My husband, son and I stayed here when I was in town for business. The front desk staff could not have been nicer for the most part. The rating comes from the room, price we paid and location. The room was aged, lumpy beds, well used furniture and kitchen ( I would not cook in there unless I bleached well). The shuttle is a plus, but the front desk allowed it to take some guests to historical spots for free (like Arlington Cemetery). When I asked how to get there I was told to take a cab. But other than that issue I was treated well here. It is a bit far from metro and food places however, the shuttle helps that issue. I probably will not stay again unless housekeeping dramatically improves.