While my room this Crowne Plaza was satisfactory the uncaring and downright mean personalities of the front desk staff really turned me off of this property.
Check in was handled quickly and quietly. The attendant while not unfriendly definately didn't go out of her way to make me feel welcomed in any way. I was assigned a room on the 9th floor.
The public areas, lobby and hallways leading to the rooms were all tastefully decorated and clean.
My room wasn't bad at all. There was a nice chair, ottoman, flat screen tv provided in the room. The bathroom was clean and nice. Finding hot water for either the sink or the shower easily took the better part of five minutes to arrive.
That evening the room became overpowered on three seperate occasions by the smell of Indian food. The overbearing smell of curry and garlic was so strong i called the front desk to see if they knew why or if they could offer any help. The surly obnoxious front desk attendant met my explanation with a "i can't control what types of food other guests bring into their rooms. Not i'm VERY busy at the moment" and hung up on me. Really great customer service you're offering there Crowne Plaza management!
The high speed internet became another hassle. When connecting to the wireless which was supplied by Ibahn there was an option for "wireless lobby" which i selected. The Ibahn log in screen came up with a "24 hr free" option which i selected. I entered my room number and name and high speed surfing i went.
Upon checking the folio slipped under my door in the morning i noticed both the absurd (but i was warned so was expecting it) $20.00 parking charge along with a $9.95 internet charge. I never buy internet service from hotels. When free internet access isn't offered i simply use my VZ card. When i went downstairs to have the internet charge removed from my bill i was met by the meanest older lady who spoke with an accent so strong that i could barely understand what she was trying to say to me. After a 10 minute knock-em-out drag-em-out battle with the horrible creature and after threatening to dispute the charge Helga the wonderb____ finally caved and removed the charge.
I value being treated with kindness and respect while travelling and while i would judge the room quality acceptable the nasty, rude, incompetent staff really prevents me from recommending this property.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza