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“Overall Good Experience - Few Flaws” 4 of 5 stars
Review of Courtyard Arlington Crystal City/Reagan National Airport

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Courtyard Arlington Crystal City/Reagan National Airport
3.0 of 5 Hotel   |   2899 Jefferson Davis Highway, Arlington, VA 22202   |  
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Ranked #35 of 48 Hotels in Arlington
Louisville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Overall Good Experience - Few Flaws”
4 of 5 stars Reviewed May 28, 2013

Hotel was in good location with shuttle service that was prompt and ontime to airport and Metro station in Crystal City. Everyone was hospitable and very helpful. Only a couple of complaints. I have read other posts regarding inattentive life guards and I experianced this also. The life guard would rather use the gym equipment in the workout room than be on duty at his post in the pool. Also the hotel pool towel hamper was running over and needed to be attended to and it was not.

Room Tip: Good place to stay away from the city - yet close enough that you are not that far away.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, June 13, 2013
Dear Jason S.
Thank you for your review of your recent stay. Your comments have been shared with our pool operator and the life guard in question has been removed from serving our hotel. We have a service standards clause with the pool company. When our guests have a concern, we do our best to address it quickly and resolve it moving forward. The pool company has been very receptive to our concerns and addresses them quickly. I have also shared your comments about the towels with our Director of Services so that she could follow up with the housekeeping attendant who services the pool and health club area.

Again, thank you for sharing! Safe travels!
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252 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
San Diego, California
Top Contributor
108 reviews 108 reviews
82 hotel reviews
Reviews in 68 cities Reviews in 68 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed May 23, 2013

This Courtyard is clean, updated and functional with a very friendly staff, but I had to move rooms because of the droning noise from the elevators on the higher floors. Staff were more than gracious in accommodating a move. The ground floor restaurant/bar area is nice and it's walking distance to the bar and restaurant at the Renaissance.

Room Tip: If you are noise-sensitive ask for a lower floor room as far from elevators as possible.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, May 28, 2013
Dear the livingjuj-

Thank you for your feedback. I do apologize that the elevators disturbed you in your initial room, but I am happy the staff was able to immediately solve the issue for you by relocating you away from the elevators. We are due for a modernization on the elevators, which should improve their opperations and reduce noise as well.

Thank you for staying and Safe Travels!
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Asia
Top Contributor
186 reviews 186 reviews
84 hotel reviews
Reviews in 75 cities Reviews in 75 cities
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed May 18, 2013

From the National Airport get on the hotel shuttle which takes about 8 mins. Just wait outside the airport by the curb with a sign that says 'Hotel Shuttles', look for the one marked with the hotel's name.

Hotel is good, clean, basic, appears fairly new. Nice little place on the ground floor to relax, have a coffee and surf the net. Two terminals in lobby to check-in your departing flight and print boarding passes, and see the flight schedules on a monitor - nice touch. Looks like tourist groups stay here too. Self parking is 22 usd, typical cost. McDonalds within walking distance, and so is the CVS pharmacy, not many places to eat unfortunately and no shopping whatsoever. So, keep expectations relative. However, you can take the shuttle to get near the Metro stop and adventure out on the subway.

Our room was basic, no frig, no bottled water, but coffee maker in the bathroom. Bath was a nice size, but only one sink. Small closet, larger flat screen -nice, small couch and coffee table, comfy King bed, smaller windows and wall A/C. Room was adequate size, but no more than 2 people would feel comfortable. Clean and bright hallways, but doors are a bit loud. Traffic can be noisey, so get a high level room since the windows don't seem to muffle that well.

Room Tip: Higher floor away from elevator towards the end.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, May 28, 2013
Dear LaoBlue-

Thank you for sharing your experience and observations with us! I'm glad we met your expectiations and you enjoyed the overall experience. We do have mini-fridges in all of our guest rooms, so I will double check to see whe the refrigerator was not in the cabinet under your TV.

Safe Travels!
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Niceville, Florida
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 17, 2013

Quality of the hotel is what you would expect from Courtyard. Hotel is clean and up to date with a friendly helpful staff. Location could be better for walking around Crystal City, but proximity to airport is excellent. In a city where land is at a premium, this hotel does not immediately face its Jefferson Davis Hwy address, so is easy to pass up if driving. It is a short 10 minute walk to Crystal City shopping and restaurants. If you aren't up for the walk, there is a shuttle that will take you into Crystal city shopping/dining/Metro area. I would recommend this hotel for business and leisure travelers alike.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, May 28, 2013
Dear TDG22601-

Thank you for sharing your great feedback about the hotel and your stay! I'm glad you found the location convenient. As you note, the hotel is walking distance to restaurants, shopping and the METRO (subway), but we do offer a local shuttle to drop you off if you have had a bit too much walking for the day. Come back soon!

