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“Great customer service, quiet comfortable room” 5 of 5 stars
Review of Sheraton Suites Old Town Alexandria

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Sheraton Suites Old Town Alexandria
3.5 of 5 Hotel   |   801 North Saint Asaph Street, Alexandria, VA 22314   |  
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Ranked #22 of 50 Hotels in Alexandria
SeaTac, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service, quiet comfortable room”
5 of 5 stars Reviewed August 15, 2014

The hotel service was so friendly and helpful. They checked our bags for us while we walked around Alexandria. The room was clean, quiet, and comfortable. The shuttle was so convenient. We rented a car straight from the lobby.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, August 18, 2014
Thank you for rating us on TripAdvisor. I was delighted to learn that you enjoyed your stay with us and the friendly service from our staff and the convenient shuttle to and from the airport or Metro Station.
I trust we will see you again in the future when your travels bring you back to Old Town Alexandria.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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538 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Arlington, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 14, 2014

My family reunion was held here over the weekend of 8/8-8/11. This hotel was more than I expected. The located was truly ideal and close to everything. The rooms were comfortable, clean and just a wonderful feel about the place.

I initially was very stressed, because I did not budget the expense of catering to meet the expectations of my family for three nights. Sayyid, who is in charge of food and beverages, really made our experience an exceptional one. The food was really good on all three nights, and the set up was also exceptional--I really appreciate the hard work you and your staff provided to my family. Front Desk--I have to mention the professionalism, knowledge and patience presented to my family of 40 plus people. Abdi, you are an exceptional and wonderful person and really know your job;Tanay you were wonderful and Rita--thanks for making sure Adbi was aware of the concerns I had with my mom's reservations. Lastly, Seth, Group Reservations, thanks for your help in making sure may family received the accommodations under our group block. It was greatly appreciated.

Room Tip: All the rooms appeared to be comfortable and spacious, so you certainly cannot go wrong with choosin...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, August 19, 2014
Thank you for taking the time to complete a survey on TripAdvisor and to recognize many of our great staff members. I was delighted to learn that you truly enjoyed your family reunion and that we were able to take some of the stress away.
We hope to see you again in the near future and you do not need to wait for another reunion to visit us again.
Regards,
Alfred Matter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
471 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
4 of 5 stars Reviewed August 12, 2014

This is the second time we have stayed at the Sheraton. Many of the staff are new and are very friendly, accommodating and professional. We stayed on the club floor and it included morning breakfast and afternoon appetizers. Wifi was available in the room on the club floor. The staff servicing the club room were very pleasant and courteous. I am glad to see the staff are more positive and helpful from our previous stay last year. We had a very negative experience last year. It is the people skills and positive attitudes that make the difference from a good to bad stay. The hotel offers a shuttle every 30 minutes to Regan National where we catch the metro to the national mall and smithsonian museums. There are numerous restaurants with a 1-3 block walk and a trader joes 2 blocks away. A new grocery market is being built across the street. A giant food Mart is one block away. The hotel offers a shuttle to King street starting at 6.30pm - 9.00. We will stay here again as long as the customer service is maintain at a positive and courteous level.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 9, 2014

Ive stayed at this hotel many time for business and pleasure and I've always had great accommodations and service. On my last stay (which was for 5 days on vacation) the staff went above-and-beyond to make our experience exceptional. As a SPG Plat/Ambassador level guest, I stay at a lot of hotels and this one is one of my favorites. Here's a few tidbits...

- Location is awesome. The hotel is in a nice, cozy neighborhood about a half mile from the heart of Old Town. It's a great historical walk down there. If you want to go into DC, either take the shuttle to the station (every 30 min) or walk about 3/4 of a mile to the Braddock station. It's a quick trip into DC. You can see DC sights by day and then chill in Old Town at night.

- Service is exceptionally good... especially this last stay (thanks to Jocelyn). They went above-and-beyond the call of duty making sure that we were all comfortable. This is a key reason why I keep coming back here.

- The Club Lounge, though a tad small, has above average fare. The evening is especially good with a few hot dishes, chips/salsa, and other snacks. Breakfast is also good but I would not mind seeing hot oatmeal up there. Overall, it's all very good.

- The rooms are smaller, comfortable suites. If you have kids, it gives you just enough separation. There are two TVs, a fridge/cooler, and very comfy beds.

- The hotel layout is cool as well. There's nooks to sit outside, the 2nd floor pool deck is a good place to relax, and it's a real quick walk to the rive park/trail system.

I really like this hotel for business or pleasure. It's my go to hotel for DC.

Room Tip: Most of the rooms have the same layout. We had no noise issues at all.
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Green Features: I partake in Green Choice. They give you a $5 voucher for declining housekeeping.
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, August 11, 2014
Good morning Jayson,
Thank you for being a loyal customer and completing survey on TripAdvisor. It is always nice to hear from a fan of our hotel. I was particularly pleased that you noticed Jocelyn's excellent service
she takes great pride in what she is doing and I will make sure to pass on your kind comments.
I believe we will see you again in the near future when your travels bring you back to Old Town Alexandria.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed August 9, 2014 via mobile

Had a good time here. Even though the front desk help needs some serious improvement. The staff in the club lounge was out of this world, expecially Jocelyn. So full of energy and personable. She was uplifting when we came in tired from a long day. Pool was a little disappointing only 3 ft all the way around. Kind of hard for a 6ft+ tall adult to enjoy. Shuttle service to metro was a huge convenience. All and all not bad could use a little tweaking.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, August 11, 2014
Hello Dave,
Thank you for taking the time to complete a TripAdvisor survey. I was glad to learn that you enjoyed our Club and the excellent service Jocelyn provides. I will make sure to pass on your kind comments.
I trust we will see you again when your travels bring you back to Northern Virginia.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
144 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed August 8, 2014

A nice combination of being in a charming neighborhood, while still only being 10 minutes away from DCA airport. The airport shuttle that runs very 30 minutes was handy and where it stops is the metro train line. Step out of the hotel and everything from restaurants to services are steps away.
This all suite hotel has very comfortable rooms and beds. The bathrooms are average, but well stocked with amenities. There is a very nice bar downstairs and sitting areas fro privacy around the property . The Club food was better than average and the staff during the evening shift fantastic.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, August 11, 2014
Thank you for taking the time to rate us on TripAdvisor. I was glad to learn that you enjoyed your stay with us and our great location to stroll into Old Town Alexandria or to hop on our complimentary shuttle to explore Washington DC.
I hope we will see you again in the near future when your travels bring you back to Northern Virginia.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 7, 2014

Located a short distance from the DC tourist sites, we found the Sheraton Alexandria to be a good choice for the Washington portion of our vacation. At non rush hour, the drive to the National Mall and Museums was < 15 minutes. Even without a car, it's convenient enough to take the free shuttle to/from Reagan National Airport and use the Metro from there. The hotel was clean, rooms not overly large for suites but perfect for our family of four with a separate king bedroom and pull-out for the kids. Breakfast and service in the restaurant were very good. Overall staff very friendly. I felt that wandering too far afield between central Alexandria and the hotel might land you in some sketchy neighborhoods, but we didn't have any issues at all.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, August 11, 2014
Thank you for taking the time to rate us on TripAdvisor. I was glad to learn that you enjoyed your stay and our great location to access Washington DC using our complimentary shuttle or strolling into Old Town Alexandria.
I trust you will visit us again when your travels bring you back to Northern Virginia.
Regrads,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Old Town Alexandria

Address: 801 North Saint Asaph Street, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 
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Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria

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