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“Wedding Bloc Review” 4 of 5 stars
Review of Sheraton Suites Old Town Alexandria

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Sheraton Suites Old Town Alexandria
3.5 of 5 Hotel   |   801 North Saint Asaph Street, Alexandria, VA 22314   |  
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Ranked #18 of 50 Hotels in Alexandria
Fairfax, Virginia
1 review
“Wedding Bloc Review”
4 of 5 stars Reviewed July 22, 2014

All of our wedding guests had a fantastic time at the hotel. The rooms were all clean and the staff responded quickly to requests for additional changes to room arrangements. Would recommend to anyone.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, July 24, 2014
Good morning,
thank you for rating us on TripAdvisor, I was glad to learn that you enjoyed your stay and the wedding reception was a huge success.
Please visit us again in the near future, you don't need a wedding to come and enjoy the many amenities we have to offer.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Washington DC, District of Columbia
Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 21, 2014

I stayed here for about a week for work, and now will consider this my first choice in Alexandria. The rooms were nice, the service was good, and the location is just what I wanted...not so close to everything that you have noise issues, but not too far away either.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, July 22, 2014
Good afternoon,
thank you for taking the time to give us your feedback on TripAdvisor. I was delighted to we have earned to be your "Home away from Home" in Old Town Alexandria.
It is always nice to hear from a fan and I will be delighted to make your future stays more enjoyable if there is anything I can do. Please do not hesitate to reach out to me.
Regards,
Alfred Matter
General Manager
amatter@sheratonalexandria.com
Report response as inappropriate
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New York City, New York
Top Contributor
81 reviews 81 reviews
62 hotel reviews
Reviews in 44 cities Reviews in 44 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 17, 2014

Stayed here overnight for business. Check in was quick and easy and the staff was friendly. My room only had a view of the building next door, but it was well appointed. There's a great bar about a block away that was showing the world cup match. The shuttle drivers were very friendly. I would stay here again.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, July 21, 2014
Good morning,
thank you for completing a survey on TripAdvisor, I was glad to learn that you enjoyed your stay including our location that allows our guests to walk to many great restaurants and bars.
I hop you will stay with us again in the near future when your travels bring you back to Old Town Alexandria.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Top Contributor
54 reviews 54 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 15, 2014

I've stayed at the Sheraton Suites at least twice prior to this stay and I have enjoyed my stays and had no issues. This time, however, there were a few things that I was not quite happy about. First my check-in was rather tedious and when I entered my room, I saw luggage-bad sign. Fortunately, the guests were not in the room, and my kids and I immediately left and went back to the front desk. The front desk clerk was not very apologetic about her mistake and issued me a new (unoccupied) room. The room was nice-roomy with two double beds and a sleeper sofa. There is a second tv in the sitting area, which is nice when traveling with kids. And you get Showtime. The room rate was great and the hotel is located in a neighborhood, so you can safely park your car on the street free, instead of paying to be in the parking garage. We've always parked on the street when staying there and never had a problem. The second issue was with the shuttle. I'm not quite sure why the shuttle only runs to King street in the evening?? My family and my sister's family were up and about Saturday morning and decided to take the shuttle to King St. due to the fact that we would be doing a lot of walking in DC. The shuttle was sitting outside in the circle, empty. When we inquired about what time it left, we were told that it could take us to King St. at 6pm! (It was about 10am) What a joke. We walked, not that big of a deal, but why advertise a shuttle when it doesn't shuttle you anywhere!! For older people wanting to walk down to King St. or people who don't like to walk, most of the restaurants are about a mile away(.8 of a mile I believe)-close to 2 miles walking round trip. Upon check out the video check-out was not available, nor was the phone check-out-it just kept ringing and ringing, so I checked out at the front desk and was almost charged for two rooms. I had to explain that the first room was occupied and then I was given another room. (and my kids were disappointed that we didn't have free Wi-Fi in the room) Other than those few issues, I enjoyed my stay and would come back. The rooms are nice and clean, the hotel is in a great location and Alexandria is a beautiful town.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, July 18, 2014
Good morning,
Thank you for taking the time give us your feedback on TripAdvisor. Please accept my sincere apologies for our shortcomings during your recent stay. I do appreciate the comments as it allows us to improve our service levels.
I hope you will give us another opportunity to show you that your experience was the exception and not the norm. When your travels bring you back to Old Town Alexandria, please contact me directly and I will be honored to look after your family's comfort.
Alfred Matter
General Manager
amatter@sheratonalexandria.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 8, 2014

