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“Nice hotel, close to airport” 4 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
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Ranked #15 of 48 Hotels in Arlington
Certificate of Excellence
Goleta, California
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Nice hotel, close to airport”
4 of 5 stars Reviewed April 19, 2013 via mobile

I stayed here before catching an early morning flight to Reagan Airport. It was easy to get to from the Metro (connected via a tunnel). There was a variety of restaurants within walking distance. The room was nice, clean, and comfortable -- exactly what I expect when I stay at a Marriott.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, May 29, 2013
Thank you for staying with us the night before your flight out and thank you for sharing your comments. We hope you had a good trip and will stay with us again the next time you have another early flight out of DCA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 reviews from our community

Traveler rating
    250
    271
    97
    28
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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Columbia, South Carolina
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 17, 2013

I stayed here on a Saturday night and must say that the hotel was very busy, but I love busy hotels. The front desk associate was very nice. The room was LARGE and clean. The bathroom was a little on the small side. Overall it was a good stay.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, May 15, 2013
Thank you for staying with us on your short stay and I hope you will choose our hotel again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 15, 2013

I visited DC again for the Cherry Blossom Festival, and stayed at this property because the price was great, and I had a good stay last September. Service was great like last time. The gentleman at the front desk was great and I checked-in and settled very quickly. The room was tidy and clean, so I would say it is well-kept. This time, I stayed on the 10th floor facing the Jefferson Highway, and that was a bad idea. You can hear the traffic outside, because the windows are not double-pane glass. I was surprised! Also, my neighbours were a bit loud the first night and I can hear all the laughs and excitement going on in their room. My stay this time was not as good as last time, but this is still a good hotel. I'm guessing it's the Cherry Blossom parade weekend, hence the larger number of guests. Last time was much quieter, as it was just a regular September weekend.

Room Tip: Do not pick rooms facing the Jefferson highway. Otherwise, the Harleys and loud cars will be your m...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmetto, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2013

We requested a larger king with roll-a-way. When we checked in we were told they had given us a junior suite, nice. We go to room, roll-a-way in the room ready to go. I had also requested foam and feather pillows, again just as requested. Recently updated rooms are nicely done, rooms are quiet and spacious. Staff very nice and very helpful. Free shuttle to airport. Metro one block away and connects to hotel, which is nice for inclement weather. Plenty of good restaurants in the immediate area with all price points represented. Location is great to visit D.C., Alexandria, Mount Vernon, etc.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watertown, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2013

I first reviewed the Crystal City Marriott here after staying at the hotel in April 2012. I said then that I had an all-around great experience and that I would definitely stay at the hotel on my next trip to Washington, D.C. I just returned from another trip and the Crystal City Marriott has retained its charms!

The purpose of this trip, like the one of a year ago, was to visit old friends from my days as a graduate student at American University and to do some sightseeing.

Once again, I took the Metro to the hotel after landing at Reagan National Airport. Someone getting off the Metro at the Crystal City station can access the hotel via a short underground tunnel. That setup is very convenient.

When I checked in, the front-desk staff members were, again, extremely pleasant and helpful.

My room was identical to the one I had last year. It was very spacious, and had a nice bathroom. The king-size bed and the arm chair were especially comfortable. I also appreciated the refrigerator, and the iron and ironing board. The room was very quiet, which also was nice.

This year, I had a chance to make use of the hotel's pool and hot tub. It's nothing fancy, but I got in a good swims and sitting in the hot tub after a long day was very relaxing.

I also had two meals - one dinner and one breakfast - in the hotel's Bell 20 restaurant. On both occasions, the food was tasty and the service was outstanding.

I spent three nights in the hotel, just as I did last year. Also like last year, I had a 1:00 check-out time and a 10:00 (p.m.) flight home, and the front-desk and bell staff were once again very accommodating.

In addition, nightly rates at the Crystal City Marriott remain very reasonable.

In sum, the Crystal City Marriott continues to be a great hotel. (Keep it up!) I don't know when I will next be in D.C., but I do which hotel I will be staying at.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, May 15, 2013
Thank you very much for your kind words and for continuing to choose our hotel. Our goal is to provide a wonderful, productive and memorable stay for all of our guests and it was a pleasure to read about your stay with us.

Thank you and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 6, 2013 via mobile

Convenient access to Reagan and DC. Access to Metro without going outside was good for kids given cold weather. Heat/air unit was pretty loud and bathroom was very small. Room service was good and priced at Marriott rates. Housekeeping did a good job cleaning and restocking our room daily.

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed April 5, 2013

On 3/27/2013 they rented my room while I was checked in and allowed people to enter my room. I had checked in at 9 pm set up my work computer Ipad etc and went down for dinner. On attempting to pay my check I was very rudely informed that I was not a guest of the hotel. I went up to my room and my key would not allow me entry. I went to the front desk and after waiting 20 minutes was told that a mix up had occurred and that my room had been "double" rented other people had checked into it. The front desk clerk lied to me telling me that the people had not actually gone in the room. The security supervisor countered that claim telling me that he had to actually escort the people out of the rom and they had used the phone and bathroom. My property thankfully looked untouched. The General manager has not returned any phone calls and the front desk clerk who caused all of this then lied to cover it up attempted to charge me for some one elses lunch from the day before. Nice. Awful service, no security, poorly trained employees with terrible attitude and an inattentive GM.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Arlington
#13 Romantic Hotel in Arlington
#17 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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