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“Good hotel in Crystal City” 4 of 5 stars
Review of Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
3.5 of 5 Hotel   |   1999 Jefferson Davis Hwy, Arlington, VA 22202   |  
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Ranked #16 of 48 Hotels in Arlington
Certificate of Excellence
Frederiksberg, Denmark
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good hotel in Crystal City”
4 of 5 stars Reviewed November 5, 2012

Attended a major conference at the hotel in early November 2012. The hotel is very convenient for meetings in the Crystal City area - and the close proximity to the fine Metro System with only 200 metres to the nearest station makes it a fine hotel for visits to Washington as well.
The hotel staff was very friendly and helpful and other services such as bar, restaurant and room service were also fine. The quality of the breakfast was, however, not up the standard seen elsewhere in Crystal City at the same price range.
The room was fine with a nice bathroom. The A/C was, however, very noisy and did impact the sleep quality. The room was equipped with a quality large flatscreen HD TV, coffee machine and ironing board (and iron) – however it lacked a safe deposit box. The hotel offers a WiFi connection at a daily rate of 12.95 USD with good high speed connection. The fitness room in the hotel is large and very well equipped with new machines. In fact it is the best hotel fitness room I have seen for a long time.
Considering the few drawback the hotel is still recommended as a good hotel in Crystal City.

Room Tip: The best rooms are the ones facing West towards Jefferson Davis Hwy.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, December 10, 2012
Thank you for your feedback. It is hearing from guests like you that help us continue to improve the services and products we offer our guests.

For example, we recently switched to complimentary wifi in the lobby as well as offer complimentary computers in our business center, our hotel lobby and in our concierge lounge.

Thank you for the comments and I am glad you got a chance to enjoy our new health club. We love it too and think it is really a step above many hotels.
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676 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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florence
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 1, 2012

I stayed at the Crystal City Marriott for three nights. The staff at the desk (Lakeysha, Gabrielle, Victoria and Nery) welcomed me warmly and efficiently and were very helpful and very nice each of the many times I asked about something. I felt comfortable right away. Also felt very comfortable in the great bed. I'd like to thank all of the above, plus Ruth and Ruben in the restaurant and Mamadou and Hayat at the concierge service. I had one dinner and three breakfasts at the restaurant and was pleased with all four meals. I was out most of each day and regretted not being able to enjoy the comforts of my room more!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 2, 2012
Thank you for taking the time to recognize some of our individual associates. Please know that your comments are being shared within the hotel as well so that they may be fully recognized for the great service that they provided to you on your recent stay with us.

I do hope you will stay with us again in the future and thank you again.
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Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 29, 2012 via mobile

Great hotel and wonderful staff! Everyone who worked at the hotel was absolutely terrific~the desk staff, the restaurant waiters, the housekeepers, and the bell hops. I traveled with an elderly relative and everyone at the hotel helped to make our stay fabulous. The hotel is connected to the shopping level and the metro, which was very nice. The only downfall was that the vast majority of the shops were closed on the weekend. That wasn't a surprise, as the hotel is located in more of a business location~which is much of Washington, D.C. in the fall. I definitely would recommend the hotel. There were a lot of families, which was great!

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 2, 2012
Simply...thank you. Reading your comments about how our staff's service made a difference is exactly what we strive for. Thank you for choosing us and thank you so very much for sharing your feedback.
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Ann Arbor, Michigan
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 24, 2012

Very nice hotel, great service by the staff (other than the sour-faced waiter in the restaurant), very comfortable bed and well appointed room. Breakfast was delicious and plentiful, but rather pricey for my tastes (but I guess being in the DC area $18 wouldn't be considered overpriced). Good location near a Metro station although we never took it. Also close/adjacent to a shopping area which was very confusing to me in terms of the addresses; the shopping itself wasn't all that impressive. Nice restaurants around the corner. Nice stay.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, November 2, 2012
Thank you for having chosen to stay with us and for taking the time to share your comments. And while I am happy to hear you enjoyed our hotel, our staff and our location, I am concerned about your comment regarding one of our servers. I will be sharing this with our entire team in our restaurant so they are aware and I do hope we have the pleasure of having you stay with us again in the future.
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Fairfax County, Virginia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 20, 2012 via mobile

I like this hotel because its about a five minute walk from the crystal city metro stop. Crystal city metro stop is only one stop from Reagan National. Hotel is clean and service is friendly. Plenty of places to eat

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review, October 30, 2012
Thank you for taking the time to share your comments. You hit some of our key attributes right on the head...location, service and product and I am glad you chose our hotel.

Thank you for staying with us and I hope you will choose to stay with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau, Canada
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed October 19, 2012

This hotel is very nice and clean. Staff was very helpful. Our rate included breakfast and it was good and plentiful. The hotel is located on a metro station and we easily found options for dinner around. We always felt safe walking outside the hotil at night. The pool was large enough and kept clean, unfortunately it was not heated. We would stay there again with kids. Without them we would stay downtown so we have more a feel of the city.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 19, 2012

Very close to metro, restaurants, and some shopping. Take advantage of the underground tunnels. Room was very clean, beds comfortable, and staff very helpful even to my two young children. The hotel's breakfast bar had a good selection but quality was avg. The price was a bit high as well.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#22 Family Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott

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