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“Girls Night Out” 4 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
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Ranked #17 of 48 Hotels in Arlington
Certificate of Excellence
Richmond, Virginia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Girls Night Out”
4 of 5 stars Reviewed September 22, 2013

Five of us stayed here for a Saturday night while in DC for various outings. The check-in process was swift and painless; the lobby is very nice and they serve Starbucks coffee in a little cafe there. They allowed us to check in early (1pm), which was very convenient to leave our bags there so we could go sightseeing. The hotel is directly connected to the Crystal City underground mall and the metro stop.

Our room had two double beds, two chairs, a safe, refrigerator, cozy bathroom, and a closet (room 1034). I had requested a roll-away bed upon booking, and when I checked in, they assured me that room service would bring it up during the afternoon while we were away. At 7pm, we called the front desk to ask for it to be brought up, but when we returned at 3am, they still had not brought it. If this one request had been fulfilled, I would've rated this place 5/5 for the price bracket it's in.

The beds were very comfortable, and the pillows were just right. Our room faced east, and the gap between each side of the curtains wasn't quite enough to keep out all the light. However, I was able to fasten it closed with a hair tie.

We did not observe any insects or inadequate housekeeping. Everything was clean and appeared to be fairly new. We were very satisfied with our stay here, and I am planning to return to this hotel for my next DC trip.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SvenskaSvea1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 8, 2013
Thank you for picking our hotel for your fun night out and I am glad everything went well and we were able to get you checked right in so you could drop your things and start your get-away.

I will however, be speaking with our Housekeeping team regarding the issue with the roll away as that certainly should not have taken that long to be delivered. I am sorry that did not go as smoothly as everything else did.

Finally, thank you for already letting us know you will be returning. We do not take that for granted and really appreciate when guests choose to return. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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736 reviews from our community

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San Bernardino, California
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 21, 2013 via mobile

Bid on Priceline got rooms almost 1/2 price. The subway is right below making going outside unnessary. Which was great. Clean room. Super soft linen. Room had refri no microwave. Spacy room.now the con: room walls super thin. Didn't sleep listening to next room talking, coming in and out, etc. I am sssoooo sleepy! Plus: restaurant food good, pricy.

Stayed September 2013, traveled as a couple
Helpful?
Thank newlymarried2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 1, 2013
Thank you for having stayed with us and I am happy you were able to take advantage of a discount opportunity. As someone that travels as well, I can certinly understand how a good deal is a great way to stay.

I am sorry however that you were disturbed by your neighbors and hope that the next time you stay with us you are able to sleep more peacefully. In addition, while we do have refrigerators in every room, we do have a few microwaves available on a first-come first-served basis so please ask at check in and we will try to accomodate you.

Thank you again and I hope you will return to us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 20, 2013

We picked this hotel because of it's convenience to the Metro - it is connected underground and approximately "1 block" away. Also underground are shops, restaurants etc. The hotel was great-nice spacious King room, clean bathroom, great shower, safe parking, etc. We also got a great deal ($75) on the price. Never ate there, just had a drink in the bar. Too many other neat places to go and eat just a few metro stops away. When our metro stop was closed for repairs one day, there was a free shuttle to the next stop.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Married40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 1, 2013
It sounds like you certainly enjoyed our hotel and the many advantages of our location and I am so thankful you took the time to share your comments.

Thank you for having chosen to stay with us and I truly hope you will return to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut, United States
1 review
5 of 5 stars Reviewed September 19, 2013

My husband and I were celebrating our 38th Wedding Anniversary, and this hotel was the perfect place to stay. Room was very nice and spacious, bed was very comfortable. Bathroom was very nice and equipped with the things you need. The only thing that I did not like was the air conditioning was loud, but it was not that hot anyways, so it was ok. Metro Station is only 3 min away, restaurants are close by and the underground mall is nice. Perfect location to stay. I recommend anyone to stay at this hotel. Staff members were very helpful and pleasant. We were very impressed with this hotel so we extended our stay for another day for a total of 3 nights. Will definitely book this hotel on our next stay. the Restaurant at the hotel had a breakfast buffett, that was nice also.

Room Tip: AC Unit was loud on our floor, 7th floor.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rosa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 1, 2013
I am so happy to have ready your comments and that you chose us for such a wonderful occassion. Your comments about our service and your experience with our hosts is exactly what we hope to achieve for all of our guests and I am thrilled you enjoyed yourself enough to extend your stay with us.

