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“Cherry Blossum weekend 2013” 5 of 5 stars
Review of Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
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$20 Daily Credit
Ranked #14 of 50 Hotels in Alexandria
Chattanooga
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Cherry Blossum weekend 2013”
5 of 5 stars Reviewed April 23, 2013

Four of us enjoyed cherry blossom weekend in a suite at the Pentagon South hotel. We had a marvelous time. The rooms were clean, quiet, and beautifully furnished. The staff could not have been nicer, and were always on hand to provide transportation as needed. There is a bar and food available in the lobby any time we wanted, even serving Starbucks coffees! From our room we could see the Washington Monument. The hotel is located with easy access to the Washington sites, as well as being near Old Town Alexandria, and the boats down the Patomic. I would recommend the hotel to anyone.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 25, 2013
Thank you for sharing your experiences in your review. I am happy to hear that we were able to accommodate you with our shuttle services. I will also be happy to share your comments with our food and beverage team, they all will be happy to know they have served another satisfied customer. We hope to be your choice on your next trip to the DC area.
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279 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Slingerlands, New York
Top Contributor
436 reviews 436 reviews
97 hotel reviews
Reviews in 146 cities Reviews in 146 cities
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed April 20, 2013

After a while, all of these places start to look the same. Once you have the basics in the facilities, what distinguishes a hotel is convenience and service. The hotel is standard Courtyard, clean and comfortable. I did not try the restaurant or any of the facilities.

It is located about a 15 min. drive from DCA. Note that you need to CALL the shuttle, they do not just come around as someone at the airport told me. It came quickly.

The staff was extremely pleasant and helpful. I love "above and beyond" stories. When the shuttle got back to the hotel to take me to the airport, the driver told the manager that there was a huge accident causing delays. Before I knew it, another employee who knew another route was in the driver's seat, and we were there in record time.

Don't hesitate if you need a good, clean, friendly hotel near the airport!

  • Stayed April 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 21, 2013
Thank you for your review. I will certainly share your shuttle experience with the drivers as well as with the entire staff, this is a great example of how we all worked together to overcome an obstacle to assist a guest in need. It was a pleasure to have you with us and we hope to be your first choice on your next visit to the DC area.
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Seattle
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 19, 2013

I love this hotel! This hotel has everything you need for any type of trip! The location is excellent and only a few minutes to DC. The WiFi is free!The Manager and front staff are not only helpful but they could write a book on customer service. Customer service is the number one thing for all of the staff. The people who run the breakfast are the best I have ever seen and the food is fantastic!The shuttle drivers are full of helpful information and they always welcome you with a smile! The pool is the best in the DC area and it is indoors so you can swim all year. If you want to have a great time this is the place to stay!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 21, 2013
Thank you for sharing your comments and experiences in your review. It was a pleasure having you with us during your visit to the DC area. I will happily share your positive comments with our food and beverage staff, front desk staff and shuttle drivers. We hope to have you with us during your next visit to the DC area.
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Fort Collins, Colorado
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2013

This location works for a business meeting IF your participants are okay with being dependent on the hotel shuttle or a cab. There is nothing walk-able. Nothing. However, the hotel shuttle provides outstanding service to and from the airport, and Pentagon City where you can catch the Metro.

Room Tip: 10th floor even numbers will give you a view of the Capitol and the Washington Monument.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 9, 2013
Thank you very much for your review. We are pleased to read that the shuttle service was helpful for you during your visit to DC. The shuttle drivers will be happy to hear that their efforts were so appreciated by a guest. Hopefully we will be your location of choice on your next visit to the DC area.
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Syracuse, NY
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 3, 2013

Property has recently been renovared, Staff is great, breakfast pretty good, room renovated but sort of outdated, bed comfortable, clean. Bottom line good reasonaly priced location for DC travel - Metro shuttle is great. Just not a shiny new facility as so many properties are today.

Room Tip: Be on time for shuttle we missed one by 2 minutes
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for your review from your recent stay with us. We appreciate your comments about the overall condition of the hotel; we rely on this type of guest feedback to help us find opportunities to improve on our product. Thank you for the kind words about the staff and the shuttle, they will be delighted to hear your comments. We hope to have you with us again if your travels should every bring you back to the DC area.
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Boston, Massachusetts
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 3, 2013

Our typical Hilton in the area was sold out for a week, so my co-workers and I were forced to spend a week at this Courtyard. While I still prefer the Hilton, this was not a bad alternative. My co-workers had some issues with cleanliness and an actual roof leak during a torrential downpour, but my stay was perfectly acceptable. The colleague with the leak ended up changing rooms and getting free breakfast, which was only mediocre. Other than some breakfast to go, we did not eat at the Courtyard. My room was perfectly clean and spacious, and I enjoyed having a desk and couch in the room. My biggest issue was being able to hear the highway in the morning and evening. Also, my bill was not complete upon checkout, and I had to go online to get the finalized copy. Though a minor inconvenience, most places I have stayed have the bill ready the morning of checkout.

Room Tip: All three of us could hear the highway from our rooms. Also, avoid the top floor if there are rains...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for your review. We greatly appreciate your feedback about room blocking, final bill and structural issues, these observations will help us improve the areas where we fell short. I will be sure to share your positive comments about your room cleanliness with our housekeeping team. Your feedback is vital for us to continue to improve and create a better guest experience, thank you for your honesty.
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Gig Harbor, Washington
1 review
5 of 5 stars Reviewed April 2, 2013

I have had many opportunities to stay at this hotel. Each experience has been wonderful.
Rooms are clean, very comfortable beds,quiet rooms, and great parking. Staff is very courteous and friendly. Shuttle drivers are very helpful and always on time.

"Mrs. Z."

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for a great review of our hotel. We appreciate your loyalty to our hotel. I will be sure to share your remarks with our staff and specifically the housekeeping staff and the shuttle drivers. They will be happy to hear that their hard work is noticed by our guests. We hope to have you with us again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Alexandria
#11 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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