Have had a stay of around 4 nights. Still 1 more to go and am dreading the fact I have to be here 1 more day.
Upon arrival - 1 towel, only decaf in room, called to request more towels... considering it is a suite for multiple people not sure why the room was stocked with 1 towel. And the fact there was no tea or black coffee... just decaf.
Several times called in a request for packets of tea as there is no tea packets. I was told to go down to the lobby restaurant to get what was supposed to be stocked in my room. I just did not feel like going back down 8 stories and getting ready... I jusy woke up and wanted tea and seeing as we never got what the room was supposed to be stocked with no tea... oh well.
Issue 2 - we finally got room restocked with some towels... but when they were here to clean 1 day never got changed bed linens like we requested. We came back to the same unmade bed every day.
Had a spill of water in bed from a broken water bottle... I called in for a dry blanket and to replace sheets. I was brought a trash bag to put the linens in and handed the sheets and blankets and had to make the bed myself.
Issue 3: lady shows up to clean the room. I asked her for clean bed linens and she went to finally give us our room coffee packets while cursing to herself and saying oh my god in spanish.
Considering I know spanish this wasnt the most pleasant thing to hear... sorry to have ruined her day asking for linens and coffee packets I should have had days ago.
Some staff was courteous at the front desk.
But overall... its hard to even remember anything great about the front desk qith everything else.
Sorry to have inconvenienced the hotel staff by asking for the amenities the room was supposed to come with.
- Official Description (provided by the hotel):
- Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more less
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- Also Known As:
- Sheraton Suites Old Town Alexandria Hotel Alexandria
- Sheraton Hotel Old Town Alexandria
- Alexandria Sheraton
- Sheraton Suite Old Town Alexandria
- Sheraton Alexandria