We booked 5 nights with breakfast (for a fee). Unfortunately, Crowne Plaza’s restaurant is ill-equiped to serve regular hotel patrons when hosting large conferences. Unless a first arrival at 6 am (we arrived at 8; breakfast served 'til 10), tables stand with dirty dishes (gross), at least half of the buffet servers are empty, hot food (what remains) is lukewarm at best, wait staff (too few and working scattered) bring beverages but forget utensils and napkins. We forgave Day 1, complained to Crowne Plaza’s front desk manager on Day 2. Initial response was, “We’re sorry, we’ll look into it, but you didn't book through Crowne Plaza.” No explanation for that, plus we paid Crowne Plaza upon check-in. Two later conversations and we were offered complimentary drinks but no agreement to credit or refund breakfast. Still two more conversations -- the last upon check-out -- and Crowne Plaza finally refunded breakfast fees and tax. It took five exchanges before Crowne Plaza responded adequately to repeated guest complaints. Despite okay accommodations (room was clean; view of the Potomac nice), we’ll stay elsewhere next time. Alexandria has better options.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza