The Marriott Crystal city at Regan Airport. Hmmm . . . here is quick review:
Pros: Room was nice and in good repair. Bed was probably the most comfortable we’ve ever encountered in a hotel. Water pressure was great in the shower. When we needed extra towels and tissues, they were provided within ten minutes with a smile. Employees were extremely helpful. We indicated ahead of time on the Internet what complimentary items we would like to have (extra pillows and lotion). Both were provided in our room when we arrived, and the lotion was contained in a very nice gift pack. Bath and Bodyworks products were provided routinely in our room. The concierge was helpful. The front desk staff members were friendly and efficient. The pool and exercise room were very nice. Airport shuttle driver was extremely courteous and friendly.
Cons: No towel racks were provided near the sink or the shower/tub unit. Where were we to put our towels? The bathroom sink was in one area and well lighted. The toilet and shower/tub were in another area. The only light in the toilet/shower/tub room was in the shower. (Reading light could be better.) Internet service was available at $9.95 a pop. Based on previous reviews, we requested a room at the end of the hall, so noise wouldn’t be a factor. At times, we could hear some noise outside our room, but it wasn’t bad at all. The room was small but clean. There was no refrigerator, and soda pop from the machine was $2. Airport shuttle was dirty inside.
Interesting note: There was a book entitled, "Spirit to Serve," which was autographed by Bill Marriott. It contained uplifting stories of Marriott employees. A nice touch. The nightstand also contained a Gideon Bible and a copy of the Book of Mormon.
Overall, a very comfortable stay. We slept well and experienced good service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.