My partner and her 85 year old mother stayed stayed 3 nights (Saturday, Sunday and Monday) and I stayed just Monday. The place looks fine from the outside, clean and well maintained, elevator, stairwells on either end and in the center, and the room was fine. When my partner made reservations, she was told that renovations were under way but would be completed by her reservation date. Their room was in the back on the 3rd level near the center stairwell; the first night there was loud partying until 2 a.m. and the next morning empty bottles and cans lined the railing outside their room. When I arrived on the 3rd night, there was still evidence of the partying, a carton of empty bottles and some loose ones on the ground next to the ground floor stairwell. The key card failed to work 3 three different times and my partner had to go to the office to have it re-keyed. Renovations were NOT complete. When I arrived on Monday workers were painting the center stairwell, but when we came back from dinner Monday evening the elevator was out of service, forcing 85 y,o. Mom to walk up 3 flights of stairs. The next morning, the elevator was still out of service and the center stairwell was also blocked off, forcing all of us to make several trips up and down 3 flights of stairs to load up the car as well as navigate our way around the various workers. My partner spoke to 2 different desk clerks - the first one told her there had been a car show on Saturday and the second offered no explanations or apologies and promised that the manager would be in contact by phone or e-mail (we were never contacted). ANALYSIS: Renovations are nice however not in the middle of tourist season, and lying about it not OK. Maybe there WAS a car show on Saturday night, but it's Management's responsibility to provide a quiet environment and pleasant experience for all guests, not just the heavy party crowd. The key card not working three separate times is unacceptable. Failure of the owner/manager to contact a guest who complains is also unacceptable. I guess they don't care if guests are happy. Granted the room was fine, the location and price were right, but we won't be staying there again.
- Official Description (provided by the hotel):
- Just one mile from the Metro for easy transportation, and accessible from both I-95 and I-495, Red Roof Washington DC Alexandria is 2 miles south of Old Downtown Alexandria and only 5 miles from National Harbor and Crystal City. The White House is a mere 9 miles away. The Pentagon, Arlington Cemetery, downtown Washington DC, Ft. Belvior, and Mt. Vernon are all within 10 miles of this hotel. Located just minutes from restaurants and shopping. The friendly staff and the convenience of being just 8 miles from downtown Washington DC make this location a great place to stay.Red Roof Washington DC Alexandria is renovated with all new rooms, contemporary furniture, new bathrooms with granite countertops, a comfortable easy chair, in-room safes, coin laundry facility, and more. Mini-Refrigerators and microwaves are available in Superior King and Deluxe Double room types. All rooms offer free WiFi. Experience our coffeehouse-style coffee and tea. This location offers “On Command Video” with a selection of free TV channels, pay-to-view premium channels, and movies, as well as music and games. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Hotel Alexandria
- Red Roof Inn Alexandria
- Alexandria Red Roof Inn