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“Very Nice, New Rooms and Great Staff!” 5 of 5 stars
Review of Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
3.0 of 5 Hotel   |   4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)   |  
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Ranked #14 of 50 Hotels in Alexandria
Shippensburg, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very Nice, New Rooms and Great Staff!”
5 of 5 stars Reviewed February 7, 2012

I was going to the DC area for my daughters college tour and researched hotels for days. And decided on this one because of the following. The have brand new rooms that you can see (request) the Washington Monument. The rooms are clean and the beds are so comfortable you will not miss yours at home! Also the shower always had hot water and the pressure was great. They have a huge flat screen tv, free wifi, microwave and refrigerator in everyroom no extra charge. I up graded and added breakfest since we were there a few days, it was a good choice you have several healthy options to choose from. The only part I would say that I disliked was that their was only one person doing breakfest and she was very busy taking orders and making it. They should have had more people to help. The Lobby is beautiful fireplace and computers, very very nice. Starbucks coffee and mini store for times you need a coffe or a snack (you have to pay) the prices are not outragous. The staff was very accomidating and they have a complimentry shuttle. The pool and hot tub were a plus and the life gaurd is always watching:) The pool was clean and warm and the hot tub was hot. And they kept checking both to make sure all was good with the chemicals, on top of things! I will be staying here again if and when I am in the area again. I reccommend this hotel and give it 10 out of 10.

Room Tip: I would ask for the top floor facing D.C. Also add the breakfast deal if you are staying more than o...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 8, 2012
Thank you for your kind words and I am glad to see that we exceeded your expectation. It is very important to provide first class guest service and I am happy to see that we did so. With the renovations coming to a end, I am extreamly satisfied that you enjoyed all that we had to offer here at the Courtyard. Look forward to seeing you again in the near future.
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283 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Hudson Valley
Senior Contributor
22 reviews 22 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 4, 2012

I have been staying at this hotel for years. I usally go at holidays since it is close to my family and stay 2-4 nights. The hotel has been going through a renovation the past 4 or so months. It needed to be freshened up and what has been done so far looks great. The manager, John, and his staff has always bent over backwards to accomodate me and my spouse no matter what our needs. The bedding is very comfortable and rooms always clean. We get a suite and it has a nice living/kitchenette area as well as a dressing area with vanity and seperate bathroom. The internet always works well. The location is close to DC, right off RT 395 and close to I95. The hotel runs a shuttle to the airport, DCA. Parking is in a separate building and is a daily fee. There is complimentary coffee and tea in the lobby.Food is good at the small restaurant in the hotel and there are other restaurants just minutes away. I would recommend this hotel to individuals on business trips or to families on a DC vacation.

Room Tip: Rooms on higher floors have nice views of the DC skyline.
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 8, 2012
Thank you for taking the time to write about the hotel and the enjoyment you had during your stay. . The rooms are newly updated and beautiful to go along with our lobby and new Bistro restaurant. We look forward to seeing you again in the near future and hopefully continue to exceed your expectations and be your hotelof choice in the Washington D.C metro area.
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Collegeville, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 27, 2012

Our hockey team stayed at the SHS for a travel weekend. It was clean and the staff was very friendly. They even provided us an empty conference room where the boys could hang out without disturbing other guests. They helped us with restaurant recommendations and delivery services in the area and even let us eat together as a group in the lobby. Only down side was no free breakfast...otherwise a very good experience!

Stayed January 2012, traveled with friends

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, February 8, 2012
Thank you for taking the time to write such a kind review about your stay at the Courtyard Pentagon South-Alexandria. Our goal is to have each guest that stays here leave satisfied and I am glad we have reached our goal during your stay.

We look forward to welcoming you back to stay with us in the future.

Keith Moses

General Manager
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Revere, Massachusetts
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2012

my family and i went to washington for a weekend vacation. the staff was very friendly and helpful. the lobby was beautiful and fancy the people were very friendly and very helpful. we saw a lot of sites because the staff informed us of what we should do bacause we had such a short time. the food at the hotel was very good would highly recommend it to other guest thank you for such a wonderful experience

Room Tip: higher floor excellent view
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 26, 2012
Thank you for kind comments regarding your recent stay with us. I couldn’t agree more with your assessment of our staff as they truly do go above and beyond for our guests, and it’s inspiring when a guest lets us know how happy they are.

