We are here on a family reunion. I hesitate to review this, as our experience is so different from all the other reviews I can see.
First the shuttle, after we called them took about 1 1/2 hours to pick us up from DCA . Check in was normal, but not friendly or unfriendly, just business like. The room was very dirty, with splatters on the wall, dirty carpets, etc. The cleaning staff did clean the wall the next morning, not that it clear the old splatters, but at least it was clean. The bathtub was stopped up and they fixed that, and the broken toilet seat. That was all good.
For our reunion we purchased an extra room, the keys have been nulled and needed new ones at least 4 times, yes, they did provide them nicely, but why would that be needed in the last 24 hours?
The pool doesn't open until 5 pm on weekdays, what's that about? As you can see this is not particularly a business hotel, but family hotel. There is no lifeguard, etc., why can't the pool open normal hours? Last night at 10:05 pm when we returned from dinner (it is a $20 cab ride to anywhere except a Quiznos and low end pizza place across the street for eating -- except the "Bistro" which has one or two employees and when we arrived a couple of LARGE groups were there-- possibly 25 people to serve and a long line to the lobby) anyway, when we returned from dinner, a family with a small daughter had just been kicked out of the pool and were standing outside the LOCKED pool door, the little girl looked like "what did I do to get booted from the pool?" What's that about? The pool open only 5 pm to 10 pm Monday - Friday for a family centered hotel?
The "bistro" and bar closes daily from 10 a.m weekdays and 11 a.m. weekends until 5 pm.. remember this place caters to groups, families, etc. Staff only recommended one restaurant to us that is about 3 miles away, need a taxi to get there.
Breakfast buffet is $10.95 plus tax and had eggs, make it yourself waffles, the type usual free fare at most hotels. Nothing special there. The Bistro Menu is limited (as are the hours) and the flyer here in the room doesn't even list the prices...... hmmmmm. There is Starbuck coffee for sale. That's nice for limited hours, at least it's open in the morning!
There is a "Market" which is like a tiny convenience store with the only microwave around, none in the rooms, nor refrigerators. There is a single serving coffee maker in the room. There is ice water in the lobby, nice, but no water in the rooms, coffee for two single servings from a single serving maker. There is an ice machine that works on this floor. No vending.
My wifi didn't hook up this morning so after a frustrating call to the front desk, I was connected to someone in Nevada to help me, it was resolved, but he said it could have been handled at the front desk, like when the key cards don't work, I guess.
The beds are comfortable! Sheets clean, etc. Nice pillows.
This is NOT a location convenient to any where, unless you have a car (parking is $14/daily according to the Guest Information Guide). They will take you to DCA or the local metro, but we were told last night, it would be about a 1 1/2 hour wait for them to take us to the metro(we thought to go to the Metro, then get to a restaurant), since there is one standard van and driver only.
All in all, transportation costs and food costs added to the standard quoted rate of $159/daily would have put us in Old Town, Alexandria where there is more to do than wait for the pool to open, you could just walk out the door and be in a wonderful destination(and lots of restaurants, and activities! Or to go to a hotel near the metro to get to D.C. easily.
The manager is friendly, staff is normal friendly. A.C. works, trying hard here to find something special.... I guess it would be the nice bedding.
Checking out a day early to follow my own advice! Keep looking.