We arrived at Reagan National Airport shortly after 5pm and immediately called for a pick-up at baggage claim. We were told "Ok, I will let the van driver know." Thirty-five minutes later, the van finally pulled up. I knew the hotel wasn't that far away, but after a short five-minute ride to the hotel, it really made me wonder why on earth it took thirty-five minutes to pick us up. At the end of our stay when we were waiting for the hotel shuttle back to the airport, it arrived five minutes late. When we tried to board, we were told that this particular van was the "downtown shuttle" and the one going to the airport would be along shortly. We left several minutes late (after having scheduled our ride to the airport).
The hotel is far above average, the staff is friendly and professional, and the location is unbeatable. However, the airport shuttles are excessively slow, and despite the wonderful staff, they will never tell you that you have to wait for thirty minutes for the next van (they only do airport pick-ups on the half hour). I just can't figure out why they are so willing to let their customers stand around for so long, waiting for the hotel shuttle. Almost every other destination I travel to, the shuttles are on-demand. GREAT hotel, LOUSY shuttle service.
Only other complaint is that you have to pay for internet service, which is typically VERY slow. Even Motel 6 offers free in-room internet.
- Official Description (provided by the hotel):
- Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more less
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- Also Known As:
- Sheraton Suites Old Town Alexandria Hotel Alexandria
- Sheraton Hotel Old Town Alexandria
- Alexandria Sheraton
- Sheraton Suite Old Town Alexandria
- Sheraton Alexandria