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“Worst Hilton I Have ever stayed” 1 of 5 stars
Review of Hilton Crystal City at Washington Reagan National Airport

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Hilton Crystal City at Washington Reagan National Airport
3.5 of 5 Hotel   |   2399 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #20 of 48 Hotels in Arlington
Certificate of Excellence 2014
The Villages, United States
1 review
“Worst Hilton I Have ever stayed”
1 of 5 stars Reviewed 4 days ago NEW

Pink mold on shower/tub walls. Parking expensive. Room had been smoked in and no one came to freshen the air. Terrible restaurant for dinner. Actually only a 2nd rate coffee shop for dinner. No one to help with luggage on arrival

  • Stayed April 2015, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review, yesterday
Dear Donn D:

Dear Donn D,

Thank you for your feedback of your recent stay with us. I understand that you were not satisfied with the cleanliness of your bathroom, and I am deeply disappointed by that. Additionally, we apologize for the inconvenient smell during your stay. I assure you that we will make this right as we ensure the comfort and satisfaction for our guests. Thank you again, and I hope to have another chance to serve you in the future.

Best regards,

Harold Bassler
General Manager
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337 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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latrobe
Top Contributor
113 reviews 113 reviews
33 hotel reviews
Reviews in 47 cities Reviews in 47 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in Crystal City right off Jefferson Davis Highway. For tours of Washington, Arlington, Alexandria, Mt. Vernon and the Pentagon it is most convenient. The property is deceptive when first viewed. It is a lot bigger than it looks! Parking is underground and entrance and exit place one within a very short drive to get on any main highway. The staff is instant in it's response to unload, check in and get one settled in to a well appointed, spacious room. Food is quite good and prices from room to meals are comparably good for the area.

Room Tip: Southern exposure rooms give the best views.
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review, yesterday
Dear armedinfidel:

Thank you for your post regarding your recent stay at the Hilton Crystal City. We do appreciate the feedback we receive from our guests as it provides a road map to continually improve both our product and service.

I enjoyed reading your very positive comments. The hotel does have a great location making it very easy to get around the Metro area. We are also extremely close to the airport. And our staff is really quite awesome. I am very proud of our service oriented team.

Thank you again for the great post. I hope that we will see you again very soon!

Safe travels,

Harold Bassler
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Helpful, friendly, pleasant are just a few adjectives to describe the staff at this hotel. Made my visit with grandsons even more delightful! Kudos to the staff for their welcoming personalities and to corporate for obvious excellent training. Keep it up! Just wish you had a pool.

Stayed April 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel on a weekly basis. I have stayed at other brands in the area and I have never found a more friendly, professional, and helpful staff at any hotel.
You are always treated well with warm smiles and I always look forward to staying here.
There is a shuttle to take you where ever you need to go. The Metro is close by to take you anywhere in the DC area. Pentagon City mall is a short shuttle ride away.
It is the staff that sets this hotel apart from any other....

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is located close to many restaurants and other services; the shuttle is available to take you to places other than those on the regular route, if you give notice with enough time. A walk to the metro is quick (less than 10 minutes). Very friendly staff. I will definitely stay here again if I have business in the area.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review, 2 weeks ago
Dear 442WhitneyJ:

Thank you for the awesome review of your recent stay at the Hilton Crystal City. It was a delight to read your comments. Be sure that I will share your thoughts with all of our team members.

Our valued guests mean a great deal to us and we are certainly looking forward to your visiting us once again.

Thank you again for the post.

Safe travels,

Harold Bassler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Top Contributor
249 reviews 249 reviews
197 hotel reviews
Reviews in 90 cities Reviews in 90 cities
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights before going on our Spring Break trip...

We were looking forward to doing some sightseeing and just having some good family time..

The staff at check-in were very helpful and knowledgeable, we were given a room on the 3rd floor a corner room which was nice and good size...

The hotel has a shuttle that will take you on demand to the Crystal City Metro Station and airport etc...remember shuttle ends at midnight...

Some other things to know before arriving.. parking is $26 per night, there is NO POOL currently...even though it says Pool/Fitness Center on the the top floor..

We did encounter some issues during our stay with the Air Unit, and it was fixed one time but went out of order again, and we told them just to fix it after we checked out..

There are a number of restaurants near and withiin walking distance to hotel...

Might stay here again...to give another try...

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 weeks ago

While there are other hotels in the area that may be a little more upscale...the staff sets this hotel apart from the rest. You are always welcomed and treated warmly. This hotel is always the one I look for when coming into the DC area.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Crystal City at Washington Reagan National Airport

Address: 2399 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Crystal City at Washington Reagan National Airport 3.5*
Number of rooms: 379
Official Description (provided by the hotel):
Adjacent to Reagan National Airport (DCA), the Hilton Crystal City at Washington Reagan National Airport hotel is 10 minutes from downtown Washington DC in Arlington, VA. Nearby Crystal City Metro station is your best bet to visit National Monuments, Government Agencies and Museums. ... more   less 
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Also Known As:
Hilton Crystal City At Washington Reagan National Airport Hotel Arlington
Hilton Hotel Arlington
Hilton Arlington
Arlington Hilton

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