I too purchased a voucher in January 2012 and promptly made a reservation for May 2012 but had to change to due spouse's job (TV industry). With every date I requested, I was repeatedly offered Tues/Thurs options ONLY which didn't work for us. My spouse does not get paid when he isn't working or guaranteed a day off if requested. We were lucky that Ms. Kilgore allowed us to extend the voucher through 2013 which right then and there I made a reservation for February 2013 and received an email from Ms. Kilgore confirming the dates.
In December 2012 I called more times that I can remember to RE-CONFIRM dates and when I finally got human contact was told by Ms. Kilgore that they didn't allow a Friday check in - which was the date we discussed on the phone and was the date (IN WRITING) in my CONFIRMING email from Ms. Kilgore. I contacted the company I purchased the voucher from and was told that since the original voucher date had passed, I was unable to receive a refund from said company (*e**f*nd).
Finally after numerous unanswered emails/calls, I sent a registered letter and decided to call again. I actually got Ms. Kilgore on the phone, made yet another reservation for August 23, 2013 - YEP ANOTHER FRIDAY CHECK-IN & RECEIVED AN EMAIL FROM MS. KILGORE CONFIRMING SAID DATE.
I began calling/emailing in June 2013 to RE-CONFIRM since (1) we were not interested in driving 3 3/4 hrs to be turned away AND (2) the previous Friday check-in incident -- I never heard anything even though Fairview's message tells you to allow 72 hrs to hear back from them.
I contacted BBB, made a complaint, they tried several times to get hold of Ms. Kilgore. BBB supplied my complaint to her and guess what - they too never got a response from Fairview.
I married a great guy and with our immediate family - all right in my area -- numbers well over 35 persons - mostly adults with $ to spend. I've told them the tale and you can believe they will spread the word - they will tell 2 friends who will tell 2 friends and so on ...
Yes, I am p*ssed off that I'm out the $$ but more importantly how can you run a business that way? Fairview looks like a lovely place for a romantic weekend and I'm sure we would have enjoyed it. Most establishments that don't have enough help generally look to hire people -- even part time.
Ms. Kilgore, if you don't have enough help -- hire someone -- there are plenty of DECENT folks looking for a job. Maybe you should also take a few courses in customer service - anyone running a business should.
PS -- I had to select a rating to post this review.
- Official Description (provided by the hotel):
- Listed on the National Historic Registry, Fairview has a timeless appeal that reflects its distinctive, historic 1867 Italianate architecture. The property offers a spectacular, panoramic view that will be remembered. Fairview has 5 bedroom suites with luxury linens and antique furnishings, and a separate private Guest Cottage, which sleeps 6. The wide veranda faces the unique, one-of-a-kind Blue Ridge view. Peacocks stroll the lawn, in a park-like setting. Fairview is on its way to becoming … a Blue Ridge favorite for romantic getaways, family gatherings, and elegant, affordable weddings … a rare retreat offering rest, relaxation and rejuvenation. Can you fall in love with a place? We think so. Come see for yourself! ... more less