The first night I arrived there I took the shuttle to the air port and caught the metro to D.C.
They told me to meet them back at door 5 or door 8. When I returned to door 5 that night, the shuttle had just drove by with out stopping. So knowing that he was going to stop at door 8 I ran down to get on at door 8 to get on just to see him drive by with out stopping. While I waited there another 30 minutes for the next shuttle I witnessed other hotel shuttles, and they would stop, get out and look for anyone that needed to get picked up. I wish the Sheraton shuttle had done that.
Then when I did get back to my room, I went to get ice and the ice machine on my floor did not work, so I went down to the next floor and that one didn't work either. When I took a shower the shower head shot water all over the ceiling. And if you book with expedia, you don't get the continental breakfast. On top of all that, the room key cards don't work very good. A number of people I saw had trouble and had to back to the front desk for help. Some times it would take me five minutes to get my key card to work.

Room Tip: Go some where else.
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  • Stayed July 2014, traveled solo
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, July 10, 2014
Good morning,
thank you for giving us your feedback about your recent stay. Please accept my apologies for the shuttle not coming to a clear stop at both gate 5 and 9. We will re-emphasize that driving by is not acceptable.
I am not sure you reported maintenance issue to the staff, if you can contact me directly I can follow up and check the room for future guests.
I hope you will give us another opportunity when your travels bring you back to Northern Virginia that your experience was the exception, not the norm.
Regards,
Alfred Matter
General Manager
amatter@sheratonalexandria.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kathmandu, Nepal
Top Contributor
122 reviews 122 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed July 1, 2014

I spent one night at the Sheraton Suites and had a very good experience. The staff were excellent (check-in and checkout) and the facilities very good. The room was outstanding: living room and private bedroom.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, July 2, 2014
Thank you for giving us an excellent rating on TripAdvisor, I was glad to learn that you enjoyed your stay with us, in particular our excellent staff.I trust you will visit us again when your travels bring you back to Old Town Alexandria.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seal Beach, California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 26, 2014

I travel to the DC area for business 1-2 times per year and have bounced around hotels a bit in the Old Town area. I stayed last week for three nights at the Sheraton and had a great visit. The room was very clean and well decorated. Lots of plugs for chargers in the main room except oddly, none next to the bed that weren't already being used by lamps, etc. Staff was friendly and accommodating. Room service was fast; the chicken dinner dish I had was tasty. Gym was small but had nice features like cold towels and water plus new equipment and even items like stability balls. Tip: if you don't want to pay for extra bottles of water in your room, take a bottle to the gym and fill up!
My room was near the ice machine, but I only heard noise from it a couple of times and generally earlier in the evening. Running trail along the Potomac is very close and there are a couple of coffee shops and restaurants all within walking distance as well.
Housekeeping was never intrusive and respected whatever sign was put out on the door. Room was spotless each time I returned and the bed was crisp and clean. AC worked great (important in the midst of the record heat they were experiencing!) and was just loud enough for ambient noise
I would definitely stay again and recommend! Ideal for many types of travelers. Although I was traveling for business, I would have gladly stayed there with my husband for a leisure trip as well.

Room Tip: I had a nice view facing the Potomac and got quite the show with a late night lighting storm!
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, June 27, 2014
Good morning Brandi,
thank you for completing a TripAdvisor survey for us. I was glad to learn that you enjoyed your stay with us and in particular the proximity to the Potomac River and our amenities.
I trust you will stay with us again when your travels bring you back to Old Town Alexandria.
Regards,
Alfred Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Old Town Alexandria

Address: 801 North Saint Asaph Street, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Alexandria
#23 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 
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Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria

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