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“Don't sacrifice the guest experience for a lean staff, Marriott.” 3 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
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Ranked #11 of 48 Hotels in Arlington
Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Don't sacrifice the guest experience for a lean staff, Marriott.”
3 of 5 stars Reviewed July 29, 2013

I stayed at the Crystal City Marriott with two other guests during the first half of a convention in Washington, DC two weeks ago. If you are visiting DC and you want easy come-and-go access to the city, this hotel is a good choice. Overall, this Marriott was typical for the hotel chain and had a some great qualities, such as its convenient underground access to the Crystal City DC Metro station and its wonderfully consistent breakfast buffet. Also, the rooms and property were clean. The staff, however, needs help at the front desk. This particular Marriot has a "self-serve" feel at the front desk. During late nights, the staff seems to be short handed for such a busy hotel. My guests asked for a roll-away bed for their room upon afternoon check-in. Upon coming back to the room late in the evening, no roll-away bed was found or available and the staff seemed to be unaware of the request. We had to ask twice to ensure the staff fulfilled this request. I personally went to the front desk to inquire about the bed and the staff member there seemed flustered and overwhelmed while there were only three other guests waiting. Nevertheless, this hotel is a gem for a DC visit.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 1, 2013
Thank you for sharing your comments about out hotel and I was very concerned to hear about your experience with staffing. Certainly our hosts and the services they provide are one of our best assets and I will have our Front Office leadership look into current staffing to make sure we have enough of the right people at the right times to properly accomodate all of our guests.

Thank you again and thank you for having chosen to stay with us.
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545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 29, 2013

This hotel was very comfortable on the inside with very nice rooms, amazing beds, and a decent gym/pool facility. It's very close to the metro station which was great to get to Capitol Hill. However, I stayed there on a weekend and there were quite a few things in the neighborhood that were closed. Crystal City was very quiet!!! Lastly, the hotel lobby was nice but the hotel bar closed very early. :(

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 14, 2013
Thank you taking the time to share your comments about our hotel and I am pleased you were able to utilize our pool and recently renovated and updated health club. As for the bar closing early, I will certainly look into that as it should always stay open as long as our kitchen and both are scheduled close at midnight.
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Cortland, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2013

This is a nice Marriott in a great location. The subway stop is conected to the hotel which made trips into downtown washington simple and easy. The hotel was clean and the staff were friendly and helpful!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 1, 2013
A friendly staff, clean hotel and great location.....that's what I look for when I travel too.

Thank you so much for staying with us and I hope we will have the pleasure of having you with us again in the future.
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Williamsburg, Virginia
Top Contributor
77 reviews 77 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 21, 2013

I have to admit that this is my favorite Marriott. The location is what makes it so. Located near a plethora of interesting dining options, over an underground mall and a Metro Stop, it hard to find a more desirable location to visit DC. I have stayed for Business and Leisure and find it to more than serviceable for both. We spent the weekend and the place was slammed with weddings and at least 4 family reunions. They were so busy that they did not have the room type I had request and upgraded us to a 1 Bedroom Suite, which was equipped with a sitting rooms with table and 4 chairs, pull out sleep sofa and fridge. Other than the fridge taking forever, and I mean that in glacial terms, to cool anything it, it was a nice addition. If you are only staying one night, I would not both to pay extra for one.

The staff is was what you would expect from a Marriott, helpful and polite. Love the location and that is what will keep me coming back!

Room Tip: Hope that they are sold out and upgrade you to a suite.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, August 1, 2013
Your comments about us being your favorite Marriott truly made my day. We work very hard to make sure we are providing top notch service for our guests and it sounds like that between our service, our location and of course the nice upgrade to a suite you received, we met your expecations.

Thank you for chosing our hotel and for returning when you are in the area. We really appreciate you staying with us.
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Central City, Nebraska
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 18, 2013

We stayed here for a family vacation during Thanksgiving week 2012. Very nice hotel. Got a great price on two connecting rooms for our family of 6 (4 kids ages ranging 6 years old to 18 years old). Nice indoor pool. Very convenient with metro station in the tunnels beneath the hotel. Many dining choices either in the tunnels or in the near vicinity. Close to the airport. If we return to DC, will definitely look at this hotel first. Great experience!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 14, 2013
Thank you so much for having chosen our hotel for your stay in the D.C. area and I am pleased to read that it was such a good experience. I can only hope that the next time you are in the area you will stay with us again.
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DC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2013

I stayed here out of necessity because of a power outages in DC. I couldn't have been more pleased, the location is close to everything. My family loved it, meatloaf sandwich was awesome! If your looking for a great clean place to stay with professional employees in walking distance to restaurants, then this is the place for you! If you are going for business or a little getaway for your family this place is perfect. Will be back soon!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, July 18, 2013
Unfortunately you visited us out of necessity but I am so happy you and your family enjoyed yourself.

I hope we see you again soon and you will be glad to know that the meatloaf sandwich is on the proposed new menu for BELL20 that we are currently reviewing.
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Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 8, 2013

Stayed here over July 4th weekend. Very close to metro. Hotel bar makes great matrinis and delicious appetizers. Front desk personnel very friendly. Parking garage right beside hotel. This hotel close to nice restaurants.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 14, 2013
Friendly service, close to restaurants and the METRO and a bar that makes good martinis? It is clear you and I look for similar things when we travel and I am thankful that you had such a good time with us over the holiday.

I hope you will stay with us again the next time you are in the D.C. area.
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Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Arlington
#12 Business Hotel in Arlington
#13 Romantic Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 333
Official Description (provided by the hotel):
Discover Arlington and the surrounding area while enjoying the comforts of the Crystal City Marriott at Reagan National Airport. Conveniently situated just a mile from the airport, our Arlington, VA hotel is just steps away from popular restaurants, iconic theaters and Pentagon City shopping. Also located within walking distance of the Crystal City Metro Station, guests of our premier hotel in Arlington, VA can easily access Washington, D.C. Sights and destinations while enjoying luxurious guest rooms, gracious on-site services and high-tech business amenities. Featuring a wide range of vacation packages, our hotel's location in Arlington, Virginia makes it an ideal choice for family vacations, romantic escapes or successful business adventures. Additionally, our hotel's elegant ballrooms and meeting spaces, professional event managers and on-site catering allow business and social planners to create and host inspirational business conferences, impressive corporate meetings and elegant receptions. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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