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“Quiet and comfortable.” 4 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
3.5 of 5 Hotel   |   901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)   |  
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Ranked #29 of 49 hotels in Alexandria
Saint Augustine, Florida
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Quiet and comfortable.”
4 of 5 stars Reviewed September 7, 2013

Stayed here for a few days-front desk was helpful, friendly and courteous. Room was overlooking Potomac and hotel is located in quiet area near bike trail so sleeping is no problem. Hotel provided scheduled shuttle to Reagan Airport where you can hop on Metro to DC. So much better than attempting to bring car into DC-hotel also provides shuttle (afternoon?) to King St. which has number of restaurants, boutiques, etc. However, did not find parking to be a big problem there so you may want to take car into town (Believe parking is free on weekends and evenings) Hotel recommended some nice restaurants e.g. Chart House which has a very nice happy hr. with selection of reasonably priced appetizers. The hotel room itself was fine though found housekeeping to be inconsistent depending on who did cleaning-Maria was very good. Would definitely recommend.

Room Tip: Riverview rooms nice.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 18, 2013
Dear LS,

We appreciate your compliments, positive recognition of our staff and feedback on our hotel. It is our utmost pleasure to serve you. We love knowing we achieved our goal in providing you with an overall exceptional experience. Your comments will be shared with our staff to encourage continued efforts of generous hospitality. We are anticipating your returning to serve you yet again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Medford, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 4, 2013

This experience was wonderful! We stayed two nights and the location was easy to get to and the view was awesome . . .overlooking the Potomac. When we checked in I was a little concerned that we were on the 12th floor but it was not an issue. The elevators were always available and quickly took us from the lobby to our floor. The room was quiet, clean and spacious. The hotel didn't appear too busy for a weekend. The breakfast buffet was good with many choices. The staff were all very professional. There was a walk-way and bike trail from the hotel along the river. Very enjoyable and I'm sure we'll be back again!

Room Tip: I would suggest a room on the top floor overlooking the Potomac. Even at night the skyline is very...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 24, 2013
Dear Jeanne M,

Thank you for your valued comments and feedback. Your taking the time to do so, is very much appreciated. We are glad you found the rooms to be clean and spacious, the views to be wonderful, our staff professional, and our location perfect for your itinerary. It is our goal that each guest would have a great overall experience while staying with us. We are glad you chose us, and we look forward to serving you again when you return.
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Aurora, Illinois
1 review
5 of 5 stars Reviewed August 31, 2013

We cannot comment on the value since we used another means to book the reservation. However, when we arrived we were greeted by a wonderful young lady named Griselda. She was professional, friendly, courteous, knowledgeable and EXTREMELY helpful. She was our first experience walking in the door and she was great!
Then we headed up to our rooms, which were clean. The woman that cleans the rooms was very friendly and accommodating. She was wonderful and always had a smile.
We had breakfast there every morning and the food was good and always hot. The staff there was absolutely amazing as well. They made our breakfast time enjoyable with their smiles and service.
Crowne Plaza-Alexandria truly has an amazing staff, I am certain the people will keep coming back because of the staff, if they don't already do.
Thank you for the great experience.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 4, 2013
Dear E L,

We appreciate your comments, your positive name recognition of our staff, services and feedback on our hotel. It is our utmost pleasure to serve you. It is our goal to provide our guest a great overall experience. Your comments will be shared with our staff to encourage continued efforts of generous hospitality. We are happy you enjoyed your stay and we're anticipating your return to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 28, 2013

I can't talk much about value since I got a Priceline deal. But the place was clean, quiet, and comfy. Not a palace, but perfectly fine. No need to pay for parking if you plan to be out in the car most of the day -- street parking is free outside business hours (and all Sunday). Old Town is a long walk away if you're up for it.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 4, 2013
Dear Whichthat,

We appreciate your compliments and feedback on our hotel. It is our pleasure to serve you. We are happy to hear that your accommodation were pleasant and comfortable. It is our goal to provide our guest a great overall experience. Looking forward to your return
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurangabad , India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2013

I am happy from all points of view . Room was spacious and tastefully furnished . Breakfast was sumptuous and good value for money . Hotel staffs were exceptionally courtious . I would particularly like to mention about Ms Florivi -- she was very cooperative and extended all help very cheerfully .

Room Tip: No particular suggestion -- all rooms are excellent .
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 5, 2013
Dear Khokan2013,

We appreciate your comments, your positive name recognition of Ms. Florivi, our services and feedback on our hotel. It is our utmost pleasure to serve you. It is our goal to provide our guest a great overall experience. Your comments will be shared with our staff to encourage continued efforts of generous hospitality. We are happy you enjoyed your stay and we're anticipating your return to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2013 via mobile

We booked at the last minute was able to get a great price. Clean hotel with a great room veiw. Location was perfect close to I95 and DC. Great customer sevice!!!
We were able park on the street right in front of the hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 4, 2013
Dear Shame774

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. It is our pleasure to serve you. We love knowing we achieved our goal in providing you with an overall experience that was exceptional. We glad you also enjoyed your stay and anticipating your return to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 24, 2013

The good things:

1. Parking was free
2. Situated in a quiet part of town by the cycle trail
3. Large room size
4. Partial view of Potomac
5. Comfortable bed

The bad things:

1. Miserable staff, no-one smiled and during check-in the staff member barely even spoke
2. Nothing of any note located in close walking distance
3. Depressing decor and ambience
4. Charge for wifi (except for elite Priority Club members)

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, September 4, 2013
Dear Hotelfussy,

Thanks for the observations and the feedback. We appreciate you taking the time to share your experience. Your comments are vital in helping us to continue to assert improvements where it is necessary. We apologize that you were not pleased with your experience with us. It's our goal, that all of our guests would have a great overall experience. We will make sure that our Managers are aware of this to make the necessary changes to improve. We look forward to you returning to allow us to exceed in our ability to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 49 hotels in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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