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“Business Trip to Old Town Alexandria” 4 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
3.5 of 5 Hotel   |   901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)   |  
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Ranked #30 of 50 Hotels in Alexandria
Sacramento, California
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Business Trip to Old Town Alexandria”
4 of 5 stars Reviewed June 10, 2013

The road warrior is back on the road again. Stayed last week at the Crowne Plaza Old Town Alexandria and was very pleased with this property. First of all, FREE shuttle service to and from the Ronald Regan Airport. SCORE! Got to the hotel and was very pleased with the lobby and the appearance of the public areas. Evening check in after 8p and they had room service still open, so I had dinner sent to my room so I could relax and get ready for my meetings on Thursday, Friday and Saturday. Got a 12th floor king bedded room (top floor) and it was very nice. I felt I had plenty of space for the time I would be on the road for this trip. Woke up Thursday AM and had a great shower experience. My only comment about the bathroom was it had the one light over the vanity and the toilet is in a corner without a light over it and the shower was also kinda dim. ALSO, the vanity was large, but the sink was not centered. So shaving in the AM, I was leaning over to see the mirror, because the sink was not in front of the mirror, more to the side. OTHER THAN THAT, I really enjoyed the buffet breakfast available on the 2nd floor in the restaurant and once again got a ride on their shuttle to my Old Town Office. Very convenient location for where I need to be. In the past, my association has placed me at the Westin, but I found these accommodations to be comparable and the prices were better. I will be back in July and I look forward to another great stay.

Room Tip: Free business center in the lobby. Breakfast buffet was very good and lots of variety.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, June 11, 2013
Dear HotelDude,

Thank you so very much for your pleasant comments and feedback. We are always happy to hear about great stays with us. In sharing your experiences with us it helps us to ensure great stays for our other guests, so we are very appreciative of you taking the time to do so. We look forward to your return and hope that during your stay we will out do ourselves again for you to experience an even better stay.
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467 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Chester, Virginia
Top Contributor
99 reviews 99 reviews
14 hotel reviews
Reviews in 37 cities Reviews in 37 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 31, 2013

Sent here from the Holiday Inn which was full we got a better deal! Excellent, helpful staff. The room was clean and the bed was comfortable. My only complaint was the $15.00 charge for parking. But not unusual for the area.

Room Tip: 8th floor view was nice, our room was on the end of the hall, very quiet.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, June 5, 2013
Thank you for your comments and we are extremely pleased that you enjoyed your stay!!!
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Miami, Florida
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 31, 2013

The Crowne Plaza is a very nice hotel that is well maintained and super clean. The beds were also very comfortable. Our rooms overlooked the Potomac and DC. The hotel provides a shuttle to the airport/metro, which is convenient but it can be full at times. My only issue would be with the front desk personnel. When we checked in, the staff member at the front desk was wonderful. The staff at other times were not as customer service oriented so the level of service depended on who was at the front desk. One shuttle driver took the time to explain the metro and the best stops for our itinerary, which was very nice of him. Overall, I would definitely stay here again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 31, 2013

Stayed one night prior to flight back to UK, had a room on the 12th floor unfortunately with no view to speak off but that's irrelevant, full height windows just looked out onto the town of Alexandria.

Extremely comfy bed, good TV selection, and all this at a great rate using Priority Club Rewards, Wifi in the room runs $10 a day normally but I was getting it free as a member of Priority Club Rewards and also got a reduced rate for parking as a member.

The hotel location is very good, and close to the waterfront with its attractions, nice park area and short stroll to King Street for eateries and bars. it was Rolling Thunder weekend so the place was full of bikers and their machines but we managed to get a meal with no problems, I recommend O'Donnells Irish bar - very good food and Guinness!

We did not in the hotel other than breakfast which was pretty good, had a drink or two at the bar and the selection of craft beers was very nice.

Enjoyed a leisurely walk before we left the next morning and if we are ever in the DC area again we will definately stay here.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2013

The hotel was very nice and clean. We really enjoyed the free bike rentals they offered and the many bike paths around town and into DC. I really just want to credit one of the hotel managers, Dave Collier, for going above and beyond and truely caring about his guests' experience:
My friend and I were rushing back to the hotel from the city. When we finally got back and got our bags from the storage room we found out the next airport shuttle wouldn't be for another 30 minutes, which would make it very very probable we would miss our flight home. Even though it was not his or the hotels fault, Dave jumped into action, just grabbed a set of keys and a shuttle van and drove us personally to the airport. It was amazing and a flight saver (see what i did there?). I left him some money for the gas and his trouble but he did this expecting absolutely nothing. He is absolutely just the type of person that couldnt in good concious not help out two panicked and clueless young girls.

Crowne Plaza is lucky to have this guy!

Stayed May 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshkj
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 19, 2013

The hotel rooms are very nice and they are clean. The problem is the front desk people, they act like they don't care if you are there or not. I wanted to add my priority club number at check in, the lady at the counter told me she couldn't add it because the reservation was made in someone else's name. I gave my credit card for the stay and my ID to check in, and I was the only one in the room. This is the way my company does it and it has never been an issue until this Crown Plaza. The bar people were not very friendly either, maybe it was just bad timing on my part to stay there. I moved to the Holiday Inn for nights 2 and 3, the people are much more pleasant. ( I have reviewed them also )

Room Tip: The Dolly Madison suite is very nice, you can hear the planes but they stop about 10pm
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, June 5, 2013
Dear rshkj,

Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Fort Myers, Florida
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 9, 2013

The hotel was clean and staff was courteous. The location is not the best as it relates to public transit. They have one van that leaves every half hour. We were there for a conference and everyone was leaving at the same time. One van is not enough. Its quite a hike to the Metro, if you miss the shuttle. It is also a hike to any restaurants, except for the Japanese Steak House which is located about 2 blocks away. The phrase, location, location, location in DC means a lot. I would probably not stay there again, simply because of the location. Their restaurant for lunch and dinner was average. Breakfast buffet or order off the menu was good. Again, I would stay closer to the metro if I had a choice. This trip I did not have a choice.

Room Tip: If you are a priority member be sure to let them know so you can get an upgrade. Stay on the river...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, May 30, 2013
Dear 1953ladybug,

Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. However, I would like to apologize for the overall dissatisfaction you had experienced. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 50 Hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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