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“Convenient, Clean and had Helpful Staff” 4 of 5 stars
Review of Hilton Crystal City at Washington Reagan National Airport

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Hilton Crystal City at Washington Reagan National Airport
3.5 of 5 Hotel   |   2399 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #20 of 48 Hotels in Arlington
Certificate of Excellence 2014
Boston, Massachusetts
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
“Convenient, Clean and had Helpful Staff”
4 of 5 stars Reviewed 3 days ago NEW

The shuttle to the airport runs reliably and frequently, starting at 5 am. The room was nothing fancy but it was very clean and the linens were clean and comfortable. My only negatives would be that the water pressure on the top floor was not great and we were near a service elevator that was running all night.

Room Tip: Ask to be several rooms away from the service elevator.
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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307 reviews from our community

Traveler rating
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    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
McLean, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 3 days ago NEW

The Hilton Crystal City provided a great experience for our group. Their staff was welcoming and friendly, they responded with great customer service and sincerely wanted to ensure a great visit for our students. The hotel is conveniently located and a great value for the rate. The internet worked perfectly, easy parking under the hotel and excellent dining options.

Room Tip: All rooms are good
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Becket, Massachusetts
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

It may or may not be closest hotel to the terminals. You need a shuttle or taxi, so it really doesn't matter. They do have two shuttle buses. On Friday afternoon only one was running, and it only on demand call. I nearly froze waiting for it. Saw those of most major competing brands go by several times while I waited. In the morning, shuttle doesn't start early enough for first flights. Neither does breakfast. After waiting half hour in cold, waited another 15 minutes inside stuck elevator going to Hilton Honors floor. The room is a hotel room, but don't accept one with number ending in 34. These abut a very noisy, active service elevator shaft

Room Tip: Try the Marriott
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  • Stayed February 2015, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review, 2 days ago
Dear VIFriend:

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels bring you to our area.

Best regards,

Harold Bassler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 1 week ago

Facility is somewhat dated but the customer service is excellent - staff went above and beyond to provide the best they could to accommodate our group during the 2-day conference in Feb 2015. Janice, conference service manager; Matar, banquet manager as well as Robert from PSAV helped our group tremendously during those coldest days in town. Best team ever!!

Room Tip: Junior Suite is great!
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review, 2 days ago
Dear LASunshineLosAn:

Thank you for taking time to post a review on your recent stay at the Hilton Crystal City. We do value the feedback and input from our guests as it allows us to continually improve both our product and service.

I enjoyed reading your review and your great comments regarding our hotel. We do have a great location and an awesome team. They do value our guests and enjoy their guest interactions.

Thank you again for your great post. We hope to see you again in the very near future.

Safe travels,

Harold Bassler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed to find a hotel which included a week's parking while we were away. This property was offering a very fair deal and we took advantage of it. Our experience was excellent every step of the way, from the original reservation to the check-in process. We stayed at the property on the tail end of our trip. Unfortunately, our flight was delayed due to weather and we arrived after their shuttle hours. It took awhile to find an honest taxi driver, but $10.00 later we arrived and were checked in promptly and with a smile. Our room was fresh and clean. The hotel was in beautiful condition. I would not hesitate to use this property again. Thanks!

Room Tip: Ask for a room away from the highway. I used my earplugs to drown out the noise.
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  • Stayed February 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessup, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Visit for the Valentine's Day weekend. Staff was great and attentive. The Executive Lounge and staff was AWESOME!! Room was spacious, clean and up-to-date. Parking was a mess, when they are hosting other events. With 4 events (weddings, retreats and Real Estate seminar) parking was limited. Folks parked anywhere and everywhere, blocking lanes to get to parking.

  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula, Montana
Top Contributor
252 reviews 252 reviews
72 hotel reviews
Reviews in 59 cities Reviews in 59 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The team at this Hilton Hotel deserves a very large congratulations. They've updated the entire facility with glamour and comfort and function and people in mind. The result is a very attractive and refreshing environment which lends itself beautifully to business and pleasure. The food is delicious. Newspapers, wifi and shuttles to the malls, etc. are all free. And, the location is perfect - so close to DCA airport, shopping and eateries. Everyone on staff is so friendly - I hate to leave.

Room Tip: Second Floor was convenient to Lobby, Meeting Rooms, etc.
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OurGuestsAreBest, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review, 1 week ago
Dear Elaine S:

Thank you for taking time to post a review on your recent stay at the Hilton Crystal City. Your feedback is very important to us as we work to continually improve our service and product.

I enjoyed reading your great comments. Frankly, they made my day! I will be sure to share them with our entire team. We have a very service oriented team here at the Hilton. They enjoy what they do and love their interactions with our guests.

Thank you again for the great post. We certainly hope that we will see you again soon on your next trip to the DC area.

Safe travels,

Harold Bassler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Crystal City at Washington Reagan National Airport

Address: 2399 Jefferson Davis Highway, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Crystal City at Washington Reagan National Airport 3.5*
Number of rooms: 379
Official Description (provided by the hotel):
Adjacent to Reagan National Airport (DCA), the Hilton Crystal City at Washington Reagan National Airport hotel is 10 minutes from downtown Washington DC in Arlington, VA. Nearby Crystal City Metro station is your best bet to visit National Monuments, Government Agencies and Museums. ... more   less 
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Also Known As:
Hilton Crystal City At Washington Reagan National Airport Hotel Arlington
Hilton Hotel Arlington
Hilton Arlington
Arlington Hilton

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