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“Horrible customer service and terrible management team” 2 of 5 stars
Review of Courtyard by Marriott Arlington Rosslyn

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Courtyard by Marriott Arlington Rosslyn
3.0 of 5 Hotel   |   1533 Clarendon Boulevard, Arlington, VA 22209   |  
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Ranked #32 of 48 Hotels in Arlington
1 review
“Horrible customer service and terrible management team”
2 of 5 stars Reviewed August 18, 2013 via mobile

Night team was horrible on customer service. One employee who was there had a nasty attitude on the night shift and didn't want to work with me as the customer. The day time staff was no better. DO NOT STAY HERE!! I am a Marriott Rewards member and this was the worst I have ever experienced!!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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333 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Marshfield, Wisconsin, United States
Top Contributor
189 reviews 189 reviews
51 hotel reviews
Reviews in 86 cities Reviews in 86 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed August 14, 2013

This hotel is close to all the DC sites, yet gives you space away from the inner circle of the city. The rooms are clean and spacious, the staff friendly, and our hotel package included parking and breakfast at the Bistro. The work-out room has good hours, but the pool, while nice (even has a lifeguard!) has only evening hours during weekdays. Close to many restaurants, and easy to navigate to anywhere.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chapel Hill, North Carolina
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 12, 2013

This is the second time we have stayed at this property. It is convenient to public transportation to DC, clean and comfortable. My only complaint this time is that the Bistro is not Gluten free friendly. In fact, Carmen, who was working there on this trip was not friendly at all. We all have bad days, but when in the customer service business I feel that unfriendly behavior is not acceptable. I was trying to figure out which items might be gluten free and was told nothing. Other than that experience everyone, and everything else at this property was great.

Stayed August 2013, traveled with family
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Michigan
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 8, 2013 via mobile

We stay here every year when we visit family in DC. Have not been disappointed yet. Staff consistently helpful and friendly. Work out room and pool consistently clean and well cared for. Rooms are clean and fresh, up to date and comfortable. Kids look forward to our visits each summer. Proximity to the Metro and great restaurants both in DC and Arlington is a definite plus. Proximity to Starbucks is a plus also...See you next year.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
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Pickering, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 6, 2013

Room was awesome, large, great bed, lots of pillows and very clean. Air conditioning was very powerful, allowing you to cool the room to any degree you like. Parking was only $10 day, secured underground and allowed us to come and go as we liked. Hotel is close to everything (restaurants around the corner - which we open late with lots of people - great food and quick easy place to have a drink). Liked being close to the action, took the car out later at night for night shots as parking was very easy to find late at night. Great value and place to stay, would definitely recommend!

Room Tip: King beds have tv's that are on an odd angle to the bed - double bed rooms have direct facing tv...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holland, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2013

Nice hotel close to the Metro station in Rosslyn. As was mentioned in other reviews, the hotel is an uphill walk from the Metro station, but it was not that bad. The staff was always very helpful, offering tips and suggestions when asked. The room was very clean. It was nice that the sink was outside the bathroom. Having three girls on the trip, that was appreciated. The room had a small patio outside, a nice feature. We were up on the 9th floor, so we had a bit of a view, but there are some taller buildings in the area. I wish the rest of our hotels on our trip were this nice. Parking was easy, I parked the van and took Metro the entire time we were there. We walked to Arlington Cemetery and the Iwo Jima memorial from the hotel. We had a king bed, with a pull out sofa. There was a Safeway grocery store a block away, so that helped keep food costs down. They had great ready to eat food. The rotisserie chicken was DELICIOUS!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 31, 2013

I liked the hotel, but didn't exactly love it. The service was good, but one of the front desk women was sort of bitter (I don't really blame her though, it was around midnight when we arrived). Our room had a king bed and a pull out couch. The pull out couch was much too hard/ uncomfortable for me, so my dad ending up sleeping on it. Also, to get to the pool you walk through an area of conference rooms and then you walk through the fitness room. When we went to the pool, some of the conferences were still going on. It felt sort of weird walking through knowing that this business people could walk out anytime. The hotel has a shuttle to the metro, but I found to not be exactly punctual for pick-up. After staying for a few days we just started walking to the metro. The hotel is very close (five to ten minutes walking) from an underground mall (I believe called Crystal City Malls). There are plenty of food places there and some shopping. Also you can use the mall to reach the metro. I suggest buying your metrocard at an off time, even if it means going before you actually are riding the metro. If you walk across the street from the hotel, you can reach a McDonald's VERY quickly. The hotel is average, but the setup is sort of strange. It's a great distance from everything.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Arlington Rosslyn

Address: 1533 Clarendon Boulevard, Arlington, VA 22209
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 48 Hotels in Arlington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Arlington Rosslyn 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Courtyard By Marriott Arlington Rosslyn Hotel Arlington
Courtyard Arlington Rosslyn
Arlington Courtyard
Arlington Marriott

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