This is a nice hotel. We were disappointed that the gym was still not open, despite signage stating that it should have been 2 weeks prior to our visit (they did offer an alternative, but we did not use this service). Room was nice and comfortable. I requested a view of the Pentagon, but was given a view of an empty, overgrown lot (not a big complaint here as I know that all requests cannot be accommodated). The bathroom had no toiletries and we were told by housekeeping that they were not allowed to give them out; you had to go to the front desk to obtain them. Again not a huge deal, as we always pack everything we could need, it was just odd as I have never been to a hotel that did not place toiletries in the bathroom. My biggest complaint with this hotel was the shower. The shower/tub combination in our room was a real safety hazard. The tub was very curved at the bottom, leaving nowhere for your feet to go but up the vertical sides, unless you stood with one foot in front of the other (which I had to do for each shower). The shower was very slick/slippery as it had no type of traction installed (and with the curved sides and lack of space at the bottom, this created a really bad situation). I was 6 months pregnant at the time and spent all of my time in the shower trying not to fall; an elderly person would definitely not be safe in this shower. When getting out my foot would slip as I would try to step out; again due to the curved bottom and no traction. The sink would also make this weird sound for roughly 5 minutes after each use. The noise sounded like a drainage issue, but we never saw any drainage problems on our end. The kitchen area did not have appropriate cleaning supplies (not dish soap or dishwasher cleaner). This was not a problem for us as we did not use the kitchen for any type of cooking (this is just an fyi for anyone who may need it). The shuttle service was great and we never had to wait more than a few minutes. Breakfast is very crowded and finding somewhere to sit is a huge problem. The elevators are slow at peak times, but that is to be expected. The walls in this hotel are extremely thin. We could hear when people above and beside us would flush the toilet, walk to heavily, laugh, talk, television shows, everything. This was very irritating. Luckily most of our "neighbors" when to bed by 1:00 am so it did not keep us up. Unfortunately, our "neighbors" got up early and would wake us with all the noise.
Overall this is a nice hotel in a great location (close to the mall and the metro). The hotel is clean and the staff is friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for recommending the Pentagon City Residence Inn on Tripadvisor. I am glad that you enjoyed your stay. I am happy to report that our fitness center is now complete. I am concerend to hear the inconviences you experienced while staying with us. The toiletries and cleaning supplies you mentioned are included, and should have been available for you, and for that I apologize. I know you mentioned that these were not big issues, but we pride ourselves on providing problem free stays, and we did not deliver on your visit.. If you would like to contact me directly to discuss this further, I would appreciate that. (703)413-6630.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.