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“Enjoyable Stay !” 4 of 5 stars
Review of Sheraton Suites Old Town Alexandria

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Sheraton Suites Old Town Alexandria
3.5 of 5 Hotel   |   801 North Saint Asaph Street, Alexandria, VA 22314   |  
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Ranked #26 of 49 hotels in Alexandria
tallahassee, fl
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Enjoyable Stay !”
4 of 5 stars Reviewed October 22, 2013

Stayed at the SHeraton for a baby shower, and I had to bring my dog. The room was very nicely appointed and it was a dog friendly room. Clean and well cared for. The folks at the desk were helpful with suggestions for where to walk the dog. I stayed here several times before and plan to stay here again . Pet fee is reasonable, parking is good on the street, convenient to shops and the free shuttle is a real plus. A nice bar, and fancier pool would push this up to five stars for me. A very good stay!

Stayed June 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 27, 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2013

at first the room seemed awesome just enough space for 3 people. we had the king bed suite with a pull out sofa. the room decor was very nice however it had been raining and the carpet surrounding the bed was soaking wet. there was a fan on the floor to dry the carpet? when we approached the front desk to complain we were told that all the rooms experienced the same leaks and had the same situation. when we re-entered the room it stunk of mildew and the carpet was still soaked. the front desk claimed that a manager will be contacting us. we will see..

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 18, 2013
Dear
Thank you for taking the time to provide us with feedback from your last stay with us. We appreciate any comments to help us improve our service level.
I sincerly apologize for the problems you encountered during your stay. We attempted to call you but did not get an answer or a voice mail. I would greatly appreciate if you can contact me directly by phone or e mail to discuss your stay.

Respectfully yours,
Alfred J. Matter
General Manager
703 518 8781
amatter@sheratonalexandria.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piscataway, New Jersey
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 7, 2013

This hotel was amazing. The front desk staff were outstanding, very professional and courteous.
The clerks smile and charm were really warm. The service was excellent. I really like to thank her for her excellent service and comping my parking for me. Our room was amazing we had the comp bottles of water, the bed was so amazing that I didn't want to get up that morning. The cleanliness of the room and hotel is what I expect when I stay at a SPG hotel. We didn't eat in the hotel restaurant because we saw a nice place across the street which was outstanding.
We will be staying here when we come to old town. You won't go wrong with this place.

Room Tip: Higher floor get the best view
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 9, 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay and I hope your travels will bring you back to the Sheraton Suites Alexandria in the near future.
Respectfully yours,
Alfred J. Matter
Geneal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

Stayed one night while on business in the DC area. Very nice suite, close to restaurants and the waterfront. Very friendly staff, I recommend this hotel highly.Fin and Hoof restaurant is located in the hotel. There is also an onsite bar. Complimentary bottled water in room.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 3, 2013
Good morning,

Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay with us and I hope you have the opportunity to visit again in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Va
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Reasonable price. Typical corp hotel atmosphere. Cheaper than the nearby hilton. It's great if you're a gold member. The 4pm late check out is awesome if you like to sleep in. And if you don't mind walking a little bit, it's not too far from the restaurants and bars.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 3, 2013
Good morning,

Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay with us and I hope you have the opportunity to visit again in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southeast
Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed September 30, 2013

The front desk employees are very unhappy and make it well known. Do not ask for anything. Do not expect them to be apologetic if they cancel your room key or give your room to another person while you are still using it. Expect to feel as if you are inconveniencing someone if you are planning to take their complimentary shuttle to the airport. Expect to overhear disagreements at the front desk between employees. I even got an eye roll at one point.

On the positive side, Tim at the bar is fabulous. The meeting room/restaurant staff are great. The cleaning staff is great (except for one of our party who had a pair of pants disappear - wwhhhaaaatttt????). The rooms are nice, beds comfortable. Too bad you feel so unwelcome when you arrive and unappreciated when you leave.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 3, 2013
Good morning,
Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was sorry to learn that our front desk staff did not live up to their normal professionalism.
I spoke to their manager to ensure that every guest get's the same friendly and efficient service.
I hope you will give us another opportunity to demonstrate that your experience was the exception not the norm. Please contact me directly should your travels bring you back to Alexandria and I will personally look after your comfort.
Respectfully yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cottontown, Tennessee, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

Room was too far from elevator. Nice clean room. Room was a good value, but all the extras were expensive, $4 for a bottle was expense, extras were not clearly marked as a extra. we found the room on Hotwire. Nice location for visiting DC. Close to airport and the metro.....

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfred M, General Manager at Sheraton Suites Old Town Alexandria, responded to this review, October 3, 2013
Good morning,

Thank you for taking the time to provide us with feedback from you last stay with us. We appreciate any comments to help us improve our service levels.
I was glad to learn that you enjoyed your stay with us and I hope you have the opportunity to visit again in the near future.

Respectfully yours,
Alfred J. Matter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Suites Old Town Alexandria

Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Suites Old Town Alexandria Hotel
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria
Address: 801 North Saint Asaph Street, Alexandria, VA 22314
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Alexandria
#23 Family Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Official Description (provided by the hotel):
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 
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