Safe Travels!
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Garner, North Carolina
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

Excellent service, contemporary spacious rooms. Also quiet. Was there for business in April and could not ask for more. Front desk staff were very helpful during my stay. Shuttle runs to the airport every 20 minutes. Will definitely stay again

Room Tip: Definitely would recommend staying on the higher floors
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, May 28, 2013
Dear BHL-

Thank you for taking the time to share your experiences at the hotel. As you note, we are convenient to local offices, the airport and local dining and shopping areas. I'm glad you found the stay comfortable and quiet. We hope to see you again soon at Courtyard!

Safe Travels!
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Phoenix, Arizona
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed May 3, 2013

Recently stayed here one night on business. The location was great, as it was literally a one-minute walk across the street from my office. It was about an $18 cab ride from Union Station. Check in was fast and friendly. Room was very clean. Free wi-fi was reliable. Bathroom had enough linens for an army. I was on the 6th floor and didn't hear any noise from the airport, nor from the hall or the adjacent rooms. My colleagues and I utilized the hotel shuttle to go to dinner, but since it was a nice night we opted to walk back - it was only about a ten-minute walk to a commercial area with lots of restaurants. The shuttle also dropped folks off at the metro. Bed was comfortable and the flat screen TV was huge. It would have been nice to have a cab stand. Upon checkout I went next door to the Hyatt. No complaints at all about this property,

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, May 6, 2013
Dear BHL

Thank you for sharing your feedback on your recent stay. I'm glad you found the location convenient to your office just across from the hotel. You are correct, while we are conveniently located less than 5 minutes from Ronald Reagan Washington National Airport, noise from the airport is not an issue for our guests. We have recently upgraded to a NEW wireles internet service which our guest are finding faster and more reliable than our previous system. I'm also glad you were able to take our shuttle out to a local restaurant and then enjoy a short walk back on your return.

Thanks for staying and Safe Travels!
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Salt Lake City, Utah
Top Contributor
161 reviews 161 reviews
19 hotel reviews
Reviews in 62 cities Reviews in 62 cities
228 helpful votes 228 helpful votes
3 of 5 stars Reviewed April 10, 2013

This Courtyard is what you would expect from a Courtyard, BUT it isn't very well located in Crystal City. There are many other hotels from which to chose that will be closer to the dining and shopping available in the area. Also, the parking for this property is expensive. My suggestion is check around and chose this property if the price is right and being close the Crystal City amenities isn't a high priority.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWASCT, General Manager at Courtyard Arlington Crystal City/Reagan National Airport, responded to this review, May 6, 2013
Dear hankwill

Thank you for your comments about your stay with us @ Courtyard. We are glad you had the opportunity to stay with us. We do offer a shuttle to Crystal City METRO station, local offices, restaurants and shopping which are all just a few blocks from the hotel. We do charge for parking at the hotel, but monitor local rates to ensure we are priced at or below other available options for parking. Since this is an urban market, parking is definately at a premium, but there are multiple public transportation options available for our guests who choose to travel without an auto.

Safe Travels!
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Additional Information about Courtyard Arlington Crystal City/Reagan National Airport

Address: 2899 Jefferson Davis Highway, Arlington, VA 22202
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Business Hotel in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Arlington Crystal City/Reagan National Airport 3*
Number of rooms: 268
Official Description (provided by the hotel):
Located in vibrant Arlington, VA the Courtyard Reagan National Airport Hotel offers ideal accommodations for vacations and business trips alike. This hotel in Crystal City is only half a mile away from DCA Airport and with complimentary shuttle service to the Crystal City Metro Rail Station, the tourist attractions in and around Washington, DC are at guests' fingertips. The hotel is also just minutes t to area businesses and government agencies, including the Pentagon, PBS, Boeing, Lockheed Martin, Northrop Grumman and IBM. Amenities at this Crystal City, VA hotel include a redesigned lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides enhanced food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy comfortable accommodations with flat screen TVs and luxurious Marriott bedding. Break away from business as usual at the Courtyard Arlington Crystal City Reagan Airport (DCA) Hotel. ... more   less 
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Also Known As:
Courtyard Arlington Crystal City/Reagan National Airport Hotel Arlington
Arlington Courtyard
Arlington Marriott

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