Let me commend you and your team on your SUPERIOR service. Everyone was extremely courteous and responsive from the driver that picked us up from the airport, the person that checked us in, the person working at the restaurant, the Manager walking around asking if we needed anything and cleared our plates, and the Manager that asked us if we were going to the Inauguration and told us the time the next shuttle would arrive. Also, it was a nice added touch to have people waiting at the Train station to help us get back on the van. Your services were 5 star.
Unfortunately, the toilet in my room did not flush properly and I reported it to the front desk. Yes, it was promptly fixed but that’s a situation that a guest should not have to experience.
Thanks for your outstanding service!!!
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