So the downtown D.C. hotels are so overpriced, I thought I would stay in Alexandria. I had a rental car, so the drive was not a problem. Alexandria is a pretty and quaint area, but of course there is nothing to do at night, and everything closes early.
PARKING: Very easy, but $28 per night was too high, so the front desk offered to lower it to $22 just for asking.
CLUB FLOOR: Internet should be free, that is a given. Do hotels charge for shampoo??? Unfortunately, this hotel IS one of those that charges nickels and dimes. I took into account the $11 per night charge (their website indicates this is a "nominal fee." I'm sorry, when did eleven bucks become nominal? Nominal for me is like $2, or $3. (Ever heard of Trader Joe's $2 buck chuck? THAT"S nominal). So taking into account the expense of internet, and breakfast, I decided to go to pay more for the Club floor. $136 was my rate. I got to the hotel around 6:30pm, and the front desk said, oh there are snacks in the club until 7pm. GREAT, I thought. Clubs definitely vary around the world and from property to property. Usually they have a great view, offer nice snacks (sometimes a whole smorgasbord of appetizers, etc), wines, beers, even some have fully stocked bars! This was NOT the case in Alexandria.
When I walked into the Club, there was an employee (!!!) walking out with 3 bottles of water in her arms. All that was left were 2 bags of chips, some Costco/wholesale style warehouse frozen cocktail corn dogs sitting in a pan, and some apples Now, I'm vegetarian, so I didn't go for the hot dogs, FINE, SO I just took the 2 last bags of chips. Oh, and only 2 bottles of water left in the fridge! NO wine, NO beer, NO alcohol, nothing. NOTHING. I was annoyed and perturbed. I thought oh no, what is breakfast going to be like? Luckily breakfast was very nice. Nothing hot, which is fine for me. Bagels, toast, granola, yogurts, fresh cut fruit, bananas, apples, cereals, and a GREAT espresso machine. So for breakfast and the internet to be included was worth the $20 "upgrade."
BROKEN ELEVATOR: One elevator was broken - don't you think you should put a sign when there is only ONE operating elevator? I mentioned it 2x to the front desk, and nothing was done about it.
BATH ROBE: The room was supposed to include a bathrobe, but there was none, so I did call to the front desk and asked for one. It was delivered. I also asked for some bath gel/bubble bath or bath salts, but they had none.
CONFERENCE TABLE: My room was a king conference room suite. So instead of having a sitting room with a sleeper sofa, I had a full conference table, which was great. The only thing was there were no outlets at the table, only along the wall, which made it difficult to plug in and use some electronics (like a cell phone).
ROOM SERVICE: The hotel-book in the room said room service operated until 11pm. But then I found a small sheet that seemed to indicate room service stopped at 10. I got home at 10:15 my second night, so I called down to see if they could just bring up some hummus. I thought, well even if they are closing, it's just hummus? It rang, and rang. No one picked up, so I figured - OH WAIT - voice mail picked up and said they were on the other line with another customer so one could leave a message and they would call back. They did NOT say they were closed, and it did not transfer to the front desk, which it should have. I left my order for hummus on voice mail and never heard from them, not even when I checked out to APOLOGIZE.
OK, so that being said, it's a FINE hotel, but nothing special.
Don't pay for internet and breakfast, upgrade to the club floor, that makes much more financial sense. Don't expect much from their evening club service, but the breakfast is quite nice, with nice people working there. But it's not an upscale Sheraton or world-class level location.
Higher floors are the club floors. Big construction going on the backside of the building, but the w...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.