We look forward to seeing you again soon.
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Central NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2012

I reviewed this hotel last year before the renovation began. The lobby is now finished and beautifully modern. There is a nice bistro for light food and a work area with computers. They have a fabulous large screen, interactive video display in the lobby where you can get traffic, weather, news and other relevant information. The fitness room has been enlarged and completely redone. Nice equipment, large TV, and a very adequate place to work out - an important asset for many who spend a lot of time at the hotel. The hotel has completed the top floors of totally renovated guest rooms. They are terrific and comfortable. Much improved. The staff continues to be the hotel's biggest asset. They are wonderful and helpful. There is a shuttle to National Airport and Pentagon City for the metro, travel, and other facilities such as a big mall. The shopping center across the way provides a few small restaurants and a grocery store. The one caveat about the hotel is that it is not in the District for easy access to sights and restaurants, but the shuttle does provide access to the metro. Accordingly, the prices are more cost effective than in the District.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 26, 2012
Thank you very much for choosing to stay with us during your trips to the DC area. I agree, the recent upgrades that have been completed to the lobby, meeting space, fitness center and guestrooms are amazing.

We appreciate your business and kind words regarding the team members. Your comments will be posted for all the team members to see, which I am sure will make them smile.

See you again soon.
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Rockville, Maryland
Top Contributor
158 reviews 158 reviews
40 hotel reviews
Reviews in 63 cities Reviews in 63 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed December 30, 2011 via mobile

Visiting Mt Vernon and Old Town so wanted to stay overnight in Alexandria. This hotel is not that close to those attractions but turned out to be a good choice for us. Rooms are standard, clean and comfortable. Lobby is big and beautiful with a very spacious seating area including round booths with private TVs! As you can imagine this was a hit with the kids, as was the large indoor pool. Unfortunately the pool is only open evenings weekdays and the hot tub was not hot, but we still had a good swim. A small plaza is directly across the street so we walked over for a quick and tasty dinner at the pizzeria.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, General Manager at Courtyard Alexandria Pentagon South, responded to this review, January 26, 2012
Thank you for your review. I am pleased to hear that you enjoyed your accommodations and the location was ideal for you. I do apologize for the temperature of the hot tub, but are pleased you were able to enjoy our indoor swimming pool. It is truly as great place to relax and enjoy time with family and friends.

We look forward to seeing you again soon.
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Spotsylvania, Virginia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 15, 2011

I represent the local governement of Alexandria for a very contentious project, and am responsible for making all arrangements for a citizens advisory group created by our City Council. We have been holding monthly meetings for the past three years or so, and they are usually in library or public school meeting rooms. The Courtyard Marriott - Alexandria South Pentaon contacted us to offer their meeting space to host our most recent meeting. I worked with their Director of Sales over the past few weeks to see fi this could work and what accommmodations they could provide. Ultimately they provided space for over 100 people, completely set up with tables, chairs, sound system and refreshments... as well as parking on site, and all for free! They even had staff greeting attendees at eh front lobby entrance to guide them to teh meeting.

I usually personally have to set up the entire room for these meetings and know how much effort it takes. The hotel staff handled virtually everything to perfection and was even there throughout the meeting to handle anything that might come up. The staff did everything possible to make our meeting productive and successful. I heard nothing but compliments about the place and we really appreciated the willingness of the Courtyard Marriott to make this contribution to the community, and commend them for stepping forward to become involved. I can assure you this would be a great venue for any type of meeting or conference.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith M, Manager at Courtyard Alexandria Pentagon South, responded to this review, December 19, 2011
Thank you so much for taking the time to write such a nice review. We are delighted you enjoyed your experience with us and and hope to see you are your gruop return again.
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Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Avenue, Alexandria, VA 22304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Alexandria
#13 Business Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard

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