself. Room was clean. Area seemed safe.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 12, 2014
I want to apologize to you for what sounds like a less then fantastic stay. I will be following up with our Front Desk and Housekeeping teams so that they too may hear your comments to identify and address the issues you described.

We certainly strive to provide a top notch stay, and as difficult as it is to hear when a guest was unhappy, it helps us identify where to focus our efforts. But again, I am sorry things did not go as smoothly as we certainly work towards.

I also want to thank you for having chosen to stay with us and I sincerely hope you will give us another opportunity to show you our true level of service in the future.
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Mssachusetts
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 10, 2014

The hotel was perfectly nice. However, it was very frustrating that after waiting for a while at the hotel shuttle stand at the airport and having a marriott shuttle pass us by, I called and was told they don't pick up at the JetBlue terminal. How could I have known that? One of the reasons I picked the hotel was for the shuttle convenience. We ended up taking a taxi because we were in a hurry.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, April 12, 2014
Good morning and thank you for your feedback about your recent stay. I was happy to hear that your experience at our hotel was good but certainly disappointed to hear about your shuttle challenges and I am very sorry. I will be following up with the shuttle team as well as the hosts that answer our phones as the shuttle does pick up and drop off outside Terminal A.

Again, I am very sorry and can certainly understand how that did not set the tone for a perfect hotel experience. But I can assure you that I will use your feedback to make sure we improve for our future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Arlington
#14 Romantic Hotel in Arlington
#20 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 333
Official Description (provided by the hotel):
Discover Arlington and the surrounding area while enjoying the comforts of the Crystal City Marriott at Reagan National Airport. Conveniently situated just a mile from the airport, our Arlington, VA hotel is just steps away from popular restaurants, iconic theaters and Pentagon City shopping. Also located within walking distance of the Crystal City Metro Station, guests of our premier hotel in Arlington, VA can easily access Washington, D.C. Sights and destinations while enjoying luxurious guest rooms, gracious on-site services and high-tech business amenities. Featuring a wide range of vacation packages, our hotel's location in Arlington, Virginia makes it an ideal choice for family vacations, romantic escapes or successful business adventures. Additionally, our hotel's elegant ballrooms and meeting spaces, professional event managers and on-site catering allow business and social planners to create and host inspirational business conferences, impressive corporate meetings and elegant receptions. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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