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“Solid Stay!!” 4 of 5 stars
Review of Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
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Stay for Breakfast!
Ranked #12 of 50 Hotels in Alexandria
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Solid Stay!!”
4 of 5 stars Reviewed February 21, 2013

I stayed at the Courtyard Pentagon this week for the first time. As other reviews have stated, the staff is very attentive and friendly. General Manager (Keith) was very actively involved ensuring that guests were well taken care of.

I had actually made a mistake and booked this hotel using a lower rate that was non-refundable. As I got closer to my stay, I had to change my plans and cancel one of the nights. I called the front desk and explained my dilemma and they credited my room for the night I needed to cancel without a fuss!!

Would revisit anytime!!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 22, 2013
Thank you for your review.
It was a pleasure having you with us for your trip to the DC area. We were happy to accommodate you with your changing travel plans and I will be sure to pass along your comments to the front desk staff. We hope that your business travels bring you back to us again very soon.
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284 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Oakland, California
1 review
5 of 5 stars Reviewed February 14, 2013

My stay was wonderful!
The staff so friendly and efficient,
The room was extremely clean and very comfortable.
It will be my pleasure to recommend your excellent property to everyone thinking of staying in the DC area.I myself look forward to returning in May. I Would also like to thank Ms. Freweini for her outstanding service she was so helpful and professional.

Thank you again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 18, 2013
Thank you for your excellent review, it’s wonderful to hear that you enjoyed your stay. I’m also delighted to know that you’d refer your friends and colleagues to us. That’s a great compliment and one that I’m sure our staff will be happy to hear. Thank you for choosing to stay with us, we look forward to welcoming you back in May!
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Colts Neck, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 30, 2013

I stay at this hotel everytime I have to be in DC or Alexandria, about 15 times a year at a minimum. The hotel makes me feel as though I've come home every time. On my last visit I had been held up in traffic. When I checked in the woman at the front desk asked if my trip was okay, since she normally expects me earlier. This is truly customer-centered service.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 4, 2013
Thank you for your review. Thank you also for your loyalty to our hotel, it’s a great pleasure to be your choice hotel in DC and Alexandria, and I’m very happy that you feel at home with us. Our staff takes great pride in providing a warm welcome, and also making sure our guests are comfortable throughout their stay. I’ll be sure to share your comments with them and I’m sure they will be delighted.

We look forward to seeing you again soon!
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Washington DC, District of Columbia
Top Contributor
65 reviews 65 reviews
41 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 29, 2013

I stay there almost twive a month. Every time, I realise how passionate the staff is towards the this particular hotel. An excellent GM, who is obviously, a great leader, is always available working side by side with his staff, greeting the guests & attending their rerquests with a big smile & under serious pressure. This hotel is becoming one of the most popular in that area due to the outstanding service. From the shuttle drivers to the maintainance, Bistro & swimming pool personnels, you can rely on their efficiency & patience. I will always be staying there & recommend it to others as I feel safe & warmly welcomed.

Room Tip: I am a heavy sleeper so, nothing bothers me!
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, Manager at Courtyard Alexandria Pentagon South, responded to this review, January 30, 2013
Thank you for such a wonderful review. We’re happy to hear how much you enjoy our hotel, it’s certainly encouraging not only to myself but to our staff as well. I’ll be sure to share your comments with everyone mentioned above. I’d also like to express on behalf of myself and the staff our appreciation for your loyalty to our hotel. We enjoy getting to know our repeat guests, and it’s a great pleasure to have the opportunity to be your home away from home.

Thanks again, we look forward to seeing you again soon!
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Fishers, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

My family and I enjoyed our stay at the Courtyard, Alexandria Pentagon South location. We were there for the Inauguration Ceremony and the hotel was completely sold out. Freweini (the front desk staff) was amazing. She was very helpful from the time we checked in to the time we checked out. The hotel was relatively close to everything. My family and I used the shuttle services occasionally and when we did, they were very accommodating. We went shopping one of the days at the Pentagon Center Mall and when we were ready to return to the hotel instead of making us wait for the shuttle “van” Courtyard sent alternative vehicles to pick us up. The only thing that would have made our stay better would have been to have our room cleaned earlier in the day. We were there from Saturday to Wednesday and the majority of the time were would leave the room before 9:00am and return after 4:00pm (or later) and over the weekend the room was not cleaned by the time we returned.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 29, 2013
Thank you for the wonderful review. It was an absolute pleasure to have you stay with us during the Inauguration Ceremony. The staff worked very hard to make sure we could provide extra services during the special event weekend. I will share your comments with them as I’m sure they will be delighted to hear their hard work paid off. We will also be looking at ways to improve our housekeeping service during special events to ensure we do a better job of meeting expectations.

We hope to see you again soon and thank you for staying at the Courtyard!
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N New England
Top Contributor
105 reviews 105 reviews
16 hotel reviews
Reviews in 57 cities Reviews in 57 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed January 27, 2013

Called from DCA for the van; was told "about 15 minutes". Waited outside in cold for 50 minutes. Called again, was told "5 minutes". Van arrived in ten. Driver clueless about delay. Front desk also clueless about delay.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 29, 2013
Thank you for your review. We deeply regret that your experience with us was disappointing and I want to assure you that this is not up to our standards of service either. In reviewing the situation we found that communication failures lead to the breakdown in service and I’m very sorry that you were affected negatively. I have addressed the mistakes personally to ensure this does not happen again. Please feel free to contact me directly at the hotel, I would greatly appreciate an opportunity to discuss your experience to see how we can make this up to you.

Thank you again for your review and I hope we will have a chance to serve you better in the future.
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Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

I stayed at the Courtyard, Alexandria for three nights with over 70 guests. It was a very enjoyable place. I often travel and stay in a hotel, but my stay in this hotel was unforgettable. At arrival, we were greeted by the most welcoming front desk staff I ever seen. When we checked in, we were presented gift bags that held nice goodies. Within minutes after getting in my room, I received a phone call from the front desk asking me if I liked my room. The next day, our team was scheduled to leave early in the morning for business so the hotel prepared breakfast boxes for all of us as early as 3am and handed us at the lobby. You only get this kind of lavish treatment at Courtyard, Alexandria regardless of the room you’re staying. Clean rooms, coffee and tea in the lobby, breakfast, free shuttle to Metro, etc. All the hotel staff were very friendly and professional. Particularly Freweini, not only she makes you feel like home, she also ensures that your business is taken care of. She was hands on and willing to do whatever needed to be done to execute a flawless event. Her professionalism and exceptional hospitality can be a role model for hotel industry. As everyone in my team said, I will stay there every chance I get.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 24, 2013
Thank you for your kind comments regarding our hotel and staff. I also want to thank you in particular for recognizing Freweini for her outstanding service. As you experienced, Freweini is an exceptionally talented hospitality professional and a real asset to our team, especially during special events such as Inauguration. I’ll be sure to pass your comments along to Freweini and the staff.

We greatly enjoyed having your group stay with us and we look forward to the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Alexandria
#11 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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