Good location, clean and comfortable rooms, good reception staff.
But the breakfast experience was terrible. At least the "service" was; the food was fine (the French toast was excellent!).
Stayed there two nights. First two mornings were ok but then there were maybe 6 people in the restaurant at the same time (about 00800-0830). The third morning it was a bit busier but apparently no cook showed up to work! If they had only mentioned the problem it would have been better but they said nothing, no indication of any difficulties, even when asked. It felt like Africa or the Middle East where staff hate to "disappoint" any customer. They even brought out complimentary bowls of fruit and toast to make it seem like things were progressing. Nice touch but holding to the fiction that nothing was amiss was a big mistake. Weird thing was they kept taking orders for an empty kitchen!
Last day had a pretty well filled restaurant. Unfortunately, not enough staff (don't they know how many people are in the hotel overnight and thus can plan their staffing?). Twenty minutes to get coffee, and I had to grab a waitress (any waitress) to firmly request coffee. Another fifteen to order and fifty (50!) before my omelet came. Totally unacceptable in a hotel of this overall quality.
- Official Description (provided by the hotel):
- Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more less
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- Also Known As:
- Crowne Plaza Alexandria
- Alexandria Crowne Plaza