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“THE BEST IN THE DC AREA!” 5 of 5 stars
Review of Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
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Ranked #13 of 49 hotels in Alexandria
Seattle
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“THE BEST IN THE DC AREA!”
5 of 5 stars Reviewed April 19, 2013

I love this hotel! This hotel has everything you need for any type of trip! The location is excellent and only a few minutes to DC. The WiFi is free!The Manager and front staff are not only helpful but they could write a book on customer service. Customer service is the number one thing for all of the staff. The people who run the breakfast are the best I have ever seen and the food is fantastic!The shuttle drivers are full of helpful information and they always welcome you with a smile! The pool is the best in the DC area and it is indoors so you can swim all year. If you want to have a great time this is the place to stay!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 21, 2013
Thank you for sharing your comments and experiences in your review. It was a pleasure having you with us during your visit to the DC area. I will happily share your positive comments with our food and beverage staff, front desk staff and shuttle drivers. We hope to have you with us during your next visit to the DC area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Fort Collins, Colorado
Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 8, 2013

This location works for a business meeting IF your participants are okay with being dependent on the hotel shuttle or a cab. There is nothing walk-able. Nothing. However, the hotel shuttle provides outstanding service to and from the airport, and Pentagon City where you can catch the Metro.

Room Tip: 10th floor even numbers will give you a view of the Capitol and the Washington Monument.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 9, 2013
Thank you very much for your review. We are pleased to read that the shuttle service was helpful for you during your visit to DC. The shuttle drivers will be happy to hear that their efforts were so appreciated by a guest. Hopefully we will be your location of choice on your next visit to the DC area.
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Syracuse, NY
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 3, 2013

Property has recently been renovared, Staff is great, breakfast pretty good, room renovated but sort of outdated, bed comfortable, clean. Bottom line good reasonaly priced location for DC travel - Metro shuttle is great. Just not a shiny new facility as so many properties are today.

Room Tip: Be on time for shuttle we missed one by 2 minutes
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for your review from your recent stay with us. We appreciate your comments about the overall condition of the hotel; we rely on this type of guest feedback to help us find opportunities to improve on our product. Thank you for the kind words about the staff and the shuttle, they will be delighted to hear your comments. We hope to have you with us again if your travels should every bring you back to the DC area.
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Boston, Massachusetts
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 3, 2013

Our typical Hilton in the area was sold out for a week, so my co-workers and I were forced to spend a week at this Courtyard. While I still prefer the Hilton, this was not a bad alternative. My co-workers had some issues with cleanliness and an actual roof leak during a torrential downpour, but my stay was perfectly acceptable. The colleague with the leak ended up changing rooms and getting free breakfast, which was only mediocre. Other than some breakfast to go, we did not eat at the Courtyard. My room was perfectly clean and spacious, and I enjoyed having a desk and couch in the room. My biggest issue was being able to hear the highway in the morning and evening. Also, my bill was not complete upon checkout, and I had to go online to get the finalized copy. Though a minor inconvenience, most places I have stayed have the bill ready the morning of checkout.

Room Tip: All three of us could hear the highway from our rooms. Also, avoid the top floor if there are rains...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for your review. We greatly appreciate your feedback about room blocking, final bill and structural issues, these observations will help us improve the areas where we fell short. I will be sure to share your positive comments about your room cleanliness with our housekeeping team. Your feedback is vital for us to continue to improve and create a better guest experience, thank you for your honesty.
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Gig Harbor, Washington
1 review
5 of 5 stars Reviewed April 2, 2013

I have had many opportunities to stay at this hotel. Each experience has been wonderful.
Rooms are clean, very comfortable beds,quiet rooms, and great parking. Staff is very courteous and friendly. Shuttle drivers are very helpful and always on time.

"Mrs. Z."

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for a great review of our hotel. We appreciate your loyalty to our hotel. I will be sure to share your remarks with our staff and specifically the housekeeping staff and the shuttle drivers. They will be happy to hear that their hard work is noticed by our guests. We hope to have you with us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed April 1, 2013

I have stayed at this hotel multiple times. Every time the experience has been great. The front desk staff go out of their way to accommodate your preferences and make sure that you are satisfied with your stay. The hotel is quiet, the rooms are clean and comfortable, and parking is abundant and secure, not to mention the convience of the location and the amenities. This hotel is truly a home away from home.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, April 6, 2013
Thank you for your wonderful review and for your loyalty to our hotel. We are happy to hear that you feel that we are your home away from home. I will make sure to share your comments with the staff so they hear your kind remarks. We hope to have you with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
1 review
5 of 5 stars Reviewed March 22, 2013

I wanted to extend my thanks to your wonderful team at the Marriott Pentagon South.

We had a family gathering last week for my father’s burial at Arlington National Cemetery and we all appreciated the fine hospitality extended to our family.Even the shuttle driver went out of his way to get us to the Metro and to a restaurant one evening for a family dinner. Your lobby area was ideal for us all to be together since we came from all over the country for this event . One of our group had an issue with a noisy air conditioner and you quickly moved them to a new room.

Thanks again for a home away from home for all of us last week .

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, March 25, 2013
Thank you very much for your review of our hotel. We enjoyed having you and your family with us during your trip to the DC area. I will be sure to share this with the shuttle drivers so they can see the positive impact they had with you during your stay. We hope to have you with us again in the future should your travels bring you back this way in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard Alexandria Pentagon South

Also Known As:
Courtyard Alexandria Pentagon South Hotel
Courtyard Alexandria Pentagon South Hotel Alexandria
Courtyard Alexandria
Alexandria Courtyard
Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Alexandria
#13 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Reservation Options:
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