Let me start off by saying I did stay at the other Residence Inn in Arlington (Residence Inn by Marriott Arlington Ballston) on memorial weekend, the weekend before! And I guess my expectations were very high coming from that location. This location had major disappointments, the room itself was fine, they did not have the option of the king one bedroom suite so we settled for the king studio, it was clean besides rust ring around shower stopper and a dingy smell throughout some parts of the hotel. The breakfast was awful, muffins tasted old, rest of the food cold and nasty even when I tried to go back after they replenished. We had a major problem checking in, I had booked 3 rooms, I had a family member to pay for rooms who was not present so I called ahead to make sure it would go smooth they needed a credit card authorization form signed by him, which was fine, it wasn't taken care of once we arrived which was our fault so I paid for one room so we could get settled and we came back after 11 pm that night to check in the other 2. Everything had been faxed over and complete but once we got back hours later, the hotel staff could not find the form and the person they stated that had it and did not update it to their records was in fact the hotel manager, that of course had went home for the night and had the form in his personal email. Even though I had spoke with him to confirm he received he stated all he needed to do was go and print it out! Of course he didn't, and went home for us to suffer the consequences, so we had to end up paying for the additional rooms, and they would take care of it in the morning. Morning came and he did email them the form but still had issues so they had to call my family member back to clear up. Finally problem was solved but hold is still on our accounts 3 days later. they did let us check out late because of inconvenience. Other than that I wasn't impressed with the hotel or the staff, I would most definitely just go 10 minutes up the road and stay at Residence Inn by Marriott Arlington Ballston, its brand new, and the staff was excellent, breakfast was excellent and accommodations made me feel right at home!
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- Also Known As:
- Residence Inn Arlington Pentagon City Hotel Arlington
- Arlington Residence Inn