We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“For Marriott name in D.C. and price I expected a bit more” 3 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Crystal City Marriott at Reagan National Airport to your Saves list
Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Hot Summer Deal: 25% Off
Ranked #16 of 48 Hotels in Arlington
Certificate of Excellence
Kalamazoo, Michigan
Level Contributor
62 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“For Marriott name in D.C. and price I expected a bit more”
3 of 5 stars Reviewed October 8, 2013

The stay has been uneventful. The conference food has been fantastic. Hotel food and prices are not competitive with local restaurants and bars. You don't have to venture far for better.
For the room price and location, it could use some updating. It was clean and quiet. Nothing particularly bad, just not impressed.
Pool is cold and hot tub was old and so loud and annoying we left.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 4, 2013
I am sorry to hear that you left our hotel with less than a wonderful experience and I appreciate your feedback so that we can continue to improve our hotel and its services. For example, I will continue to have other local restaurants visited so we can compare our offerings as we certainly want to be appropriately priced, especially given the vast amount of options in our neighborhood. Furthermore, I will meet with our Engineering team to make sure that the pool temperature is correct as well as check the hot tub function.

Feedback such as this, while not what we strive for, is certainly key to our improvement and I genuinely thank you for taking the time to let us know about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

677 reviews from our community

Traveler rating
    257
    274
    103
    29
    14
See reviews for
184
102
63
242
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vicksburg, Mississippi
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 5, 2013

From the moment I walked in, the front desk made me feel welcome and was SO friendly. The management must pay strict attention to the small details because from the restaurant to the room it was a first class experience. Metro stop and mall accessible without ever having to go outside.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 8, 2013
As a member of management, I can tell you, the attention to deal and the drive to provide a brilliant hosting experience is hotel wide. It is truly through every member of this team and it is because of that focus that we can provide the experience you had.

Thank you for sharing your comments and I truly hope you will stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
355 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
4 of 5 stars Reviewed October 5, 2013 via mobile

I stayed there recently and enjoyed the hotel. While not posh , it met my every need. The free shuttle from the airport was convenient and quick. I was very early but Deborah, the excellent front desk person, welcomed me, found me a nice quiet room right away. I really appreciated her humor and helpful attitude after a tough trip.

My room was large and quiet, great for getting some work done and refreshing myself. The breakfast buffet was fine. Not over the top or lavish but fresh and filling . The exercise area was okay... the equipment I used was a bit tired but okay. The concierge lounge was closed for the weekend, which was a little disappointing.

My room was large and had what I needed. Bathroom was clean and the water pressure was good. It is attached underground to the Metro via a five minute walk. You can also get food and many services there.

Convenient to DC and anywhere , it is a good value and location.

I will surely stay again .

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 4, 2013
Thank you for staying with us and thank you for taking the time to leave your comments about your visit. Yes, the complimentary shuttle to and from DCA as well as the hotel's location and conenction to the Crystal City Underground and Metro are great but your comment about Deborah really made me smile.

While all of us strive to provide top notch service, she is truly a star of this hotel and someone that strives to provide brilliant service at every interaction.

I do hope you will stay with us in the future and thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 3, 2013

Stayed here for two months and the staff really made me feel like family. Special shout out to bartender Abby, concierge lounge employee AJ, and front desk employee Robert. They all made me feel like my business was truly appreciated. Only complaint was parking wasn't include despite me spending over 13k at once.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 8, 2013
Thank you! Thank you! And thank you again for having been with us for so long and for your wonderful comments about our hosts and especially Abby, AJ and Robert. All of us work very hard to provide a brilliant experience for all of our guests and I was so happy to read your comments and hear about those three members of our team.

The next time you come back, please get in touch with me directly regarding your parking and I am sure I can help.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

Yerga, the bartender was amazing. Great personality, made drinks exactly how I asked and like them and was very attentive! I would recommend staying here for the bar alone, but everything was great! The room was clean, the food was good and the staff was great.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 8, 2013
Yirga is amazing.....I agree. She certainly "owns" her bar and makes sure that all of her guests are attended to.

Thank you so much for having chosen to stay with us and your comments will certainly be shared with Yirga and the entire restaurant team so that she may be properly recognized.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Level Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 2, 2013

I stayed there with my two sons and, as Marriott Platinum members, were treated well. They upgraded our room and gave us the breakfast buffet. The buffet was much simpler than I expected, but still good. The strange thing is they don't have bowls- just these large saucer plates that you use for everything- even cereal.

The pool was great for kids and there's even a hot tube beside it.

On our way out, we used a drink voucher for a cup of coffee at the lobby lounge and the server, Abby, was very friendly and helpful with my kids- she even mixed them up a special soda drink. It really made their day.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 8, 2013
It is always great to hear from our Platinum guests and I am pleased we provided a positive hotel experience for you and your sons. In addition, I will certainly make sure that Abby is recognized for providing such service as we all certainly strive to host our guests brilliantly.

Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kapolei, Hawaii
Level Contributor
84 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed September 27, 2013

You can't beat the location! It is very close to the airport and a complimentary shuttle bus is available to take you to and fro. You can leisurely walk to many stores (Nordstrom Rack, Costco, CVS), restaurants and the huge galleria center. The Metro is close by for transportation to all the major attractions in DC. You do not really need a rental car, unless you plan to do some driving to other far away places. The hotel is situated in an area occupied by other hotels and another Marriott is across the street. Therefore, do not get the 2 mixed up.

This establishment had a grand interior and the staff was cordial and pleasant. All amenities were present except the internet service was not complimentary. You have to pay for it and wire-less cannot be connected without the paid option.

The room was nice, spacious and the bed was comfortable. Unfortunately, the bedding (pillow & sheet) was a little stained as so was the sofa. Sleep is not a problem because it is quiet.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 8, 2013
Thank you for takiong the time to share your comments about your recent stay at our hotel. I was very happy to read about how our location and staff met your needs but I was very concerned about your houskeeping comment. In fact, I will be sharing that directly with that team so that they may hear about your stay and realize how crucial it is to provide a perfectly prepared guest room as we would all expect.

In addition, while at this time we do charge for internet in our guest rooms and meeting space, we do offer complimentary wifi in our lobby as well as we have complimentary computers with internet access in our lobby, business center and concierge lounge. We certainly know how important it is to be able to stay connected when traveling and continue to work to maintain and upgrade our systems to do so.

Thank you again and I hope we will have the pleasure of having you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Arlington hotels
0.2 mi away
Crystal Gateway Marriott
Crystal Gateway Marriott
#14 of 48 in Arlington
4.0 of 5 stars 957 reviews
0.1 mi away
Hampton Inn & Suites Reagan National Airport
0.1 mi away
The Westin Crystal City
The Westin Crystal City
#9 of 48 in Arlington
4.0 of 5 stars 881 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Embassy Suites by Hilton Crystal City - National Airport
0.6 mi away
Renaissance Arlington Capital View Hotel
0.7 mi away
Residence Inn Arlington Capital View
Show Prices
Show Prices
Show Prices

Been to Crystal City Marriott at Reagan National Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#20 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity, Hotwire, Expedia, BookIt.com, TripOnline SA, Odigeo, Agoda, Hotels.com, Orbitz and Priceline so you can book your Crystal City Marriott at Reagan National Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

Owners: What's your side of the story?

If you own or manage Crystal City Marriott at Reagan National Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.