My friend and I stayed at the Crowne Plaza Old Towne May 16th to May 20th, 2007. I had booked my reservation in March with Radisson, using my Gold Points Rewards to comp the first 2 nights. We arrived in Washington DC and began by taking the wrong hotel shuttle, because #1, Radisson never informed me the hotel was changing hands, and #2, Crowne Plaza didn't think it neceassary to use a sign in the shuttle window, even though we found out the hotel had just changed hands the day before. When we arrived to check in, the hotel was not going to honor my reservation because of the Gold Points, and wanted to charge me their "rack" rate of $309 per night. I just about had a heart attack, and asked to speak to a manager, who told me the same thing and wouldn't back down. He then put a phone on the counter and dialed Radisson Customer Service for me, so I could see if they "could make other arrangements" for me. I was livid. While I was holding on the phone, this manager went to the back, and when he returned, told me to hang up and said they would now honor my reservation, and they were sorry for all the anxiety they put me through. He then said there were no rooms cleaned yet, and could we please go have a bite to eat or something, and he would expedite a room for us in 1/2 hour. We came back 45 minutes later to a new desk crew, and I was coolly informed that check-in wasn't until 3 pm, and to please have a seat in the lobby. I finally demanded a room at 5 minutes to 3, and was finally given one. Once in our room, I went to get some water, only to find the vending machines didn't work. One of the elevators was out of order, so each time I tried to find a floor with a working vending machine, I had to wait a long time for an elevator. Then when I found a machine, it wouldn't take any of my dollar bills, so I went down to the front desk to get change. They could not give me change for $1.00, because they "didn't have a cash box open." I ended up getting change from a lady checking in, and after more elevator waits, finally got my bottle of water, after more than a 1/2 hour had passed. The room was okay, but with peeling wallpaper, and tiles falling off in the bathroom, certainly not worth the $309/night they wanted to charge me. The next few nights were uneventful, and when I checked out, I was given my receipt for the original amount we had agreed upon, and was told I didn't have to sign anything....we were all squared away. Was my nightmare over?? No way. I got my Visa bill 2 weeks later, and Crowne Plaza had put an additional $220 charge on my card. When I called to find out what it was for, they first said it was a "no show" charge, to which I laughed, considering what they put me through. Then I was told they didn't know what it was for, and assured me it would be taken off. To their credit, they did do this. I understand they were in a transition, and I could look beyond the ordinary room with its defects, but the customer service for us pretty much sucked. I sure hope they get their act together, and become the 4 star hotel they advertise themselves to be.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza