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Great location, Great service - Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South: Traveler Reviews

3.0 of 5
4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
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Courtyard Alexandria Pentagon South
36 traveler photos
Ranked #5 of 50 hotels in Alexandria
4.0 of 5 stars 181 Reviews
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181 reviews from our community

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Date Rating
New Hope, Pennsylvania
1 review
2 helpful votes 2 helpful votes
“Great location, Great service”
4 of 5 stars Reviewed November 27, 2012

Throughout the year we make a number of trips to the DC area. In the past we stayed in the District, but for the past few years we have stayed in Alexandria. Love the town and the area. Last year, we stayed at this hotel for the first time and have returned every time we have visited Alexandria. The rooms are clean, comfortable and functional, the staff friendly and helpful, and the location is great for getting around.. Will definitely stay there on our next trip to DC.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Greatdane46 about Courtyard Alexandria Pentagon South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review
December 8, 2012
Thank you for taking the time to write a review about the hotel. It was our pleasure to host you during your stay and look forward to hosting you again in the near future. Our staff tries very hard to make our guests feel like family and it is nice to know they did so with you.

Thank you again and see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
1 helpful vote 1 helpful vote
“Mimi's wedding in DC”
5 of 5 stars Reviewed November 12, 2012

I've traveled quite a few times this year and I don't usually have the time to write reviews, but this time I found the time! Our stay here has been very comfortable and a great and enjoyable experience. The hotel is very very clean including the room we stayed in. Everywhere we were at we were greeted by smiles and a welcoming "can I help you" or "is there anything you need" or "is everything ok?" Frewenini, your front desk staff person, was wonderful and professional with great customer skills! I highly recommend this hotel! Made our vacation even more memorable! Thank you all for your hard work and dedication! Natalie & Dave

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Morena5240 about Courtyard Alexandria Pentagon South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review
December 8, 2012
Thank you for staying with us and I am glad to see you had a great experience. Its says a lot about our team here at the Courtyard that you normally do not write review but did so just to say how happy you were.

I will be sure to celebrate this survey with the entire staff. We hope to see you again in the future.
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RTP, NC
1 review
1 helpful vote 1 helpful vote
“Great stay; great staff”
4 of 5 stars Reviewed November 10, 2012

We stayed at the hotel for a weekend birthday celebration and the stay was great from the time we arrived until we left. The staff was friendly and very attentive. The catered party was great, as the servers went above and beyond and the food was delicious. And the buffet breakfast was better than most. I would recommend this hotel for anyone traveling to the DC area.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask JLJRTP_NC about Courtyard Alexandria Pentagon South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review
November 17, 2012
Thank you for staying with us and taking the time to review. By your status with Trip Advisor you travel extensively and rate based on your experience. I appreciate the time to write such a good review about the hotel and the staff.

This is why we are in the Hospitality buisness and hearing feedback positive or negative is always positive. I hope we see you again in the near future.
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Boston, Massachusetts
1 review
“stay prior to hurricane sandy”
3 of 5 stars Reviewed November 6, 2012

This hotel is average as far as hotels go. What made our trip more enjoyable were two employees who stood out. Summer at the front desk and Ragoos the shuttle driver. Each time we had an issue (broken hair dryer, tv not working) it took at least 2 phone calls to rectify , unless we were dealing with Summer. Needless to say any other issues we encountered we looked to Summer to help. She was extremely professional and attended to our needs with courtesy and efficiency . Ragoos, also help make our trip much more enjoyable . He made himself available to our shuttle needs and offered great advice as to how to get around the city.

Room Tip: rooms facing the highway were VERY noisy and it made it very difficult to sleep. Rooms on the 8th fl...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask lisa i about Courtyard Alexandria Pentagon South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review
November 17, 2012
Thank you for taking the time to review our hotel. I am sorry to see that you had issue with your room. I am howerever very glad to see that the employees did a great job in making sure your concerns were met.

Unfortunatly at times guest can experience a issue from a battery on your remote control to your key getting erased. I am glad to see that the issue was resolved, if there is anything else I can do for you please contact me personally.
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Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Great Weekend Price”
4 of 5 stars Reviewed November 5, 2012

We had stayed at this hotel before and were pleased when we found a great Marriott Member weekend rate for this hotel. The front desk employee recognized us from our previous visit and was able to upgrade us to a high floor suite. Must say that we were disappointed that the hot tub was not very warm, although they did fix the problem. Guest should be aware that you are close to 395 and that you can here the noise from the highway in the room. Overall though, good stay.

Room Tip: If you are sensitive to noise, ask for a room not facing the highway.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by iminphilly for Alexandria
Ask iminphilly about Courtyard Alexandria Pentagon South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review
November 9, 2012
Thank you for writing a nice review about our hotel. I know you can choose a lot of hotels in this area and I am very glad to see you stayed with us. I see we met your needs and a guest by providing a good price for this area.

Our goal is to give a good price and great service and I feel we did so by your review. We hope to see you again in the future.
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Additional Information about Courtyard Alexandria Pentagon South

Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Courtyard Alexandria Pentagon South Hotel
Courtyard Alexandria
Alexandria Courtyard
Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Phone Number:
Region: United States > Virginia > Alexandria
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Alexandria
#8 Family Hotels in Alexandria
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Courtyard Alexandria Pentagon South
4641 Kenmore Avenue
Alexandria, VA 22304
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