And finally, congratulations on your wedding anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed September 11, 2013

I just finished an enjoyable four night stay. The hotel is convenient to the D.C. sights as others have mentioned and it is only one Metro stop away from a huge shopping mall at Pentagon City.

The lobby has been renovated but is still a little cramped since it serves as lobby and bar/Starbucks. The room is adequate and the bed was very comfortable. I agree with others that the A/C was a little noisy, but it was effective. There is a flat screen TV with a few HD channels. The bathroom is small by anyone's standard. Housekeeping was hit and miss on timing.

I found most of the staff very friendly but not always efficient - for example, I ordered a beer at the bar and the lady looked for five minutes for a bottle opener.

The hotel is popular with conventions and reunion groups. Depending on your timing, be prepared for overflow crowds in the lobby and lengthy waits for the three elevators.

When traveling to the area, I usually stay here or at the nearby Marriott Gateway depending on the rates at the time. They are both connected to the underground walkway. I would normally prefer Gateway, but the rate this time was too good to pass up. Both hotels are fine, I would just give the nod to the Gateway due to the expanded public areas unless there is a rate difference.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 48traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 1, 2013
Thank you for staying with us and thank you as well for the feedback. Our renovated lobby, restaurant and bar are something we are very proud of and yes, depending on how busy the hotel is, from time to time it can get busy there.

I will be passing on your comments about the room and especially about the delay in service at the bar so that we may continue to improve those areas as we certainly strive to provide a wonderful and brilliantly serviced experience for our guests. And in addition, I do hope you will continue to stay with us in the future the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, VA
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed September 7, 2013

Spent just one night, prior to flying out of DCA the following morning. Very close and convenient to the airport, with its own complimentary shuttle, and easy to get to. Parking was a breeze. Ample and spacious covered parking.

Keisha was great at the front desk when I checked in, acknowledging my reservation requests and welcoming me as a Gold member.

The room was comfortable and extremely spacious. Could have easily accommodated a sleeper sofa. A/C unit ran with efficiency all night. At no time during the night, did I feel too warm. Hot water was amazing! It was like having an instant hot water tank in my room.

Had dinner at Bell20. Ruth was very attentive without being obtrusive. She was also very patient, while I waited for a friend to join me for a drink as well.

The concierge lounge was actually pretty nice. After dinner, I stopped by for dessert which amounted to brownies and chocolate chip cookies. Nothing fussy or pretentious. Just good and delicious sweet chocolateness. There was an hour bar with premium spirits, but passed up the hard stuff for a soda. The following morning, I had breakfast at the concierge lounge before heading to the airport. Breakfast consisted of scrambled eggs, bacon, sausage, oatmeal, fresh fruit and juices. For a lounge breakfast, it was actually quite good. The eggs were much better than those I've had at a Ritz-Carlton club lounge close by to this property.

When I returned from my trip, I did not have to wait long for the hotel shuttle. I'd definitely return here, the next time I have an early morning flight out of DCA.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank saintjon76va
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, September 16, 2013
Thank you so much not only for choosing our hotel before flying out of DCA but also for sharing the details of your experience. I can tell you, from reading your comments you really got to sample a good portion of what we have to offer and I am so happy you enjoyed it. In addition, thank you for taking the time to single out several of our hosts as they too will be recognized for your wonderful comments.

And don't worry, we will all be here for your next flight out of DCA and we hope to have the pleasure of being able to provide another brilliant stay.
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Wauwatosa, Wisconsin
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 4, 2013

My daughter and I spent last weekend here while playing tourists in DC. We were very impressed. The room was large, clean and quiet. The bathroom was very clean and equipped with nice toiltetries. Our beds were very comfy. The 3 or 4 staff members we spoke to were so helpful and pleasant. The location was great. We had easy access to the Metro via an adjoining below ground mall. There were nice restaurants just around the corner from the hotel. (While the hotel also had a restaurant we didn't have a chance to try it out.) We didn't have time to try the pool or hot tub, but they looked great. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank dzmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, September 6, 2013
It was our pleasure to be able to host you and your daughter on your trip to DC and I am so appreciative you took the time to share such wonderful feedback about our hotel, its location and our staff. And since you did not get a chance to try our restaurant BELL20 or our pool, it just means you will have to come back in the future.

Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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