I booked a stay here using hotels.com and entered my credit card info any everything. I got loads of confirmation emails and evened called the day of confirm. When I showed up for the reservation, they told me they didn't have a room for me!!! The people told me that I was just holding a room with my credit card but didn't actually reserve a room.... aren't those the same thing?? I ended up deciding to stay elsewhere because of the terrible service. The man at the front desk assured me I was not being charged and I didn't have a reservation. However, 2 days later, I find out they charged me for a NO SHOW FEE!!! AND, when I called to peacefully talk it over with customer service, the guy on the phone was yelling at ME and was ACCUSING ME OF MISSING MY RESERVATION!! This matter is still not sorted out because the manager won't call me back and they are hard to get ahold of. DON'T STAY HERE. DON'T DO IT TO YOURSELF! THIS IS LITERALLY ONE OF THE WORST BUSINESSES I HAVE EVER INTERACTED WITH!!!!!!!!
- Official Description (provided by the hotel):
- Located in vibrant Arlington, VA the Courtyard Reagan National Airport Hotel offers ideal accommodations for vacations and business trips alike. This hotel in Crystal City is only half a mile away from DCA Airport and with complimentary shuttle service to the Crystal City Metro Rail Station, the tourist attractions in and around Washington, DC are at guests' fingertips. The hotel is also just minutes t to area businesses and government agencies, including the Pentagon, PBS, Boeing, Lockheed Martin, Northrop Grumman and IBM. Amenities at this Crystal City, VA hotel include a redesigned lobby with flexible work spaces, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The Bistro provides enhanced food and beverage offerings in the morning and evening dinner service with cocktails. Enjoy comfortable accommodations with flat screen TVs and luxurious Marriott bedding. Break away from business as usual at the Courtyard Arlington Crystal City Reagan Airport (DCA) Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Arlington Crystal City/Reagan National Airport Hotel Arlington
- Arlington Courtyard
- Arlington Marriott