We visited in the motel early in February 2013 and thought we had found the best place to stay when visting family that had recently moved to the area. While there were a couple issues in February they were promptly resolved by the front desk clerk. However after our second visit this month I am not so sure about it being the best choice. The first disappoint was the fact that the nightly rates had doubled. After some research it appears that the current rates are in effect for nine months of the year and they have a lower rate for the 3 coldest months of the year. They have some rooms with fridges and microwaves and some without. I requested to have those items in our room. I was given a room that was supposed to have such but when we got to the room there was only a microwave sitting on the floor. The desk clerk did come upstairs to give us another room. However we lost valuable time as we were supposed to be meeting family at a designated time. The room space is good although there is an area next to the door that is totally wasted as nothing can be placed there. The bathroom is a good space but the water pressure was awful. It seems that changes from room to room also. Breakfast is average with the same choices every morning. I did notice that the waffle batter was much thinner than on our earlier visit. They generally have a good selection of fruit and yogurt. Before I visit ended they began a renovation on the lobby area. This did cause some issues with the computer they offer for guests as it was moved a couple times and was not working part of the time. In their favor they do have free breakfast and free parking, something you can't find too often in this area. One other issue on this visit was the wake up callls. The time change occurred during this stay and it never surprises me when a motel doesn't catch that on the first day. However they missed it on the second day also at which time I informed them that they were an hour late in waking their guests and had apparently not updated their system to the time change. The next morning it was correct. However I unfortunately heard quite the argument the night before amongst 2/3 employees concerning a guest who had complained about his wakeup call. They argued loudly and profanely at the desk about whose fault it might have been. One of these same employees also argued right before that for at least 20 minutes on the phone with a friend. His language was neither professional nor proper considering anyone in the lobbly could hear him. While this location is convenient to family I will have to do some research to see if I can find somewhere with better rates for what they offer for future visits.
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- Also Known As:
- Comfort Inn Ballston Hotel Arlington
- Comfort Inn Arlington
- Arlington Comfort Inn