We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing staff and location” 5 of 5 stars
Review of Courtyard Alexandria Pentagon South

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Courtyard Alexandria Pentagon South to your Saves list
Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #12 of 50 Hotels in Alexandria
Certificate of Excellence 2014
Alexandria, Virginia
1 review
6 helpful votes 6 helpful votes
“Amazing staff and location”
5 of 5 stars Reviewed June 28, 2014

This is a great property great place to relax. I want to special thank you to Ms. Beza has the highest quality of guest service i have ever seen you feel more like family then guest. Beza was very nice, helpful and patience i cannot say enough about her warm greeting.

Room Tip: south side sunny
See more room tips
Green Features: My room was comfortable and clear Friendly and knowledgeable
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, June 29, 2014
NuNu601 - Thank you for sharing your review on TripAdvisor. I appreciate your positive comments about Beza. Here at the Courtyard Alexandria Pentagon South we pride ourselves on great customer service and reward our employees for their outstanding achievements. I'm glad you enjoyed your stay with us and definitely look forward to seeing on your next trip to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

293 reviews from our community

Traveler rating
    169
    63
    30
    20
    11
See reviews for
78
39
21
109
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

Traveling to the Washington DC and New York areas with and without students for the past 30 years has afforded me the opportunity to observe the inner workings of many hotels in the area, and it is easy to say that Courtyard Alexandria Pentagon South has a staff that provides a service and setting that is second to none. Every member of the staff works easily and cooperatively with every other member while providing efficient and kind service to every patron. No problem is ever too big and certainly no problem is too small. They are professionals of the highest order who have not only been trained very well, but they present themselves as people who enjoy their work. -- I will continue to use this hotel whenever I am in the area because the helpful staff creates a comfortable and friendly environment in which to rest and relax. Guests are made to feel welcome, important, and valued. Rooms are clean and beds are comfortable.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, June 17, 2014
Budd S- Thank you for so many kind words from your recent visit to the hotel. I am very pleased that we exceeded your expectations and will happily share your comments with the entire team. We definitely look forward to seeing on your next trip to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
worcester
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 31, 2014

My sister and I stayed here for 5 nights over Memorial Day weekend. I can't say enough about how welcoming and helpful the staff were, especially Stephanie and Reeza. The van drivers were all great. We never had to wait more than 15-20 minutes at the Pentagon City metro station for the van, The breakfasts were great and the bed was extremely comfortable. This is a great place to stay and I highly recommend it.

Green Features: The guests are given the option to re-use bath towels.
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, June 2, 2014
san_luis_rey - Thank you very much for such a wonderful review of your recent stay with us. I’m very pleased that our staff was able to meet your expectations and that your stay worked out perfectly on memorial day weekend. I will happily share your comments with the entire staff. We look forward on seeing you on your next visit to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2014

This is a great property with a great staff. There is very little turnover in staff and they always remember you from the last visit, Stephanie is very kind and professional and always works to make my stay a good one. The pool is very clean and they keep it at around 85 degrees and great place to relax. I often dine in the bistro and watch tv in one of the booths. The food is always fresh and made to order. As a frequent traveler I would recommend this property for business or pleasure.

Room Tip: upper floor rooms overlooking DC
See more room tips
Green Features: they recycle and encourage guest to do so also. I have my linen changed every other day
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, May 29, 2014
Ed G -Thank you for such a wonderful review. I will be happy to share your comments with Stephanie and the rest of the team. I am glad that we were able to create such a memorable stay for you and that we as a team met your expectations. We definitely look forward to seeing you on your next visit to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsport, Pennsylvania
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 5, 2014

I'm not usually one to make lists like this, but this particular stay screamed for it.

Let's see... Check in went okay at first but I was literally switched to a different agent midway through to hear about their lack of complimentary breakfast (which I knew). The previous agent just walked away to help someone else. Perhaps it was my letting them know that the person I was traveling with - from the same company, mind you - was not able to make it and if they hadn't been contacted they could go ahead and free up the reserved room. Well, apparently they take issue with that. They explained that the person (who didn't even make their own reservation) would need to call them directly. When I said my coworker had encountered an emergency, which is why they couldn't make the trip, they basically said "tough, we need a call or we're billing the full rate".

So on to the room: The tub dripped non-stop; the bed was all springs and very uncomfortable; the red walls had chipped paint; and forget that the TV on-screen guide says you can watch Showtime - that channel reverts to Bio. The icing on the cake had to do with the bathroom amenities. I've unwrapped better bars of soap at $30/night motels. Like plastic. That, and they only provided little bottles of conditioner. No shampoo. I called down and was told someone would be right up. Guess again. I called again 20 minutes later and they acted I'd never called before. No big deal - I can be late to that meeting.

Anything good, you ask? The little diner counter they have downstairs was staffed by two very nice gentlemen. The food, being light bar food, was only so-so but the service was great. So there.

Room Tip: If you stay on the side facing the highway, know that you need to run the fan on high to drown out t...
See more room tips
  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, May 6, 2014
SteveG13 - Thank you for your review and I apologize that your stay was not what you have come to expect from a Marriott. We strive to ensure that every guest has an enjoyable stay and we did not meet your expectation and our own. I will be sure to address your concerns with my staff immediately in order for it not to happen again. We will certainly utilize your comments to make an improvement in the areas you have mentioned. Thank you again for your review and feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spinnerstown, Pennsylvania
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 28, 2014

Stayed here a week ago with a group that had 28 rooms. The staff was very nice and helpful, rooms were blocked perfectly, and the breakfast each morning was wonderful. The pool was large and nicely laid out, great place to relax and swim. Would recommend this hotel for anyone looking for a nice place to stay near Washington D.C. Perfect in every way.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, May 1, 2014
peggypauline505 - Thank you very much for such a great review of your recent stay with us. I’m very pleased that our staff was able to meet your expectations and that our room blocking and morning breakfast worked out perfectly for your group. I will happily share your comments with the entire staff. We look forward on seeing you on your next trip to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodinville, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 24, 2014

I do alot of work related travel, and stay in alot of Hotels. This Hotel is outstanding from the moment you walk in the door to check in to the moment you walk out after check out. The
staff has the highest quality of guest service I have ever seen. You feel more like Family then guests. The Manager Keith is always seen and available. I want to give a special thank you to Stephanie for her skills and help, to Edna for her patience, to Greg for his directional skills.
Thank you all for making my work travel a little less work and a little more fun.

Room Tip: I like the lay out of rooms ending in 03 (203, 303,40, etc), they are at the end of the halls near t...
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 26, 2014
Carla H - Wow, thank you for such a wonderful review. I will happily share your comments with Stephanie, Edna, Greg and the rest of the team. I am glad that we were able to create such a memorable stay for you and made your work enjoyable. We definitely look forward to seeing you on your next visit to the DC area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Courtyard Alexandria Pentagon South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Alexandria
#12 Business Hotel in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Despegar.com, Hotels.com, Priceline, Marriott, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your Courtyard Alexandria Pentagon South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

Owners: What's your side of the story?

If you own or manage Courtyard Alexandria Pentagon South, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.