We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superior Service” 4 of 5 stars
Review of Courtyard Alexandria Pentagon South

Save Saved
You added Courtyard Alexandria Pentagon South to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #12 of 49 hotels in Alexandria
Houston, Texas
1 review
1 helpful vote 1 helpful vote
“Superior Service”
4 of 5 stars Reviewed January 23, 2013

Let me commend you and your team on your SUPERIOR service. Everyone was extremely courteous and responsive from the driver that picked us up from the airport, the person that checked us in, the person working at the restaurant, the Manager walking around asking if we needed anything and cleared our plates, and the Manager that asked us if we were going to the Inauguration and told us the time the next shuttle would arrive. Also, it was a nice added touch to have people waiting at the Train station to help us get back on the van. Your services were 5 star.

Unfortunately, the toilet in my room did not flush properly and I reported it to the front desk. Yes, it was promptly fixed but that’s a situation that a guest should not have to experience.

Thanks for your outstanding service!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 24, 2013
Thank you for the excellent review of our hotel. We are delighted to hear that you enjoyed your stay with us over the Inauguration weekend. With such a special occasion on hand the staff pulled together to have all hands on deck to make sure we exceeded expectations. We’re glad to hear the extra effort was appreciated and I’ll pass on your comments to the staff. I was disappointed to hear you experienced a problem with the toilet and I’m sorry that it affected your stay. It appears this problem slipped through the cracks when we were performing preventative maintenance so I’ll be reviewing our procedures to ensure we do not miss this again. Thank you again for the wonderful review, we hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

246 people have reviewed this hotel

Traveler rating
    145
    49
    24
    17
    11
See reviews for
66
27
19
94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 13, 2013 via mobile

We recently stayed at this hotel and had a great stay! It was our first time to visit the DC area and everyone was so friendly and helpful with tips and suggestions. You don't always find a hotel completely staffed with wonderful employees, but you do here! Kudos to Keith, Michael, and your wonderful staff!

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 18, 2013
Thank you for the wonderful review, I’m glad you enjoyed your stay with us. We work very hard to make sure we have ample resources available to assist our guests with suggestions on the local area. Michael and the staff were delighted to hear their hard work paid off in making your first visit to the area a wonderful one.

We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
5 of 5 stars Reviewed December 30, 2012

Summer and Edna were very professional and friendly while i was checking in. The breakfast was also stellar.My stay here allowed me to sign up for marriott rewards to get more perks the next time i stay here.

Room Tip: You can see the monuments in DC from the upper floors.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 10, 2013
Thank you for your review and kind comments. Your acknowledgement of the great service provided by Summer and Edna is much appreciated. I will make sure they know what a great job they have done, and also ensure they are recognized for their efforts.

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed December 13, 2012

I had the pleasure of staying at the Courtyard Marriott in Alexandria- the employees there were pleasant and accommodating. One in particular, Tom Macellaro, was very nice and provided excellent service. I highly recommend this venue based on Tom and his peers.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 9, 2013
Thank you for sharing your experience at our hotel. We are pleased to hear you enjoyed your stay with us and the great service you received from Tom. Our team takes great pride in providing superior service and feedback such as yours further demonstrates the commitment we have to making sure our guests are happy.

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hope, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2012

Throughout the year we make a number of trips to the DC area. In the past we stayed in the District, but for the past few years we have stayed in Alexandria. Love the town and the area. Last year, we stayed at this hotel for the first time and have returned every time we have visited Alexandria. The rooms are clean, comfortable and functional, the staff friendly and helpful, and the location is great for getting around.. Will definitely stay there on our next trip to DC.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, December 8, 2012
Thank you for taking the time to write a review about the hotel. It was our pleasure to host you during your stay and look forward to hosting you again in the near future. Our staff tries very hard to make our guests feel like family and it is nice to know they did so with you.

Thank you again and see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2012

I've traveled quite a few times this year and I don't usually have the time to write reviews, but this time I found the time! Our stay here has been very comfortable and a great and enjoyable experience. The hotel is very very clean including the room we stayed in. Everywhere we were at we were greeted by smiles and a welcoming "can I help you" or "is there anything you need" or "is everything ok?" Frewenini, your front desk staff person, was wonderful and professional with great customer skills! I highly recommend this hotel! Made our vacation even more memorable! Thank you all for your hard work and dedication! Natalie & Dave

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, December 8, 2012
Thank you for staying with us and I am glad to see you had a great experience. Its says a lot about our team here at the Courtyard that you normally do not write review but did so just to say how happy you were.

I will be sure to celebrate this survey with the entire staff. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RTP, NC
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2012

We stayed at the hotel for a weekend birthday celebration and the stay was great from the time we arrived until we left. The staff was friendly and very attentive. The catered party was great, as the servers went above and beyond and the food was delicious. And the buffet breakfast was better than most. I would recommend this hotel for anyone traveling to the DC area.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, November 17, 2012
Thank you for staying with us and taking the time to review. By your status with Trip Advisor you travel extensively and rate based on your experience. I appreciate the time to write such a good review about the hotel and the staff.

This is why we are in the Hospitality buisness and hearing feedback positive or negative is always positive. I hope we see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Courtyard Alexandria Pentagon South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Alexandria
#13 Romantic Hotel in Alexandria
#15 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Marriott, Tingo, Travelocity, BookingOdigeoWL, Hotels.com, Priceline, Agoda and Venere so you can book your Courtyard Alexandria Pentagon South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

Owners: What's your side of the story?

If you own or manage Courtyard Alexandria Pentagon South, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.