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“Nice mid price hotel with great front desk staff and good location.” 4 of 5 stars
Review of Crowne Plaza Hotel Old Town Alexandria

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Crowne Plaza Hotel Old Town Alexandria
3.5 of 5 Hotel   |   901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)   |  
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Ranked #29 of 50 Hotels in Alexandria
Top Contributor
126 reviews 126 reviews
51 hotel reviews
Reviews in 50 cities Reviews in 50 cities
52 helpful votes 52 helpful votes
“Nice mid price hotel with great front desk staff and good location.”
4 of 5 stars Reviewed February 16, 2013 via mobile

I have stayed at this hotel under this name and the Ramanda dozens of times over the last twenty years for business and I can't ever remember being disappointed. Just there for a couple of nights had a nice room with a view of the river. Front desk and bell staff helpful and polite. As a runner it is right in the path along the river close to old town etc. Is it high end no but a nice solid hotel for a good price. Resturant is fine if you don't want to go out. The intuitive thing different than last year was what appeared to be homeless people around the front door not once but every time I walked in and out. Staff seemed to know them hey maybe or was the GM

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, February 22, 2013
Thank you for your comments and being a loyal customer to us. We really hope you let us know the next time you will visit with us. Being a runner we could tell you of other activities for your exercise and enjoyment. We will pass on your positive feedback to our staff.
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450 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 11, 2013

I am a Priority Club Gold member and recently stayed at the Crowne Plaza Old Town Alexandria twice within a month--once for seven nights and the other for three nights. The room was comfortable and the view of the Potomac was excellent. The room service and especially the front desk staff (like other guests, extra kudos to Ashiya) made our stay special! As a frequent traveler, I appreciate your service and hospitality!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, General Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, February 22, 2013
Thank you for the being one of our Loyal Priority Club members and having such positive feedback for us. We are glad and it our pleasure to have made your stay an enjoyable one. We hope the next time you visit us you will take advantage bikes we have available for the our guest to explore the area. There's a farmer market near by if you happen to stay over on a weekend you might enjoy.
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Merchantville, New Jersey
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 7, 2013

This hotel was very average and bland. Rooms are a little outdated and in need of upgrades, we had a partial view of the city. We came during inauguration so it was madness the entire time. Not enough staff was on duty to handle the large groups in house. It was pointless to ask the front desk any questions because we would have to stand in line for 30 minutes to ask a question. Not impressed...
We had an issue being double charged for parking but when we called a nice lady corrected the mistake without any hassle. Thank you!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Old Town Alexandria, responded to this review, February 20, 2013
Dear HotelLove88,

Thank you for taking the time to express your thoughts and concerns. . I was delighted to read that after some initial issues with your stay, these were soon sorted and this allowed you to enjoy your stay with us. We will always endeavor to ensure that all our guests stays are comfortable. I would also like to apologize for any inconvenience the room conditions may have caused you. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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1 review
4 of 5 stars Reviewed February 4, 2013 via mobile

I recently had a , three day stay at the Crown Plaza. I was having a bad day but went to check-in and was greeted by the front desk staff. I'm sure they seen that I was upset at the the time, Ashiya was great and very professional. She let me know about things to do in the area and I thank her for that. Had a great one and stay.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
100 reviews 100 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 30, 2013

I recently stayed here for a business trip to the area, the front desk staff were prompt in checking me in and I was provided free drink tickets for each day I was there which was a nice surprise. Breakfast at the restaurant was included in our work package with the hotel, otherwise I would have not eaten there. Food was just ok. The food at the Gastropub was good though for dinner. I had a crab cake salad and the crab was very fresh. The amenities were nice and the bed was very comfy. Overall a good stay for a business trip or a short vacation to the area.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, February 1, 2013
Thank you for all the great comments we love the positive feedback. We are so glad that you enjoyed your stay with us. I am glad to hear that our location worked out so well for you that you would consider it also a great location for your vacation. It was our great pleasure to have delighted your appetite in our restaurant. Since you were here previously for business the next you stay with us, try the bicycles that we have available that our free to our guest to enjoy the area. We look forward to seeing you again in the future for your vacation.
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Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed January 29, 2013

So coming here, I thought this place was really really nice, starting at the front desk, as a Priority Club member and platiium status, you would think they would recongnize you for that status. Not at all!!! I thought an upgrade would come, Not all all. Rooms are not that impressive at all. Nice views of the city and the water, but that's about it. This is not was I expect of an Crown Plaza and I feel it's way over priced for what I paid for this place. The staff does not appear they have a clue what they are doing. Im so looking forward to checking out of this place and to never return. I would not recommend this place, unless you have no other choice. This is most likely why they offered bonus points to stay here.

Room Tip: Try to get a presidental suite, if you can, that's about the only way you will enjoy this place...
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 30, 2013
I am sorry that your stay was not up to your expectations. Thank you for the feedback and we are going to address your concern with our associates. As our loyal customers as yourself are the basis of our growth and recognition. Our intention at the Crowne Plaza is to make you feel as comfortable in our hotel as you would if you're at your own home. I apologize if the room you stayed in with the water view room was not a sufficient upgrade. Please let us know when you return again so we give you the service we you so desired initially.
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Kansas City, Missouri
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 24, 2013

I absolutely love this hotel. There is an unlimited amount of things to do in walking distance. Bikes, trails, dining, king st, shopping .... unlimited!

Staff is always helpful. And it's always clean. Most hotels in my opinion could use a little updating in the bathrooms - but not everything can be brand new. I've never had a bad stay here!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Administrator at Crowne Plaza Hotel Old Town Alexandria, responded to this review, January 28, 2013
Thank you for all the great comments we love the positive feedback. It is truly our pleasure to service our guests. I am glad to hear that are location worked out so well for you. We are glad that you enjoyed your stay with us, hope you enjoyed the bicycles that we had available that are free to our guest to enjoy the area. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Old Town Alexandria

Address: 901 North Fairfax Street, Alexandria, VA 22314 (Formerly Radisson Old Town Alexandria)
Phone Number:
Location: United States > Virginia > Alexandria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 50 Hotels in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Old Town Alexandria 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Welcome to our New Old Town Alexandria Hotel You'll enjoy a convenient location and top-quality amenities when you stay at the newly renovated Crowne Plaza of Old Town Alexandria. Our hotel is only two miles from Ronald Reagan Washington National Airport (DCA). Located near Washington DC, our Alexandria, VA hotel is in close proximity to many attractions. We're only eight blocks from the shops and historic homes on Old Alexandria's revitalized waterfront. Walking tours of the city of Old Town and Potomac River Cruises of the nation's capital's monuments begin just a few miles from our Alexandria hotel. Our hotel near Washington, DC is also ideal for business travelers because we're a short drive from many corporate offices, like Robbins Gioia, International Association of Chiefs of Police, the Pentagon and the many museums, bureaus and government offices of Washington, DC. We also offer the convenience of eight meeting rooms, a 24-hour business center and high-speed, wireless Internet access. While lodging in Alexandria, Virginia, hotel guests can enjoy a relaxing setting with our fitness center, Sleep Advantage program with new, comfortable beds and spectacular views of the Potomac and city from many rooms. From our hotel restaurant, Chequers, to our complimentary shuttles to the airport, Metro/Subway and King's Street, a convenient stay awaits you at the Old Town Alexandria Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Alexandria
Alexandria Crowne Plaza

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