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“This hotel is a winner !” 5 of 5 stars
Review of Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
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Ranked #12 of 49 Hotels in Alexandria
Savannah, Georgia
1 review
“This hotel is a winner !”
5 of 5 stars Reviewed March 21, 2013

I have had three different opportunities to stay with these folks so far, but there will be more! Each experience has been terrific! Clean, comfortable rooms, great service attitudes from all the staff we encountered ... I like them so much, I will be bringing my family to stay with them this summer when we take my daughter to DC as part of her high school graduation trip !

Bob L

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, March 25, 2013
Thank you for your loyalty with Courtyard and for sharing your positive experiences about your stay. I will certainly post this review for all of our staff to see. They will be happy to see their hard work paying off with such a wonderful review. We look forward to having you and your family with us this summer.
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269 reviews from our community

Traveler rating
    160
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Johnstown, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2013

It was a very nice stay. The hotel was clean. The staff was very nice. In fact the front desk called up a couple minutes after I got in to the room to make sure everything was ok, which I have never had before. The breakfast was good and they do a good job securing the parking at night. The only one thing that kept me from giving this a 5 overall was we got there around 2:30 in the afternoon on Friday after a day of driving and visiting Arlington Cemetery and were looking forward to jumping in the pool and hot tub before we headed out again. When we checked in we found out the pool does not open on Friday until 5 p.m. I was pretty dissappointed when I heard this since the pool was one of the main reasons we picked that hotel, and we also had to end up moving our dinner reservations up earlier in the evening so that we would have time to come back and swim before the pool closed then. I did not like that at all. At least on Friday the pool should be open earlier. Other than that, it was a great stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, March 1, 2013
Thank you for your review. We were happy to have you stay with us during your visit to the DC area. We will be sure to share your comments with our front desk, security and food and beverage staff . They will be happy to read such positive comments. Thank you for your feedback regarding the pool hours. We will review our hours of operation (deleted ‘to’) during the weekend days to accommodate our guests. This is great feedback that will only help us create a more positive guest experience. Thank you for choosing to stay with us and we hope to have you with us again on your next trip to the area.
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Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 21, 2013

I stayed at the Courtyard Pentagon this week for the first time. As other reviews have stated, the staff is very attentive and friendly. General Manager (Keith) was very actively involved ensuring that guests were well taken care of.

I had actually made a mistake and booked this hotel using a lower rate that was non-refundable. As I got closer to my stay, I had to change my plans and cancel one of the nights. I called the front desk and explained my dilemma and they credited my room for the night I needed to cancel without a fuss!!

Would revisit anytime!!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 22, 2013
Thank you for your review.
It was a pleasure having you with us for your trip to the DC area. We were happy to accommodate you with your changing travel plans and I will be sure to pass along your comments to the front desk staff. We hope that your business travels bring you back to us again very soon.
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Oakland, California
1 review
5 of 5 stars Reviewed February 14, 2013

My stay was wonderful!
The staff so friendly and efficient,
The room was extremely clean and very comfortable.
It will be my pleasure to recommend your excellent property to everyone thinking of staying in the DC area.I myself look forward to returning in May. I Would also like to thank Ms. Freweini for her outstanding service she was so helpful and professional.

Thank you again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 18, 2013
Thank you for your excellent review, it’s wonderful to hear that you enjoyed your stay. I’m also delighted to know that you’d refer your friends and colleagues to us. That’s a great compliment and one that I’m sure our staff will be happy to hear. Thank you for choosing to stay with us, we look forward to welcoming you back in May!
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Colts Neck, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 30, 2013

I stay at this hotel everytime I have to be in DC or Alexandria, about 15 times a year at a minimum. The hotel makes me feel as though I've come home every time. On my last visit I had been held up in traffic. When I checked in the woman at the front desk asked if my trip was okay, since she normally expects me earlier. This is truly customer-centered service.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 4, 2013
Thank you for your review. Thank you also for your loyalty to our hotel, it’s a great pleasure to be your choice hotel in DC and Alexandria, and I’m very happy that you feel at home with us. Our staff takes great pride in providing a warm welcome, and also making sure our guests are comfortable throughout their stay. I’ll be sure to share your comments with them and I’m sure they will be delighted.

We look forward to seeing you again soon!
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Washington DC, District of Columbia
Top Contributor
61 reviews 61 reviews
39 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 29, 2013

I stay there almost twive a month. Every time, I realise how passionate the staff is towards the this particular hotel. An excellent GM, who is obviously, a great leader, is always available working side by side with his staff, greeting the guests & attending their rerquests with a big smile & under serious pressure. This hotel is becoming one of the most popular in that area due to the outstanding service. From the shuttle drivers to the maintainance, Bistro & swimming pool personnels, you can rely on their efficiency & patience. I will always be staying there & recommend it to others as I feel safe & warmly welcomed.

Room Tip: I am a heavy sleeper so, nothing bothers me!
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, Manager at Courtyard Alexandria Pentagon South, responded to this review, January 30, 2013
Thank you for such a wonderful review. We’re happy to hear how much you enjoy our hotel, it’s certainly encouraging not only to myself but to our staff as well. I’ll be sure to share your comments with everyone mentioned above. I’d also like to express on behalf of myself and the staff our appreciation for your loyalty to our hotel. We enjoy getting to know our repeat guests, and it’s a great pleasure to have the opportunity to be your home away from home.

Thanks again, we look forward to seeing you again soon!
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Fishers, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

My family and I enjoyed our stay at the Courtyard, Alexandria Pentagon South location. We were there for the Inauguration Ceremony and the hotel was completely sold out. Freweini (the front desk staff) was amazing. She was very helpful from the time we checked in to the time we checked out. The hotel was relatively close to everything. My family and I used the shuttle services occasionally and when we did, they were very accommodating. We went shopping one of the days at the Pentagon Center Mall and when we were ready to return to the hotel instead of making us wait for the shuttle “van” Courtyard sent alternative vehicles to pick us up. The only thing that would have made our stay better would have been to have our room cleaned earlier in the day. We were there from Saturday to Wednesday and the majority of the time were would leave the room before 9:00am and return after 4:00pm (or later) and over the weekend the room was not cleaned by the time we returned.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 29, 2013
Thank you for the wonderful review. It was an absolute pleasure to have you stay with us during the Inauguration Ceremony. The staff worked very hard to make sure we could provide extra services during the special event weekend. I will share your comments with them as I’m sure they will be delighted to hear their hard work paid off. We will also be looking at ways to improve our housekeeping service during special events to ensure we do a better job of meeting expectations.

We hope to see you again soon and thank you for staying at the Courtyard!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Alexandria
#14 Romantic Hotel in Alexandria
#15 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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